Online Business (Customised Program) | Australian Online Courses

If you work in business, whether in marketing, management, finance or any related sector, you’d be keenly aware that change is fast and frequent.

As a result, we’ve tailored our eLearning platform so that you can choose to learn only the business skills and knowledge you need to adapt to changes in the workplace or gain promotion.

The Certificate of Business (Customised Program) will help you to adapt to changes in the workplace by offering you the flexibility to choose the subjects from our range of business units that best meet your professional development needs and career goals.

This course includes elective or customised units.
Our team will be in touch shortly after enrolment to confirm your unit choices.

Printed learning materials are available for purchase for this course and can be ordered during enrolment.

Course Structure

Select six (6) Units from our Business Units List.

Administer projects

Project purpose and objectives
Project management plan
Activity definition process
Work Breakdown Structure (WBS)
Activity sequencing process
Precedence Diagramming Method (PDM)
Realistic and achievable timeframes
Project budget / cost control
Reporting processes
Project Administration
Allocate and monitor tasks
Deadline or target date
Financial control systems
Cost estimating
Manage project budget
Timeframes and milestones
Team meetings
Maintain project records
Project completion
Auditing requirements
Reporting
Review project plan

Build and sustain an innovative work environment

Leading innovation by example attitude and motivation
Innovation
Organisations as living systems
Organisational context
Positive reception of ideas
Constructive advice
High performance
Opportunities for innovation
Risk management and assessment
Factors affecting planned work objectives
Decision-making responsibilities
Constraints and contingency plans
Innovative ideas and work practices
Relationships
Management style and structure
Developing innovation skills
Establish working conditions that reflect innovation
Maintaining workplace procedures that foster innovation
Collaborative work arrangements to foster innovation
Building and leading teams to maximise innovation
Overcoming barriers
Risk to stimulate innovative practice
Procedures to foster innovation
Innovation traps
Feasibility studies
Commitment / communication
Specialised assistance
Facilitate in collaborative work arrangements
Forms of innovation
Business model
Formula for change
Innovative and creative ideas
Forcefield analysis
Effective team characteristics
Team goals
Transitional management teams (TMT)
Suggestions, improvements and innovations from colleagues
Recognition and motivation
Celebrating and promoting innovation
Value of innovation and how it occurs
Monitoring and evaluation of innovation ideas
Support evaluation of ideas within the organisation
Supporting innovation in a physical environment
Evaluation of physical environment in relation to innovation
Ideas for enhancing the physical environment
Selecting resources and equipment
Delegation
Design, fit-out and decorate workspaces
Creative mindsets
Positive workplace relationships
Providing learning opportunities
Share relevant information knowledge and skills
Process for change
Encourage formal and informal learning opportunities
Mind mapping
The de Bono ‘Hats’ system
Lateral thinking
Developing and sharing skills
Create opportunities for individuals to learn from others

Build client relationships and business networks

Initiate communicate with clients
Identify preferred client communication styles
Establish rapport with client
Non-verbal communication
Verbal communication
Investigate opportunities
Positive and negative feedback
Two-way communication
Barriers to effective communication
Communication processes
Business writing
Client relationship strategies
Client loyalty objectives
New clients versus repeat business
Strategic view
Define the objectives
Client profile information
Profiling
Loyalty strategies
Accurate product descriptions
Complaint resolutions
Stock and deliveries
Telephone answering times
Indicators
Maintain customer relationships
Ongoing client feedback
Assessments and questionnaires
Interviews
Focus groups
Feedback forms
Problems with feedback
Effective data
Using feedback data
Build and maintain networks
Maintain business contacts
Business associations
Professional development activities
Establish network support for business
Channels to exchange information
Written correspondence

Communicate with influence

Communicating with influence
Confirming appropriate mandate or authority
Non-verbal communication
Protocols and confidentiality
Using appropriate language
Barriers to communication
Do’s and don’ts
Effective questioning
Active listening / barriers to listening
Feedback
Stakeholders
Present and negotiate persuasively
Advancing the business interests
Realistic positions and supporting arguments
Effective group decision making
Legal requirements
Health and safety
Acknowledge differences of opinion
Communication styles
Being persuasive and influencing styles
Aggressive behaviour
Problem solving
Diversity and compromise
Personal conflict and collaboration
Anti-discrimination
Equal employment opportunity (EEO)
Positive work environments
PICN Model
Negotiation techniques and resolution
Trust and developing work relationships
Maintaining credibility and trust
Lead meeting effectively
Types of meetings
Guest speakers and participants
Agendas and meeting procedures
Keeping meetings on track
Summary of key issues and possible options
Group decision-making and agreed outcomes
Scheduling breaks and closing meetings
Meeting minutes
Select appropriate forums
Preparing effective presentations
Team presentations
PowerPoint presentations
Language adaptation
Managing question and answer sessions
Action plan, notes and outcomes

