A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.
The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.
Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.
This employee and industrial relations course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.
You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.
Course Structure
Unit 1 - Support employee and industrial relations
- Source applicable legislation, agreements, policies and procedures
- Identify sources of specialist information
- Implementation of organisational agreements, policies and procedures
- Implementation plans (sections)
- Communicate the organisation’s ER and IR procedures
- Communication plan strategy
- Relevant terms and conditions or employment
- National Employment Standards (NES)
- National minimum wage
- Awards and enterprise agreements
- Contract of Employment
- Provide support in simple IR disputes
- Grievance procedures
- Support to relevant stakeholders
- Bargaining representatives
- Record and maintain relevant documents
- Relevant grievance and conflict resolution processes
- Formal versus informal processes
- Support to resolve simple ER conflicts
- Negotiation strategies
- Grievance register
- General employment records
- Identify issues in ER and IR processes
- Performance gaps
- Objectives – grievance procedures
- Methods and tools
- Agreement documents
- Continuous improvement cycle
- Continuous improvement register
- Key features of grievance resolution policy and procedures
- Relevant legislation, codes of practice and national standards
- Relevant state/territory and federal industrial relations systems
- Agreements
- Modern awards
- Fair work agreements
- Contracts of employment
Unit 2 - Manage employee and industrial relations
- Determine long-term ER strategy
- Workplace employment relations
- Workplace relations objectives
- Changing attitudes
- Determine long-term ER strategy
- Analyse existing ER performance
- Performance gaps
- Organisational objectives
- Measuring workplace relations performance
- Cost-benefit analysis
- Risk management
- Relevant industrial instruments
- Consult internal stakeholders and develop IR policies
- Skills and knowledge relevant for management and the workforce
- Develop implementation and contingency plans
- Contingency planning
- Training and development
- Agree on changes
- Trade unions
- Employer organisation
- External bodies/consultants
- Grievances and disputes
- Good grievance procedure
- Resolution
- Communication key procedures for addressing grievances and conflict
- Establishing whether intended outcomes are being met
- Training in conflict management techniques and procedures
- Eliminate sources of grievance or conflict
- Evaluate information sources and clarify issues
- Obtaining expert or specialist advice
- Determine and apply negotiation strategy
- Role of an advocate
- Relevant IR legislation or regulations
- Legislative requirements
- Employment legislation
- Health and safety legislation
- Equal opportunity and anti-discrimination legislation
- Workers’ Compensation legislation
- Key features of enterprise and workplace bargaining processes
- Relevant organisational policies and procedures
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Click to See What Our Students Say
It was an amazing experience. The reading materials are very informative and easy to navigate.
Sheila | Yarloop, WA | Certificate of Employee and Industrial Relations
The modules were well designed, covering a good range of relevant topics and I was offered assistance a number of times by the tutors, should I require it. Also being offered an extension when work commitments had to take priority. One of the aspects of the course that was most helpful, was being able to apply what I had learned to a real-world scenarios and be confident that my organisation is compliant with industrial and workplace legislation. Overall, the online course was a positive experience that exceeded my expectations.
Julia | Coombs, ACT | Certificate of Employee and Industrial Relations
A very helpful, insightful and specific course. It certainly helped me shape my IR knowledge.
R. Dagher Parramatta NSW | Certificate of Employee and Industrial Relations
The online learning was great. It gave me the flexibility to plan my course. The content and structure of courses were succinct and clear, well structured and gave a logical flow. I enjoyed the experience.
L. Lewis, Rouse Hill, NSW | Certificate of Employee and Industrial Relations
Effective and efficient and the tutors are lovely.
S. Jimenez, Sanctuary Point, NSW | Certificate of Employee and Industrial Relations
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Human Resource Consultant
- Human Resource Manager
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