If you want to contribute to the wellbeing of families and community members, this social housing course will provide you with the knowledge and skills required to work effectively within the social and community-housing sector.
The Certificate of Social Housing is an online professional development program that is ideal for those who are engaged in delivering social housing services, and support to tenants and residents, applicants and the community, including clients who are experiencing homelessness or at risk of experiencing homelessness.
In this social housing course, you will discover the history of social housing, explore the changing social, political and economic context and the philosophies of the social housing sector.
On completion of this course, you will feel confident to work in the social and community-housing sector in a support role to help meet the housing needs of individuals and families.
Course Structure
Unit 1 - Work with people experiencing or at risk of homelessness
- Homelessness
- Personal values/ attitudes
- Stereotyping
- Identify barriers
- Safe, secure housing
- Risk of homelessness
- Low income
- Domestic violence
- Drug and alcohol abuse
- Refugees and asylum seekers
- Mental illness
- Employment services
- Case management
- Referral procedures
- Rental subsidies
- Early intervention
- Mandatory reporting
- Physical abuse
- Psychological /emotional abuse
- Recognising neglect
- Confidentiality
- Domestic violence
- Interventionist strategies
- Crisis housing
- Advocacy
Unit 2 - Manage and maintain tenancy agreements and services
- Tenancy agreements
- Signing documents
- Bond payments
- Property conditions report
- Tennant identification checks
- Rental assistance
- Landlord details
- Social housing
- Tenant rights and responsibilities
- Under age clients
- Social housing administrators
- Rent payment systems
- Managing rent arrears
- Notice to remedy breach
- Rental bonds
- Homelessness
- Rent increases
- Crisis situations
- Inspections and maintenance
- Handling complaints
- Manage rental accounts
- Landlord responsibilities
- Changing needs and circumstances
- Tenancy termination
- Termination processes
- Agreement breaches
- Eviction
- Appeal process
- Complaints management
- Defamation and criminal behaviour
Unit 3 - Work with clients within the social housing system
- Working in the housing system
- Disability housing
- Community housing
- Emergency and crisis accommodation
- Social housing framework
- Supported Housing Assistance Program
- Interventionist strategies
- Public and social housing
- Housing for older people
- Housing for homelessness
- Transitional housing
- Independent Living Units (ILUs)
- Unemployment and low income
- Drugs, alcohol and mental illness
- Community development and education
- Case management
- Tenancy management
- Complaints management
- 7 step referral procedures
- Communicating with clients
- Client engagement
- Blacklist/default checks
- Rental and tenancy agreements
- Landlord rights and responsibilities
- Terminating tenancies
- Dealing with health care providers
- Social justice principles
- Discrimination
- Continuous improvement
Study Hours
Estimated duration 45 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I’ve submitted the last of my studies. I just also wanted to say thank you so much for your dedication and consistency in training and guiding me through this course. Have done a lot of studies over the past years and in many different fields, All of them being sit in classes and I’ll have to admit I was a little worried about studying online but I found your training to be the most exceptional, helpful and supportive. I am very grateful and thankful to you for your services and patience and wish you well!
S.Galea, NSW | Certificate of Social Housing
I enjoyed the format and ease of study
A.Roberts, Morphett Vale, SA | Certificate of Social Housing
I really enjoyed studying. It just would have been good to download and read the content when not online
N Murfitt, Brighton, SA | Certificate of Social Housing
It prepared me with knowledge and skills in social housing. I successfully secured a job in department of housing
X. Mou, Point Cook, VIC | Certificate of Social Housing
Easy to access information and the content was relevant.
Maryanne | Mareeba, QLD | Certificate of Social Housing
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:
- Social Housing Officer
- Community Services Workers
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