Do you want to work in the front office of a hotel, motel, serviced apartment or casino? Receptionists are the first point of contact for customers so it’s integral that they present a professional first impression.
Accommodation Reception Services will provide you with the skills and knowledge required to check guests in and out of commercial accommodation establishments. This online course will also equip you with a range of competencies, including general reception skills, housekeeping, processing payments, checking daily arrivals, allocating rooms and completing relevant documentation.
On completion of this course you will feel confident to work in the front office as a receptionist for a range of accommodation service providers.
Course Structure
Unit - Provide accommodation reception services
- Welcome and register guests
- Prepare for guest arrival
- Prepare reception area
- Review arrivals
- Allocate rooms
- Organisational policies
- Special situations or requests
- Housekeeping
- Opportunities to upsell
- Registration procedures
- Accounting procedures
- Room access
- Mail and messages
- Departure lists
- Generate guest accounts
- Process payments
- Luggage
- Transport
- Forward reservations
- Express group checkout
- Records and reports
- Timelines
- Room changes
- Extensions
- Late checkout
- Early departures
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Great and efficient. I will study more!
M. G. Ayco, Vincent QLD | Accommodation Reception Services
As a first time student my experience was great. It gave me a deep understanding and insight of my course. I would like to give many thanks to my tutor for their amazing support throughout my studies. Thank you Australian Online Courses.
Ngawai | Dundas Valley, NSW | Accommodation Reception
I enjoyed completing this certificate
H. Reedman, Mareeba, QLD | Accommodation Reception Services
The feedback and tutors were very quick to respond to my queries. The slides were very comprehensive and I hope this can help open up my career options in the future. I look forward to studying other courses with Australian Online Courses! Thank you.
K. Chee, Kajang, Selangor Darul Ehsan | Accommodation Reception Services
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Guest Services Agent
- Front Office & Guest Services
- Front Office Receptionist
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