Develop your expertise in cultivating strong customer relationships and generating loyalty with our online course. Learn to provide personalised service that promotes repeat business, convert customers into brand advocates, and tailor product recommendations to individual needs. Gain the skills to handle escalated complaints professionally, identify sources of dissatisfaction, and ensure customer satisfaction with effective solutions and appropriate compensation.
Career Outcomes
Professional development for those currently working in or aspiring to work in the business and retail sectors.
The Certificate of Business (Customer Engagement) is designed to equip you with the essential skills and knowledge to effectively engage with customers, manage their needs, and drive satisfaction. Through a comprehensive curriculum, you will explore the core aspects of relationship management, service delivery, complaint resolution, implementation of service strategies, and organisational customer service management. In […]
Career Outcomes
Sales managers who understand the sales process are in demand for their ability to drive sales and manage teams. So, if you aspire to work as a sales manager, this online course will give you the skills and confidence to succeed. The Certificate of Sales Management is a professional development course that will develop your […]
Career Outcomes
Professional Development for:
- Sales manager
Enhance your customer engagement skills with our course Engage with Customers. Learn to identify customer requirements, adapt options to meet their expectations, and provide exceptional service in line with organisational policies. Gain the expertise to finalise engagements, seek feedback, and identify opportunities for continuous improvement, ensuring customer satisfaction and loyalty.
Career Outcomes
Professional development for individuals working or aspiring to work in business and customer service.
Customer service strategies are essential to increase customer satisfaction, which helps businesses to retain loyal customers and grow repeat business. Customer Service Strategies is a short online course that will provide you with the skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based […]
Career Outcomes
Professional Development For:-
- Sales Assistants
- Retail Assistants
- Customer Service Staff
One of the least enjoyable, and arguably most dreaded, tasks in business is following up on unpaid customer accounts; but with the right processes in place it doesn’t need to be stressful. In Manage Overdue Customer Accounts you will gain the skills and knowledge required to correctly initiate and complete the debt collection process. In […]
Career Outcomes
Professional Development for:-
- Bookkeeper
- Office Administrator
- Accounts Clerk
- Credit Officer
Whether you want to improve your sales prowess, start a new venture or grow an existing business, this sales skills course equips you with the knowledge you need to succeed. The Art of Selling is a professional development course that will provide you with proven sales methods to help you succeed in a sales career. […]
Career Outcomes
Professional Development for:
- Salesperson
- Entrepreneur
- Sales Manager
