Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
The Certificate of Emotional Intelligence is an online professional development course that will teach you how to develop and apply EQ for personal and professional success.
In this emotional intelligence course, you will learn about the physiology and biology of EQ and how to measure emotional intelligence. You will also learn about EQ’s crucial applications in management, marketing, relationships and education.
On completion of this course, you will be equipped to apply your knowledge of emotional intelligence in your personal and professional life.
Course Structure
Unit - Emotional Intelligence
Unit 1 – Emotions and Emotional Intelligence
- IQ or intelligence quotient
- What is emotional intelligence?
- Social intelligence and emotional intelligence
- Understanding emotions
- Definition of emotion
- Mood vs emotion
- Models of emotions
- Wheel of emotions
- Function of emotions
- Emotional development
- Motivation, cognition and emotion
- Elements of emotional intelligence
- Self-awareness, self-regulation, motivation, empathy and social skills
- Why study EI?
- Which type of intelligence is more important?
Unit 2 – Biology of Emotions
- Emotions are feelings
- Development of emotions
- Infancy
- Toddler to early childhood
- Middle to late childhood
- Adolescence
- Nervous system and emotions
- Theories of emotion
- Evolutionary theory of emotion – Charles Darwin
- James-Lange theory of emotion
- Cannon-bard theory of emotion
- Schacter and singer theory
- Cognitive appraisal theory – Richard Lazarus
- The facial feedback theory
- Links to emotional intelligence
- Unusual sensory states
- Highly sensitive people
- Synaesthesia
Unit 3 – Models of Emotional Intelligence
- EI models
- Ability model (Salovey & Mayer)
- Performance-based model (Goleman)
- Self-awareness
- Social awareness
- Self-management
- Relationship management
- Competency-based model (bar-on)
- Five dimensions
- Intrapersonal skills
- Interpersonal
- Stress management
- Adaptability
- General
- 15 competencies contributing to an individual’s overall emotional intelligence
Unit 4 – Measuring Emotional Intelligence
- Measuring emotional intelligence
- Why measure emotional intelligence?
- Prediction of performance
- Improves relationships
- Leadership
- EI versus IQ – stability
- Measures of emotional intelligence
- Self-report
- Specific ability measures
- Bar-On’s emotional quotient inventory (EQ-i)
- Mayer-Salovey-Caruso emotional intelligence test (MSCEIT)
- Other report/observer ratings
- Feedback from others
Unit 5 – E.I. Applications – Employing Staff
- Why is emotional intelligence useful at work?
- Workplace harmony
- Employee retention
- Social competencies
- Predicting success
- Recruitment
- Interviews
- Recruiting team members
- Recruiting leaders
- Ethical considerations of using EI in recruitment
- What about low EI?
Unit 6 – E.I. Applications – Managing Employees
- How can emotional intelligence be applied to workplace management?
- Leadership & EI
- Case study: who is the better leader?
- Leadership competencies
- 5 EI competencies
- Social skills
- Motivation
- Self-awareness
- Empathy
- Leadership training
- EI in management
- Training employees
- Limitations of training programs in EI
- Empirically based training programs
- Session 1. Understanding emotions
- Session 2. Identifying emotions
- Session 3. Listening to other’s emotions
- Session 4. Expressing emotions to others
- Session 5. Managing emotions
- Session 6. Enhancing emotions
- Employee or freelance workers
- Stress management
- Workplace culture
Unit 7 – E.I. Applications in Marketing
- Generating demand for products or services
- EI in marketing
- Applying EI theory to marketing
- Personal competencies (self-awareness & self-management)
- Social competencies (social awareness & relationship management)
- Using EI in marketing
- Consumer behaviour
- Empathy
- Social skills
- Potential clientele demographic and selection target markets
- Communication styles – direct and indirect
- Communication tips for direct people
- Communication tips for indirect people
Unit 8 – Applications in Relationships and Self-Awareness
- Defining self-awareness
- Recognising self-awareness
- Self-awareness, emotional intelligence, and wellbeing
- Negative self-talk
- Major problems with negative self-talk
- Procrastination
- Procrastination management framework
- Stress
- EI & relationships
- Romantic relationships
- Other relationships
- Building relationships
- Arguments and discussions
- Conflict management
- EI & relationship strategies
- Setting goals
- Considering alternate perspectives
- Writing redirection phrases and feeling statements ahead of time
- Tools for developing self-awareness
- Exercise 1: emotional observation
- Exercise 2: recognising strong emotions
- Exercise 3: channelling strong emotions
Unit 9 – Applications in Education and Training
- How our emotions affect our education
- Attention & emotion
- Emotional intelligence & studying
- Emotional intelligence & academic performance
- Teaching and emotional intelligence
- Self-assessment of EI
- How teachers model emotional intelligence in classroom settings
- Resilience
- Social and emotional learning
- Classroom tools for developing emotional intelligence
- Mood monitor
- Journaling
- Reflection
- Education at work
- Communication
- Facilitation and engagement
- Motivation
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD | Emotional Intelligence
I had access to everything quickly after signing up, and the interface was pretty easy to use.
B. Davison-Greenall, QLD | Emotional Intelligence
The course was delivered in an easy to use and understand method
K. Woods, Cooktown, QLD | Emotional Intelligence
Easy to work through and complete both during and outside of work hours.
A.Fairhall, Garbutt, QLD | Emotional Intelligence
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Team Leaders
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