Operations managers are essential to almost every industry, and as market trends change constantly, operations management skills are invaluable. This course is ideal for those seeking operations roles in sectors ranging from finance to retail, education, insurance, healthcare and more.
Unlock your potential as a leader in business operations with our comprehensive Certificate of Operations Management course. Designed to equip you with the essential skills and knowledge, this comprehensive course covers essential skills in leading workplace communication, managing resources, developing operational and business plans, assessing risks, and overseeing budgets and financial plans.
In this online operations management course, you will explore resource planning and allocation and review and develop robust operational and risk management strategies. You will learn to craft comprehensive business plans, analyse performance, and implement financial improvements while adhering to legal and regulatory requirements.
On completion of this course, you will be equipped with the transformative strategies that will help you enhance an organisation’s ‘best practice’ operations to be sustainable over the long term.
Course Structure
Unit 1 - Lead Communication in the Workplace
- Analyse internal and external workplace needs
- Communication protocols
- Content – type of information
- Methods of communication
- People involved in communication
- Time pressures, locations and resources needed
- Design protocols
- Adaptions for users
- Preparing materials for communication
- Organisational and legislative requirements
- Consequences for misconduct, unethical behaviours
- Explain complex information to positively influence others
- Positive influence
- Understanding your audience and audience role
- Define terms
- Breaking down information
- Compare and contrast
- Give examples
- Analogies and imagery
- Motivate other to communicate respectfully
- Consider the needs of all and those from diverse backgrounds
- Address barriers to understanding
- Techniques for solving communications challenges
- Communication styles and methods
- Presenting information in a succinct, clear and persuasive manner
- Differences in perspective
- Negotiate towards a final outcome
- Set expectations
- Benefits and outcomes of negotiation
- Confirm and implement outcomes of negotiation
- Mentors others to achieve communication goals
- Manage feedback
- Areas for improvement
Unit 2 - Manage Business Resources
- Resource bids
- Business plans and resources
- Language of resource management
- Bid, tender, proposal and contract
- Competitive bidding
- Writing a bid
- Determine resource requirements
- Create a resource schedule
- Cost- benefit analysis
- Resource sharing and sharing opportunities
- Allocating resources to more than one process
- Internal capabilities
- External resourcing requirements
- SWOT analysis – opportunities and threats
- Human resourcing options
- Procedures for evaluating resource allocation
- Writing procedures
- Risk management
- Obtaining approval
- Organisational policies and procedures
- Resource allocation
- Creating a resource plan and schedule
- Recruitment and selection
- Inventory systems
- Just In Time (JIT) method
- Monitoring resource usage
- Customer service levels
- Reviewing resource allocation and procedures
- Continuous improvement
- Six principles of improvement
- Balanced Score Card (BSC)
- Controlling budgets
- Reporting resource efficiency
- Legislation, Acts and Regulations
- Cash flow budgets
- Developing a budget
- Ratio analysis
- Fixed and flexible budgets
- Business objectives
Unit 3 - Manage Business Operational Plans
- Resource requirements
- Operational plans
- Acquire resources
- Planning schedule
- Consultation with stakeholders
- Consultation and approval of the operational plan
- Developing contingency plans
- Explain the plan to relevant work teams
- Recruitment and induction
- Manage the acquisition of physical resources and services
- Intellectual property rights and responsibilities
- Profit and productivity plans and targets
- Manage under-performance
- Performance reviews
- Individual and team support
- Variations to operational plans
- Key information sources for proposal development
- Budget and financial information
- Documenting performance
- Developing KIP’s
- Legislation and Fair Trading Laws
- Work health and safety
Unit 4 - Manage Business Risk
- Evaluate organisational processes
- Scope for risk management
- Review strengths and weaknesses of existing arrangement
- Types of risk
- Critical success factors goals and objectives
- Document storage
- Communication with stakeholders
- Document risks on consultation with relevant parties
- Assess the likelihood of risks occurring
- Assess impact or consequence if risk occurs
- Impact analysis
- Evaluate and prioritise risks for treatment
- Probability and impact matrix
- Categorising risk
- Treating risks
- Action plans for risk treatment
- Communicating risk management processes to relevant parties
- Implement action plan according to polices and procedures
- Evaluate risk management processes
- Tools and techniques to identify risks
Unit 5 - Develop and Implement Business Plans
- Establish a business plan
- Drawing up plans
- Developing a business plan
- Inclusions for a business plan
- Marketing plans
- Cash flow forecasts
- Existing businesses
- Operational plans (developing a plan and inclusions)
- Strategic plans
- Senior management
- PEST and SWOT analyses
- Environment and society
- Triple Bottom Line (TBL)
- Triple Top-Line Value Production (TTL)
- Continuous improvement
- Communication to all relevant parties
- Availability of required resources
- Contingency plans
- Communication
- Performance reports
- Analysing employee performance
- Coaching and training who underperform
- Performance reports
Unit 6 - Manage Budgets and Financial Plans
- Accessing budgets and financial plans
- Evaluating a budget
- Clarify financial plans
- Negotiating changes
- Contingency plans
- Communicating budgets to team members
- Providing support
- Systems and training
- Monitor expenditure and control costs
- Presentation
- Graphs and charts
- Extracting information
- Reviews and improvements
- Analysing variances
- Improvements to financial management processes
- Implementing improvements
- Evaluating improvements
- Basic accounting principles
- Types of budgets and financial plans
- Legislation and ATO requirements
- Acts and regulations
- Taxation
- Record keeping (legal requirements and auditing)
- Managing work teams
Study Hours
Estimated duration 90 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Amazing flexibility, great communication and easy to access
M. Rosa, Mermaid Beach, QLD | Introduction to Operations Management
I found this course easy to understand and complete.
B. Cascarino, Bowral, NSW | Certificate of Operations Management
Thoroughly enjoyed the training, everything was easy to access and understand. Thanks
D. Ibraimoski, Morley WA | Introduction to Operations Management
Overall, it was an amazing experience that I heartily endorse to everyone.
R. Krishnamurthy, Bennett Spring, WA | Certificate of Operations Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Operations Manager
- General Manager
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