Design and produce business documents

Technology and software requirements
Business suites
Word processing
Desktop publishing
Spreadsheets
Software applications – what is it to be used for?
Software suitable for specific tasks
Layout and style
Document design principles
Format and style
Identifying, opening and creating files
Opening a Microsoft Office program
Creating files
Designing a document
Templates
Styles and working with themes
Organisational requirements
Editing
Checking documents meet task requirements
Enhancements to formatting
Creating a mail merge
Storing and saving documents appropriately
Difficulties with document design and production
Help functions
Proofreading (spelling, grammar and punctuation)
Changes
Saving and naming documents
Document presentation
Printing and PDF file format

Develop and implement a business plan

Develop business plan
Evaluate pre-existing strategic plan
Evaluate business and operational plans
Analyse business vision, mission, values and objectives
PEST analysis
SWOT analysis
Triple Bottom Line (TBL)
Review market requirements
Profile customer needs
Research pricing options
Develop performance objectives and measures
Financial, human and physical resources requirements
Permits or licences required
Write business plan
Communicate business plan
Skilled labour requirements
Performance measurement systems
Monitoring and evaluation plan
Contingency plans
Timely business reporting
Reporting failures and variances
Performance reports
Employee performance
Training requirements
Continuous improvement

Develop and implement strategic plans

Develop strategic plan
Strategic planning processes
SWOT PEST and STEEP analyses
Vision and mission statements
Planning models
Develop values
Stakeholder support
Market information research
Internal – performance review data
Environmental scans
Political, economic social developments
Technological developments
Risk management
Fault/Event tree analysis
Econometric models
Cost-benefit analysis
Strengths, weaknesses and threats
Cooperative ventures
Write strategic plan
Document relevant research
The SIPOCC model
Strategic objectives and strategies
Timeframes
Responsible parties
Performance indicators
Action plans
Check resources required (skilled labour)
Communicate strategic plan
Key Performance Indicators (KPIs)

Develop and nurture relationships

Develop professional relationships
Conduct dealings with clients or professionals
Social, business and ethical standards
Confidentiality and disclosure
Adjusting styles and methods
Self-knowledge and the Johari window
Build business networks
Protocols
Using business networks
Expand and enhance the organisation
Nurturing relationships
Build on referral business
Identify referral needs
Complementary sales techniques
Cross-selling and up-selling
SPACED benefits
Referring information and ideas

Develop and use emotional intelligence

Understanding Emotional Intelligence (EI)
Identify strengths and weaknesses
Capitalising strengths
Self-awareness
Social awareness
Expressing Emotions
Emotional triggers, strengths and weaknesses
Emotional states of co-workers
Cultural expressions and emotions
Empathy
Reasoning Skills
Managing Your Emotions
Self-Regulation
Relationship Management
Social Skills
Motivation
Measuring EI/EQ
Developing EI
Personal stressors and emotional states
Casual factors of stress
Managing Stress and Conflict
Behavioural stress and supporting stressed workers
EI in the Workplace
EI Assessments
Stress and Resilience
Stress Management Techniques
Leadership and EI
Flexibility and adaptability
Emotions and decision making
Thoughts and feelings
Listening skills
Building productive relationships
Utilising emotional intelligence
Positive workplace climate
Maximising team outcomes

Develop teams and individuals

Determine developmental needs
Implement learning
Identify learning needs
Training needs analysis (TNA)
Learning plans
Consultation
Identifying improvement areas
Assessing all employees
Develop individuals and teams
Competencies
Learning plan goals
Learning style preferences
Delivery methods
Coaching and mentoring
Induction training
Career counselling
Continuing professional development
Work shadowing
Evaluate workplace learning

Implement continuous improvement

Implement continuous improvement
PDCA Cycle
Strategic approach
Decision-making styles
Facilitate continuous improvement
Communication
Quality control
Quality assurance
Total quality management
Mentoring and coaching
Monitor and review performance
Review progress
Customer service
Customer interactions
Complaints
Risk management
Improvements
Forcefield analysis

