Conflict is a normal part of workplace life—but when handled poorly, it can impact morale, productivity, and team cohesion. Managing Conflict at Work is a practical and empowering course designed to help professionals recognise, understand, and resolve conflict constructively. Through practical insights, reflection activities, and skill-building exercises, you’ll gain insight into how conflict arises, the different forms it can take, and how it affects both individuals and teams.
Managing Conflict at Work begins by exploring the root causes and types of workplace conflict—from task-based disagreements to interpersonal and structural tensions. You’ll reflect on your personal conflict style and learn to identify the early signs of unresolved issues before they escalate. From there, you’ll build core conflict management skills including active listening, non-defensive communication, and assertiveness. You’ll also gain insight into how emotional triggers, cultural differences, and generational expectations can influence conflict dynamics.
In this online conflict management course you’ll explore proven conflict resolution strategies such as interest-based negotiation, mediation, and how to decide when to step in—or step back. You’ll learn how to approach difficult conversations with clarity and calm, using structured methods to create practical, respectful outcomes.
Finally, the course equips you with tools to support a conflict-resilient culture. You’ll learn how to align team behaviours with workplace policies, encourage early intervention, and create a shared team agreement that promotes open communication. Whether you’re a team member, manager, or emerging leader, this course provides the skills and strategies to handle conflict professionally—and to help build a stronger, more respectful workplace.
Course Structure
Managing Conflict at Work
Unit 1: Understanding Workplace Conflict
- Workplace conflicts
- Common causes of conflict at work
- Types of conflict: task-based, interpersonal, structural
- Impacts of unresolved conflict
- Reflecting on your own conflict style
Unit 2: Core Conflict Management Skills
- Essentials of active listening
- Practising clear, non-defensive communication
- Understanding emotional triggers
- Applying assertiveness without aggression
- Handling difficult conversations
- Cultural and generational considerations
Unit 3: Conflict Resolution Strategies
- Structured approaches to resolving conflict (e.g. interest-based negotiation)
- Informal and formal resolution methods
- When to escalate and when to step back
- Practising mediation techniques in team settings
Unit 4: Building a Conflict-Resilient Culture
- Workplace policies and conflict handling
- The role of leadership in setting conflict norms
- Encouraging early intervention and feedback culture
- Developing a team agreement or “ways of working”
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Approval and Recognition
Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.
Testimonials
Easy access which makes things smoother
V. Tan, East Arm, NT | Conflict Management Program
The online course was great, I love the fact that it can be done in the comfort of your own home at any time
S. Noble, Narrabri, NSW | Conflict Management Program
Enjoyed the easy access to materials and the course was presented very well
J. Dean, Kowguran, QLD | Conflict Management Program
It was easy, straight forward and when I had questions, support were quick to answer
R. Drost, South Morang, VIC | Conflict Management Program
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Human Resource Manager
- Human Resource Consultant
- Management Roles
Related Blogs
