Disability Services and Support Professional Development

Discover our range of professional development individual units designed specifically for individuals working in disability services. From inclusive education to assistive technology, each unit is tailored to empower professionals at every level. Enrol today and take the next step in advancing your expertise and making a difference in the lives of those with disabilities.

Disability Services and Support Professional Development Individual Units Available for Enrolment

Course Overview

In this short course, you will explore case management standards and models, formal behaviour support, and services for families and carers. You will learn to develop case action plans, set client goals, meet statutory requirements, and ensure community-based case management, with a focus on problem-solving, monitoring progress, and maintaining accountability to funding bodies.


  • CSMA
  • Case management standards
  • Models of case management
  • Formal behaviour support
  • Services for families and carers
  • Case action plans
  • Client goals
  • Statutory requirements
  • Community-based case management
  • Case coordination
  • Standards of care
  • Care meetings
  • Monitoring client progress
  • Accountability to funding bodies
  • Accessible service delivery
  • Problem solving
  • Family structure and dynamics

Course Overview

In this short course, you will focus on implementing person-centred approaches, enhancing communication skills, and promoting participation through a strengths-based approach. The course covers response planning, collaboration, case management administration, documentation, privacy principles, progress monitoring, and problem-solving, along with client training and adapting to sector changes, policies, and quality frameworks.


  • Person-centred approaches
  • Communication skills
  • Promoting participation
  • Strengths-based approach
  • Response planning
  • Collaboration
  • Case management administration
  • Documentation
  • Privacy principles
  • Monitoring progress
  • Problem-solving
  • Training for clients
  • Changes in the sector
  • Policy and procedures
  • Quality frameworks
  • Barriers
  • Best practice

Course Overview

This short course focuses on collaborating with clients to determine their recreational needs and expectations, using effective communication strategies, and identifying support requirements. You will learn how to link clients to suitable opportunities, provide necessary information and resources, establish supportive environments, and continuously review and adjust strategies to ensure optimal participation and independence for people with disabilities.


1. Identify recreation opportunities.

1.1 Collaborate with clients to determine individual needs and expectations.

1.2 Select and use communication strategies suited to the client.

1.3 Encourage clients to articulate their recreational needs, desires and expectations.

1.4 Identify support requirements in consultation with appropriate personnel.

1.5 Determine available support, services and facilities relevant to client needs and expectations.

1.6 Identify potential and real barriers to participation and strategies to address them.

1.7 Maintain and update client records.

2. Facilitate recreation opportunities.

2.1 Investigate strategies, networks and resources that help link people with a disability to recreation opportunities.

2.2 Match client needs, desires and expectation with opportunities that maximise participation and independence.

2.3 Provide information and resources to clients.

2.4 Facilitate provision of services through collaboration with other support networks.

2.5 Identify and establish effective environments for participation of people with a disability.

3. Review recreation opportunities.

3.1 Request and respond to feedback from clients about opportunities provided.

3.2 Monitor success of strategies and networks in terms of meeting client needs.

3.3 Contribute to adjustment of strategies that link people with a disability to recreation opportunities based on review.

Course Overview

This short course covers essential topics such as legal, political, and social frameworks, various types of disabilities, and disability support services. The course emphasises the National Disability Strategy 2010, the NDIS, social justice, human rights, and empowerment models while also focusing on communication techniques, cultural needs, advocacy, adaptive technology, and the dignity of risk to promote choice and self-determination.


  • Legal, political and social frameworks
  • Developmental delay
  • Intellectual disability
  • Neurological disability
  • Physical disability
  • Sensory disability
  • Disability support services
  • National Disability Strategy 2010
  • National Disability Insurance Scheme (NDIS)
  • Disability Services Standards
  • Social Model of Disability
  • Social justice
  • Catteneo’s Model of Empowerment
  • Facilitating empowerment
  • Human rights
  • Legally denying rights
  • Communication techniques
  • Impacts of trauma
  • Chronic lifestyle conditions
  • Cultural needs
  • Family partnerships
  • Breaches of human rights
  • Abuse and neglect
  • Choice and self-determination
  • Person-centred options
  • Support services
  • Adaptive technology
  • Communication specialists
  • Dignity of risk
  • Self-advocacy
  • Advocacy services
  • SODAS decision-making process

Course Overview

This short course addresses complex support issues, prioritising needs, and ensuring duty of care through risk management and negligence prevention. The course includes comprehensive assessments, developing individualised care plans, service coordination, SMART goals, and best practice guidelines while considering cultural differences, health problems, and the skills required for disability support workers, all within the framework of privacy principles and continuous plan evaluation.


