If you want variety in your work, you’ll find it in a call or customer service centre. Every call you receive presents a different challenge and the opportunity to help someone. As well as being a rewarding job, it can also be a lot of fun under the right leadership.
Call Centre Success is an online professional development program that will provide you with the skills and knowledge required to provide quality service to customers in call centre environments across a range of service industry workplaces.
This online call centre course will teach you how to establish rapport, determine and address diverse customer needs and expectations, deal with complaints and difficult service situations, and use opportunities to promote and upsell products and services.
Upon completion of this course, you will feel confident in your ability to fulfil the full scope of contact centre skills to provide high-quality, consistent and responsive telephone services and support to customers to meet and exceed expectations and achieve business objectives.
Printed learning materials are available for purchase for this course and can be ordered during enrolment.
