Online Case Management Certificate | Australian Online Courses

If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.

The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.

In this case management course you will learn how to provide case management to clients and discover the case planning framework. You will discover case management standards and models, statutory requirements, and how to manage case work activities and processes effectively.

You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.

On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Unit 1: Coordinate Complex Case Requirements

Establish coordination function
Service provision requirements
Case coordinator’s role
Coordinating complex case requirements
Organisational policies and procedures
Organisational standards
Legislation and statutory mandates
Complex service inputs
Developing a plan
Service and support
Funding arrangements
Information sharing
Referral requirements
Consent
Working collaboratively
Negotiation and agreement
Identifying responsibilities
Implementing duty of care
Requirements and preferences
Client needs assessment
Identify barriers to attaining outcomes
Urgent needs
Prioritising needs
Communicating with service providers
Case management meetings
Minimising confusion and concerns
Manage service duplication
Facilitating communication
Monitoring and feedback
Implementing further support
Documentation protocols
Principles for case documentation
Completing documentation
Privacy and confidentiality

Unit 2: Facilitate and Review Case Management

Case management process
Organisational policies and procedures
Case management standards
Legislation and statutory mandates
Duty of care
Enabling goal setting through collaboration
Implementing person-centred processes
Supporting participant in case management
Cultural considerations
Culturally sensitive practices
Complaints grievances and appeals
Facilitate information sharing
Case management meetings and processes
Successful meetings
Rights, roles and responsibilities
Clear boundaries
Processes for service deliveries
Person-centred practices
Determining support requirements
Determine goals, strengths and abilities
Case manager requirements
Agreed approaches to case management
Case management plant to reflect client needs
Needs-base practices
SMART goals
Additional aspects of care
Immediate, short and long-term needs
Process and monitor case plan
Process for change
Complex or high-risk situations
Behavioural models
Stages of change, characteristics and techniques
Behavioural practices and interventions
Setting realistic targets

Unit 3: Provide Case Management Supervision

Follow and promote practice standards
Best practice models
Continuous improvement
Reflective and ethical practices
Support colleagues in case management practice
Supporting workers
Industry standards
Case management plans
Case consultation
Personal values and beliefs
Cultural specifically workers
Specialist practice knowledge
Legislative provisions
Effective case management plans
Providing feedback
Stakeholder engagement
Maintaining currency
Monitoring progress
Stakeholder consultation
Gathering information
Scope of practice
Evaluations
Improvement and development opportunities
Escalation and referral

Unit 4: Assess Co-Existing Needs

Assessment tools and processes
Client needs
Assessments types
Gather existing information about the person
Additional information from specialists and other sources
Range of issues that may be affecting the person
Practical aspects of assessment
Provide information about the assessment process to the person
Obtaining clients consent
Analyse the person’s needs using a collaborative approach
Work within scope of own role
Seek assistance from colleagues and experts
Prioritising and evaluating client needs
Appropriate language, questioning skills and listening skills
Empathy and co-morbidity
Complex needs assessment tools
Urgency and eligibility
Risk of violent behaviour and suicide
Identify and analyse complex, multiple and interrelated issues
Empower the person to identify and prioritise their own needs
Evaluate needs based on full range of relevant information
Determine appropriate services
Referral options from strengths-based perspective
Referral procedures and forms
Evaluate internal capability
Networks to determine best fit for the person
Case plans
Provide the person with service information
Support their decision making process
Encouraging self-advocacy
Complete reporting
Document the outcomes of the assessment process
Organisation procedures
Maintain and store the person’s information
Confidentiality requirements
Consent and confidentiality requirements
Evaluate assessment and referral processes
Feedback about assessment processes
Monitor processes and their outcomes
Reflecting and improving
Routinely seek feedback
Reflect on own performance
Use feedback and own evaluation as a basis for improving processes

Estimated Duration

60 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Career Outcomes

Case Manager Consultant
Case Management Assistant
Case Management Specialist

Staff were very helpful in assisting me when I enquired about the course, and assisted me through the enrolment process. I applied for RPL for one of the modules in this course and was approved without it being a stressful process. Staff were prompt in replying to my email enquiries. The course itself was easy to navigate and I found the hard copies of the resources extremely helpful. I would recommend this course to others.