Improving your communication skills can benefit your professional relationships and positively influence your career prospects. Employers seek those who communicate well on many platforms and to a variety of audiences.
The Certificate of Business Writing and Communication is a professional development course that will help you to enhance your communication. As a result, you’ll build more effective relationships with friends, family, colleagues, suppliers and customers.
In this business writing course, you’ll learn about appropriate communication, emphatic listening, types of language, and the different channels you can use to deliver powerful messages in business.
You will learn business writing skills and techniques and how to write for different audiences in a variety of formats. You will also develop your visual communications skills in public speaking and learn how to incorporate digital applications and technology into presentations.
On completion of this course, you feel confident to communicate, write and present professionally in a business setting.
Course Structure
Unit - Communications
Unit 1 – Introduction to Communication
- What is communication?
- Formal communication
- Visual communication
- Kinesics
- Occulesics
- Haptics
- Proxemics
- Use of voice
- Communication in a work situation
- Barriers to effective communication
- Giving instructions
- Workplace procedure for giving verbal instruction
- If the instructions are not correctly carried out
- Evaluation sheet for giving instructions
Unit 2 – Types of Communication
- Assessing the types of communication
- Modes of communication
- Steps to better communication
- Passive communication
- Aggressive communication
- Assertive communication
- Becoming assertive
- Listening
- Obstacles to listening
- Empathic listening
- Ways to indicate that you are listening:
- Don’ts for group listening:
- Types of language
- Informative language
- Persuasive language
- Imaginative language
- Literal language
- Figurative language
- Formal language
- Colloquial language
- Communication channels
- Communicating with employees
- What are the benefits of effective communication with employees?
- Rules for managers and supervisors
- Delegating work
Unit 3 – Language Skills
- Reviewing your writing
- Evaluating your writing
- Summary skills
- Tips for summarising
- Clear wording
- Making meanings clear
- Causes of confusion
- Simplicity
- Concise wording
- Condensing your writing
- Common problems contributing to lack of conciseness
- Nouns which are misused
- Phrases linked in wordy fashion
- Tautologies
- Overuse of abstract nouns.
- Using too many words.
- Ellipsis
- Active and passive language
Unit 4 – Writing skills
- Where do we use our writing skills?
- Writing for a purpose
- Purpose
- Your readers/audience
- Content
- Method of communicating
- Interviewing people
- General guidelines for effective writing
- Language used
- Planning what you write
- Business letters
- Standard letter layout example
- Writing a business letter
- Business emails
- Business formats
- Sample memo
- Key elements of work based documents
- Writing themes
- Classification of themes
- Forms and methods
- Grammar
- Punctuation
- Commas and semicolons
Unit 5 – Developing Writing Skills
- The fundamentals of good writing
- How to improve a piece of writing
- Directness or subtlety?
- Newspaper articles
- Regular columns in magazines or newspapers
- Concise wording
- Magazine articles
Unit 6 – Visual Communication
- Thinking visually
- One way visual communication vs. Two way visual communication:
- Body language
- Handouts
- Visual materials
- Illustrations
- Photographs and video
- Charts
- Digital technology
- Applications for digital
- Computer-aided design (cad)
- Multimedia
- The internet
- Impact of ICT on communications
- Visual communication -charts, graphs etc
Unit 7 – Public Speaking
- Thinking about verbal communication
- Speaking in public
- To communicate effectively when speaking:
- Basic principles of public speaking:
- Self consciousness
- Voice
- Breath
- Vocal exercises
- Voice placement
- Vocal pitch
- Inflection
- Vocal tone
- Vocal presentat6ion
- Give key words full value
- Delivery & deportment
- Structure and content
- Introduction, discussion and conclusion
- Preparation
- Logical & truthful
- Audio materials
- Recorded presentations
- Hints when recording voice
- Audio aids
- Selling rules
Unit 8 – Committee Meetings
- Functions of a meeting
- Meeting minutes
- Writing a report
- Report structure
- Example structure of a technical report
- Conducting a committee meeting
- Role of office bearers
- Decision
- Example of meeting minutes
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I enjoyed the flexibility to start and pause when my workload increased at my job. The content was useful and the assignments challenging, but condensed enough to allow completion on the weekend, when I had free time. If there are future learnings I feel are beneficial to my career, I will be sure to see if AOC have an applicable course.
Nolan | Melbourne, Victoria | Certificate of Business Writing and Communication
Australian Online Courses provided a comprehensive course with tutor access when required. The learning experience was positive and recommended. Thank you.
D. Jai Jones, Haymarket, NSW | Certificate of Business Writing and Communication
This is the second time I have used Australian Online Courses. I like having the freedom to be able to study at my own pace over 12 months.
The content is useful and being able to download resources to be able to continue to use for future need is great.
H. Richards, Battery Point, TAS | Certificate of Business Writing and Communication
The content of the course was good. I completed the course and look forward to putting my skills into practice.
L. Jennings, Mountain Creek, QLD | Certificate of Business Writing and Communication
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Managers
- Communications Coordinator
- Executive Support Officer
- Tender/ Bid Writer/ Proposals Assistant
- Junior Editor
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