Lead a diverse workforce

Dimension of workforce diversity
Cultural emotions
Source of workforce diversity
Qualitative data
Aboriginal / Torres Strait Islanders
Stolen generations
Maralinga and native title
Rights and gaps
Diversity as a strength
Capitalising on worker’s strengths
Challenges and impacts of workplace diversity
Legislation, regulation and enterprise policy
Reviewing diversity policies
Social and cultural factors
Cultural safety and misunderstandings
Managing tensions
Resolving conflict
Collaboration and respect
Communication skills
Providing opportunities for input
High performing teams
Input reluctance
Develop a workplace diversity plan (WDP)
Principles of workplace diversity
Employment strategies
Cultural diversity policy
Goals and strategies
Work plans
Implementing diversity policy
Diversity training programs
Positive contribution of diverse workforce members
Valuing diversity
Consultation process
Positive work environment
Ethical values and framework
Code of conduct
Manager obligations
Ethical misconduct
Design processes to maximise benefits of diversity
Promoting workforce diversity
Engaging with a diverse workforce
Communication processes
Behaviours and language
Body language and communication
Do’s and Don’ts
Effective questioning
Active listening
Rapport and influence
Barriers to listening
Culture and beliefs
Behaviour and attitude
Prejudices
Diversity
Role models
Managing performance
Development opportunities
Induction and training
Policy procedures and legal information
Diversity tools and techniques
Solving problems
Negotiation and outcomes
Counselling and support
Harassment allegations
Complaint procedures and outcomes
Review and feedback
Individual development
Team performance data
Recommendations for enhancements

Lead and manage a sales team

Sales operations
Develop sales team objectives
Sales plan and budget
Comparative analysis
Value Chain Analysis
Best practice and benchmarking
Competition
Planning process
Sales
Size and structure of sales team
Recruit staff
Select and induct sales team
Policies and procedures
Training methods
Compensation methods
Non-financial rewards
Sales territories
Direct sales team
Motivate and support team
Coach and mentor team
Client focused tactics
Allocate resources
Sales training programs
Sales volumes
Conversion rate data
Cross-selling ratio’s
Sales management
Sales reports
Customer needs
80/20 rule
Upselling / cross-selling
Ethical and social conduct
Legislative requirements
Green marketing
Evaluate sales performance
Effectiveness against performance standards
Product changes
Market share
Pricing strategy
Evaluations
Recognise and reward staff
Best practice

Lead and manage organisational change

Strategic change needs
Goals and objectives
Budgeting / forecasting
Review policies and practices
Innovation
Change management
Assess proposed changes
Risk management
Costs and benefits
Managing change
Change management strategy
Sponsors and orchestrators
Change leaders
Stage of change
Beer’s Change Model
Nadler and Tushman’s Change Model
Kubler-Ross – The Change Curve
Education plan

Manage a small team

Staffing plans
Staffing requirements
Competencies
Identify skill gaps
Develop procedures
Employment conditions
Performance management
Staff development
Induction and training
Successful recruitment
Legislative compliance
Coaching
Industrial relations obligations
Wages
Superannuation
Staff records
Taxation requirements
Security / privacy
Managing staff
Performance evaluations
Review team performance

Manage finances

Financial planning
Financial data
Financial reports / snapshot
Statutory requirements
Company tax
Employee PAYG
Goods and services tax
Financial management software
Cash flow
Preparing budgets
Fixed and flexible budgets
Responsibility accounting
Implementing budgets
Circulation and compliance
Implementing budgets
Tracking
Cash flow budgets
How cash flow works
Cost analysis and reporting procedures
Break-even analysis
Profit and loss reports
Auditing and due diligence
Using financial reports
Probity
Reporting purposes
Performance evaluation

Manage innovation and continuous improvement

Programs, systems and processes
Continuous improvement
Total Quality Management (TQM)
Lean manufacturing
Quality and improvement
Continuous improvement
Financial measures
Customer service
Sustainability
Strategic approach
Decision making
Performance analysis
Monitoring costs
Quality assurance and control
Risk management
Cost-benefit analysis
Changes and improvements
Innovation
Entrepreneurial behaviour
Team contribution
Management guidelines
Successful implementation
The PDCA cycle
Innovative ideas
Adaptability
Innovation traps
New technologies and processes
Contingency plans
Communicating successes
Creative ideas
Integration of new technologies
Critical evaluation

