If you have a natural ability to lead, a course in performance management will further enhance these skills, giving you a greater understanding of management strategies. It’s also an impressive professional development skill to have on your C.V.
The Certificate of Performance Management is an online professional development program that will provide you with the skills and knowledge required to design, implement and oversee performance management systems.
This performance management course includes developing and managing ongoing performance feedback strategies and conducting formal performance feedback meetings. You will learn about intervention strategies associated with under-performance or misconduct and developing approaches to address skill and performance gaps.
You will also learn how to develop key result areas (KRAs) and key performance indicators (KPIs) and standards and how to provide regular and timely coaching and feedback to members of a team.
On completion of this course you will feel confident to undertake performance reviews for an organisation or company.
Course Structure
Unit 1 - Administer performance development processes
- Position descriptions
- Key requirements of role
- Job descriptions
- Job analysis
- Writing a job description
- Review performance management system
- Performance indicators consistent with description requirements
- Performance appraisal meetings
- Organisational procedures for addressing performance
- Rewards systems and forms of rewards
- Addressing negative performance
- Discuss expectations vs performance
- Solutions for personal issues
- Solutions for professional issues
- Development plans
- Disciplinary action
- Termination
- Advice and support with dissention
- Grievance procedure steps and elements
- Listening and negotiation
- Relevant legislation
- Stakeholder communication
- Coordinate and deliver training
- Methods for appraisals
Unit 2 - Facilitate performance development processes
- Relevant polices and objectives
- Performance development
- Role of performance management process
- Performance development in a learning organisation
- Performance development process
- Objectives, Design and Relevance
- Performance development process
- Collaboration and legislation
- Stakeholder consultation
- Agreed process features
- Self-monitor performance
- Understanding role requirements and expectations
- Responsibilities
- HR support
- Providing support to managers
- Coaching employees
- Mediate disputes
- Communicate resolution processes
- Employment termination (HR involvement)
- Termination decision tree
- Close off procedures
- Keeping records of performance development sessions
- Performance assessment and management
- Improvements
- Learning and development plans
- Training needs analysis (TNA)
- Time frames
- Learning strategies
- Training providers
- Ensuring compliance
- Negotiating remedial action
- Issues to be addressed
- Measuring success
Unit 3 – Manage people performance
- Work allocation and resources available
- Primary stakeholders
- Develop work plans
- Operational plans
- Organisational and strategic plans
- Key performance indicators (KPI’s)
- Agreement and measurement
- Risk analysis
- Contingency planning
- Review performance management processes
- Management and staff training
- Electronic review process
- Monitor and evaluate performance
- Coaching
- Managing poor performance
- HR procedures
- Document feedback
- Structured feedback sessions
- Performance improvement and develop plans
- Planning, negotiations, plans and records
- Causes of poor performance
- Support mechanisms
- Responding to underperforming individuals
- Performance counselling
- Reinforcing performance excellence
- Giving positive feedback
Study Hours
Estimated duration 45 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 45 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $150.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Human Resource Manager
- Human Resource Business Analyst
- Learning and Development Consultant
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