Are you interested in developing or enhancing your skills in information and knowledge management? If so, this online course is an ideal professional development program for you.
The Certificate of Information and Knowledge Management provides you with the skills and knowledge required to utilise and manage information and knowledge management systems for an organisation. You will also learn the best strategies for retaining key information and company knowledge.
This information and knowledge management course is ideal for managers who are responsible for ensuring that key information and corporate knowledge are retained, accessible to others and are utilised to improve business outcomes.
On completion this course, you will feel confident to teach others how to use an information or knowledge management system and successfully manage the use of these systems for a company or organisation.
Course Structure
Unit 1 - Use knowledge management systems
- Requirements for use of system
- Knowledge management
- Policies and procedures
- Information security
- Security procedures
- Collect, analyse and prepare units
- Collect and collate data
- Collect and prepare data information
- Check data for clarity, accuracy currency and relevance
- Entering data correctly
- Working to time constraints
- Making suggestions
- Provide feedback
- System outputs and responses
- How can the documentation be used
- Improving work practice
- Sharing learnings with work colleagues
- Codes of practice
- Standards
Unit 2- Manage an information or knowledge management system
- Management systems
- Personnel needs
- IM or KM systems
- Secure resources
- Help desks
- Facilitate learning activities
- Cultural change
- Policies and procedures
- Effectiveness of learning activities
- Transfer of learning
- Manage use of IM or KM system
- Policies and procedures
- Security of system
- Policies
- Implementation issues
- Integration and alignment
- Fishbone diagram
- Brain storming
- Manage contingencies
- Review use of IM or KM system
- Analyse effectiveness
- SWOT analysis
- Quality circles
- Review business and operational plan
- System improvements
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I found the training experience challenging at times as the subject matter was quite dry but the presentation of the course was logical and easy to follow. AOC were very responsive when I submitted my assessment and if required, I know that a trainer was only an email away.
J. Whitty, Canberra, ACT | Certificate of Information and Knowledge Management
Very easy to use and flexible, allowing you to save and complete step by step. Detailed reading notes applicable to the assessment activities. Very quick tutor turn around time for marking.
N. Stornebrink, VIC | Certificate of Information and Knowledge Management
Good content, easy to use online system, quick assessing turn-around.
T. Miley, Erskine WA | Certificate of Information and Knowledge Management
I had complete flexibility to access the course depending on my availability. The content is very much in sync with market needs.
Ridhy | Melbourne, VIC | Certificate of Information and Knowledge Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Knowledge Manager
- Business Manager
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