Australian Online Courses Pty Ltd
In these terms and conditions:
By enrolling in a course and paying the applicable fees, you agree to be bound by these terms and conditions.
Nothing in this agreement excludes, restricts or modifies any rights you may have under the Australian Consumer Law.
Course fees are payable in full at the time of enrolment unless otherwise agreed in writing. Fees are subject to change at any time prior to enrolment.
Enrolment is confirmed once LMS login credentials are issued. Each enrolment grants access to one (1) student only and may not be transferred to another person.
Professional development programs are generally intended for individuals aged 18 years and over. Enrolments from younger students may be considered with written parent or guardian consent. Parent/Guardian Consent Form.
Special offer codes or discount coupons must be applied at checkout and cannot be applied retrospectively.
Payment plans may be offered at the discretion of AOC to assist students in spreading the cost of their course fees. Payment plans are available to Australian residents only. For full details, including payment options and applicable fees, refer to the Payment Plans page.
AOC may offer different payment plan options, including:
Pay in 4 instalments, where the total course fee is divided into four equal payments. The first instalment is paid at enrolment, with the remaining instalments paid fortnightly; or
By entering into a payment plan, the student agrees to the following conditions:
A deposit or first instalment must be paid before course access is granted. The first payment amount will vary depending on the course fee.
Students must complete a digital direct debit request authorising AOC to process scheduled payments.
Access to the course is provided for 12 months from the course commencement date unless otherwise specified. Access will end upon graduation or at the expiry of the enrolment period, whichever occurs first. Student accounts will be removed from the LMS after this time.
Course materials are delivered online via the LMS unless otherwise stated. Materials may include written content, videos (where applicable), quizzes and assessments. Some courses offer optional printed materials (additional fees apply). Printed materials are non-refundable.
AOC may update or modify course content at any time to maintain accuracy, relevance and quality.
The LMS is generally available 24/7; however, access may occasionally be unavailable due to maintenance, upgrades or circumstances beyond AOC’s control.
Students are responsible for:
Two-factor authentication (2FA) is mandatory for all students.
Students must set up and maintain 2FA on their student account using an authentication app.
Students are responsible for maintaining access to their authentication app and compatible device at all times. Access to a smartphone or compatible device capable of running the authentication app is required.
Access to the course may be restricted or suspended where 2FA has not been properly set up or maintained.
For instructions on setting up 2FA, see our 2FA Setup Guide.
Some assessment tasks may require independent research beyond the course materials.
All assessments must be submitted electronically.
Students may submit each assessment up to three (3) times. If competency is not achieved after three attempts, re-enrolment into the unit is required (fees apply).
Unlimited tutor support is available via email throughout the enrolment period.
Assessment results are typically issued within 7–14 days of submission.
All assessment submissions must be the student’s own original work and written in their own words.
Students are expected to complete assessments independently and demonstrate their understanding of the course content.
The use of AI tools to generate assessment responses, in whole or in part, is not permitted unless expressly approved in writing by AOC.
Plagiarism, copying from online sources, or submitting work completed by another person is considered academic misconduct.
Where academic misconduct is identified, AOC may require resubmission, issue a formal warning, require re-enrolment into the unit (fees apply), or terminate enrolment in serious cases.
Upon satisfactory completion of all required assessments, an electronic certificate will be issued within 7–14 days.
Unit codes displayed within the LMS are for internal administrative purposes only and do not appear on issued certificates.
A 50% refund is available where written cancellation is received within seven (7) days of the course commencement date, provided no assessment has been submitted.
No refund will be provided after seven (7) days from the course commencement date.
Refunds will not be provided where:
AOC may consider written requests for refund outside this policy in documented compassionate or exceptional circumstances. Decisions are made at AOC’s discretion.
Transfer requests must be submitted in writing within seven (7) days of the course commencement date.
Transfers are permitted once only and are not available where assessment has been submitted.
If a transfer is approved, transfer fees apply. Where transferring to a higher-value course, the fee difference is payable. Where transferring to a lower-value course, a credit voucher may be issued for the difference.
Processing time for transfer requests is up to seven (7) business days.
Where an employer or sponsoring organisation pays course fees on behalf of a student, access is deemed delivered once LMS credentials are issued.
The enrolment is assigned to the named student. Information relating to participation, assessment submissions, progress and completion status may be shared with the sponsoring organisation in accordance with the sponsorship arrangement.
Refunds and transfers remain subject to these terms and conditions.
All course materials, content, assessments, videos, and resources remain the intellectual property of AOC.
Enrolment grants a limited, non-transferable, non-exclusive licence for personal study only.
Students must not:
Students must provide accurate information, maintain up-to-date contact details and communicate respectfully with AOC staff.
Abusive, threatening or harassing behaviour toward administrative staff, course consultants or tutor support staff may result in suspension or termination of enrolment. AOC reserves the right to determine whether conduct breaches this clause.
AOC handles personal information in accordance with its Privacy Policy.
Information may be disclosed:
Students may authorise a third party to access their information by providing written consent clearly identifying both parties and the scope of authority granted.
AOC does not guarantee employment, career outcomes, or specific results from completing a course.
To the extent permitted by law, AOC is not liable for indirect or consequential loss arising from enrolment or participation in a course. Where liability cannot be excluded, AOC’s total liability is limited to the course fees paid by the student.
AOC is not liable for delay or failure to perform due to events beyond reasonable control, including system outages, cyber incidents, natural disasters, or third-party platform failures.
Nothing in this section limits rights under the Australian Consumer Law.
AOC may restrict access, suspend or terminate enrolment where:
No refund will be provided where termination results from breach of these terms.
