Privacy Policy

Australian Online Courses Pty Ltd

Australian Online Courses Pty Ltd (“we”, “us”, “our”) respects your privacy.

This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or enrolling in a course, you agree to this policy

1. Who We Are

Australian Online Courses Pty Ltd provides online education and training services to students in Australia and internationally.

If you have questions about this policy, you can contact us using the details at the end of this document.

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our services.

This may include:

Full name
Email address
Phone number
Postal address (if required)
Enrolment details
Course progress and assessment records
Communication records (email, live chat or support enquiries)
Parent or guardian details where required for minors

We do not collect sensitive health or government identifier information as part of standard enrolment.

Payment details are processed securely by our third-party payment provider. We do not store full credit card details on our servers.

3. How We Collect Personal Information

We collect personal information when you:

Enrol in a course
Complete a form on our website
Contact us by email, phone or live chat
Subscribe to updates
Make a payment

We may also collect limited website usage data through cookies and analytics tools.

4. Why We Collect Your Information

We collect and use your information to:

Process enrolments
Provide access to courses
Deliver student support
Track course progress
Issue certificates or Statements of Results
Process payments
Respond to enquiries
Improve our services and website

We may also use your email address to send important course updates or relevant information about our services. You can opt out of marketing communications at any time.

5. Cookies and Website Analytics

Our website uses cookies to:

Maintain login sessions
Store shopping cart information
Analyse website traffic and usage

Cookies do not give us access to your device beyond standard browser data.

6. Disclosure to Third Parties

We do not sell your personal information.

We may disclose personal information to trusted service providers who assist us in operating our business, including:

Learning management system providers
Payment processors
Email and communication providers
Workflow and administration platforms
Cloud storage providers
Website hosting and IT support providers
Automation platforms

These providers are required to handle personal information securely and in accordance with privacy laws.

7. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

Secure password-protected systems
Two-Factor Authentication
Restricted staff access
Company-issued devices for staff
Secure payment gateways
Cloud platforms with industry standard security controls

8. Data Retention

We retain student records for as long as necessary to:

Provide access to enrolled courses
Meet legal or accounting requirements
Respond to academic or administrative enquiries

When information is no longer required, we take reasonable steps to delete or de-identify it.

Withdrawn students may have their course access removed and records archived for compliance and administrative purposes.

9. Access and Correction

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information

To make a request, contact us using the details below.

10. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will:

Investigate promptly
Take steps to contain the breach
Notify affected individuals where required
Comply with the Notifiable Data Breaches scheme under Australian law