Online Build Client Relationships and Business Networks Course

If you work in sales or marketing or own your own business, building relationships with clients and establishing strong business networks is essential to your success.

Build Client Relationships and Business Networks is an online professional development program that will provide you with the skills and knowledge required to establish, maintain and improve client relationships and participate in networks to achieve business objectives.

In this business networking course, you will discover how to identify and act on barriers to effective communication and develop client loyalty objectives with a focus on long-term business partnerships. You will also learn how to obtain feedback to implement strategies to maintain and improve relationships with clients.

You will also gain insight on how to participate in business associations and professional development activities to establish and maintain a network of support for business and to enhance your personal knowledge.

On completion of this course, you will feel confident to build and maintain relationships with clients successfully and to build strong business networks to achieve business goals.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Unit - Build client relationships and business networks

Initiate communication with clients
Preferred client communication styles
Establish rapport with client
Non-verbal communication
Verbal communication
Investigate opportunities
Positive and negative feedback
Two-way communication
Barriers to effective communication
Communication processes
Business writing
Client relationship strategies
Client loyalty objectives
New clients versus repeat business
Strategic view
Define the objectives
Client profile information
Profiling
Loyalty strategies
Accurate product descriptions
Complaint resolutions
Stock and deliveries
Telephone answering times
Indicators
Maintain customer relationships
Ongoing client feedback
Assessments and questionnaires
Interviews
Focus groups
Feedback forms
Problems with feedback
Effective data
Using feedback data
Build and maintain networks
Maintain business contacts
Business associations
Professional development activities
Establish network support for business
Channels to exchange information
Written correspondence

Estimated Duration

15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes

Professional Development for:

Business Managers
Office Managers
Small Business Owners

I had a lot of work and other pressures this year and so I was stopping and starting a bit with my study but the course content held my interest and was useful to my work situation in the Commonwealth Government.