Manage operational plans

Operational plans
Resource requirements
Consultation processes
Key performance indicators (KPIs)
Contingency plans
Risk management
Develop a proposal
Plan approval
Activities and targets
Resource acquisition
Recruitment process
Operational performance
Review performance systems
Progress reports
Profit expectations
Productivity standards
Budget and financial information
Coaching and mentoring programs
Training sessions
Variations to operational plans

Manage people performance

Resource management
Allocate work
Consultation
Develop work plans
Performance management
Action plans
Project plans
Financial monitoring
Customer service
Risk assessment
Assess performance
Providing feedback
Recognition and acknowledgement
Equity, goal and motivation theory
Delegation
Training and development
Counselling
Managing poor performance
Provide coaching
Performance improvement
Progressive discipline
Warnings
Terminating staff
Unfair dismissal legislation

Manage risk

Establish risk context
Risk management strategy
Reviewing processes
Corporate governance
Risk capacity
Strategies
Stakeholders
Goals and objectives
Success factors
Key Results Areas (KRAs)
Identify risks
Consultants
Market research
Process mapping
Forcefield analysis
Check sheets
Analyse risks
Risk treatments
Develop action plans
Business continuity planning
Contingency planning
Audits

Manage small business finances

Implement financial plan
Identify financial requirements
Produce financial budgets or projections
Cash flow / cash flow reports
GST
PAYG
Inflows and outflows
Projections
Manage business capital
Eleven strategies for obtaining finance
Managing the loan
Enable adequate financial position
Credit card policies
Types of credit
Developing a credit policy
Handling defaulters
Key performance indicators (KPI’s)
The basics of bookkeeping
Monitor financial performance targets
Monitor marketing and operational strategies
Operations
Calculate financial ratios
Debtors

Organise personal work priorities

Develop work goals and Key performance indicators (KPI’s)
Organisational objectives
Team goals
Personal work goals
KPI’s
Time management
Prioritising tasks
Urgency – urgent/non urgent tasks
Minimising constraints
Providing training for workers
Developing a work plan
Risk assessment and contingencies
Performance issues
Work standards
Work variations – not providing quality of service
Seeking feedback
Performance reviews
Signs and symptoms of stress
Needing extra support
Identifying skills gaps
Personal and professional development needs
What skills do you need to improve?
Accessing learning support
Recording achievements
Incorporate feedback into learning plans
Organisational policies and procedures
Signs of workplace stress

Market the small business

Marketing strategies
Key products and services
Marketing activities
Product / services features
Customer base
Target market
Demographics profiles
Psychological profiles
Competitor analysis
Marketing objectives
Product volumes and pricing
Distribution channels
Cost benefits
Marketing
Promotional activities
Customer service levels
Customer journey
Marketing strategies
Staff briefing
Market objectives
Budgetary requirements
Digital devices
Platforms and technologies
AdWords
Business performance
Performance gaps
Improvement plans
Setting new targets
Customer requirements
Trends
Marketing development
Forecasting
New business opportunities

Provide personal leadership

Influencing individuals and teams
Rewarding individual and team efforts
Equity and goal theory
Selling the benefits
Promote accountability
People-centred workplace cultures
Roles
Positive acceptance, support and ideas
Making informed decisions
Gather and use information
Histograms and scattergrams
Flowcharts
Gantt charts
Forcefield analysis
Qualitative data
Organising and processing data
Checking information
Decision making process
Decision making styles
The problem solving model
Barriers to decision making
Determine course of action
Communicating decisions clearly
Plan to implement decision
Action plans and templates
Monitor implementation
Process controls
PDCA cycle
Enhance the image of the enterprise
Business standards and values
Vision / mission
Body language
Conduct and dress standards
Language and punctuality
Standards of personal presentation
Developing a reputable organisation
Integrity and credibility behaviours
Leadership and management performance
Organisational requirements
Personal and management standards
Personal and management performance
Positive role modelling
Circle of concern and influence
Performance management
Performance appraisals
Linking performance management with organisational goals
Managing issues and problems
Changing inappropriate behaviours
Setting standards
Performance evaluations
Key performance indicators and targets

Undertake project work

Access project scope
Project management
Forcefield analysis
Project parameters
Project management tools
Gantt charts
Critical Path Method
Project tools and software
Logistics Support Analysis
Cost schedule control systems
Formulate risk management
Work health and safety
Implementing risk controls
Health and safety legislation
Develop project budget
Coaching and mentoring
Integrity
Accuracy
Achieve project deliverables
Review project

Estimated Duration

90 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

Career Outcomes

Business Administration Manager
Office Manager
Administration Assistant
Office Assistant

Certificate of Business – Customised Program

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