One of the least enjoyable, and arguably most dreaded, tasks in business is following up on unpaid customer accounts; but with the right processes in place it doesn’t need to be stressful. In Manage Overdue Customer Accounts you will gain the skills and knowledge required to correctly initiate and complete the debt collection process.
In this online debt collection course, you will also learn how to identify customers requiring collection activity, establish contact with customers and attempt to resolve outstanding payment matters, negotiate resolution and monitor agreements to ensure adherence.
On completion of this course, you will feel empowered to professionally manage overdue customer accounts with ease.
Printed learning materials are available for purchase for this course and can be ordered during enrolment.