  • Complex support issues
  • Prioritise needs
  • Duty of care
  • Risk management
  • Negligence
  • Complex support needs
  • Detecting impairment
  • Comprehensive assessments
  • Aged Care Assessment Program (ACAP)
  • Quality of life
  • Best practice guidelines
  • Complex and special needs
  • Service plans
  • Cultural differences
  • Health problems
  • Service coordination plan
  • SMART goals
  • Community support groups / agencies
  • Individualised care plans
  • Record keeping
  • Support worker required skills
  • Disability support workers
  • Physical conditions
  • Service providers
  • Privacy principles
  • Evaluate plan
  • Feedback
  • Process mapping
  • The Aged Rights Advocacy Service (ARAS)

Course Overview

This short course equips individuals with the skills and knowledge needed to perform effectively in disability support roles. It covers meeting job requirements, complying with organisational and legal standards, and working within a disability sector context. The course emphasises person-centred communication, interdisciplinary collaboration, and self-care strategies, all in accordance with Commonwealth and State/Territory legislation and industry codes of practice.


1. Meet job role requirements.

1.1. Identify own job role requirements from reading position description.

1.2. Discuss own job role requirements with supervisor to clarify and confirm job role scope and expectations.

1.3. Recognise and refer work tasks outside own job role scope to the appropriate person according to organisational reporting policies and procedures.

2. Work within organisational requirements.

2.1. Comply with professional conduct requirements.

2.2. Comply with legal and human rights framework requirements relevant to disability support work.

2.3. Communicate and cooperate with interdisciplinary team members.

2.4. Use digital technology to access and share workplace information.

3. Work within a disability support context.

3.1. Read individualised plans to identify tasks.

3.2. Use person centred communication techniques when carrying out work tasks.

3.4 Seek consent from the person, carer, family or others identified by the person, before commencing support activities.

3.5. Recognise signs of abuse and report according to organisational policies and procedures.

3.6. Record, maintain and store workplace information according to organisational record keeping procedures, and privacy and confidentiality requirements.

4. Implement self-care strategies.

4.1. Monitor own stress level when working with people receiving support.

4.2. Use self-care strategies and seek support if required according to organisational policies and procedures.

Course Overview

This short course will equip community services and health workers with the skills and knowledge to understand and adhere to legal and ethical responsibilities in their roles. The course covers identifying legal and ethical requirements, adhering to workplace policies, recognising and addressing breaches, and contributing to workplace improvements, all in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards, and industry codes of practice.


  • Legal requirements
  • Policy and procedures
  • Statutory requirements
  • Staff qualifications / training
  • Duty of care
  • Abuse and neglect
  • Child protection
  • Compliance
  • Breaches of legislation
  • Monitoring standards
  • Values and attitudes
  • Conflict of interest
  • Privacy and confidentiality
  • Client complaints
  • Continuous improvement

Course Overview

This short course teaches support workers outside the mental health sector to establish respectful relationships, clarify needs, and collaborate effectively with individuals living with mental health issues. The course emphasises respecting self-direction in recovery, maintaining confidentiality, supporting empowerment, and providing appropriate referrals, all in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards, and industry codes of practice.


  • Communication and relationship building
  • Listening skills
  • Care plans
  • Client autonomy
  • Social, cultural and spiritual differences
  • Client rights
  • Confidentiality and privacy
  • Compliance and sharing
  • Mental health issues
  • Recovery model
  • Values and attitudes
  • Foreseeable harm
  • Dignity of risk
  • Service plans
  • Self-management strategies
  • Family-sensitive approaches
  • Community development and education
  • Mental health promotion
  • Case management
  • Psychosocial rehabilitation
  • Supported employment
  • Early intervention/prevention

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Tutor support is available via email during business hours.


Twelve (12) Months’ Access

Twelve (12) months’ access, with extensions available upon application (fees apply).



Receive industry-relevant training, improve your knowledge and learn the skills needed to achieve your goals. Our programs are widely recognised by employers as professional development.

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