Business process management is a discipline of operations management and is an essential factor in improving corporate performance by managing business processes: an important organisational asset.
Business Process Management is an online professional development program that will provide you with the skills and knowledge required to use business process management principles to improve business profitability. You will discover the vital role that processes play in business operations.
In this online business process management course, you will learn how to design or improve existing processes using the business process life cycle approach. You will also learn how to construct a process map, conduct a what-if analysis and use Lean and Six Sigma methodologies to assist in managing and improving business processes.
On completion of this course, you will feel confident to use business process management principles and methodologies to deliver value-added products and services to clients and customers on behalf of an organisation.
Course Structure
Unit: Introduction to Business Process Management
- Fundamentals of Business Process Management
- Business analysis
- Enterprise Content Management
- Business Process Re-Engineering
- History of Business Process Management
- Benefits of Business Process Management
- Reflecting on processes
- Business process life cycle
- Vision phase
- Design phase
- Information gathering
- Problem definition
- Existing and future processes
- Process mapping
- Flow charts
- Defining improvements
- Establishing functions
- Modelling phase
- What-if analysis
- Testing the design
- Execution phase
- Implementing processes
- Automating processes
- Workflow engines
- Monitoring phase
- Business Activity Monitoring (BAM)
- Balanced Scorecard
- Identifying gaps
- Process Mining
- Optimising phase
- Introduction to Lean
- Introduction to Six Sigma
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I really enjoyed that you could complete the course at your own pace, allowing me to spend time studying when my workload permitted and not being restricted to a specific schedule. I found the study guide very comprehensive.
S. Davidson, VIC | Certificate of Business Process Management
Content of the course was great, the detail and explanations where above expectations.
K. Harding, Cromer, NSW | Certificate of Business Process Management
The online module was user friendly and the content was educational.
I only needed to contact support twice, once for my assignment review and once for my assignment to be marked. Both instances had quick and friendly responses.
I am very happy with my results and the feedback I received.
V. Iaria, Geraldton, WA | Introduction to Business Process Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:-
- Process Analyst
- Business Process Improvement Specialist
- Business Development Officer
- Business Risk and Governance Consultant
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