New Course: Workplace Diversity for Managers

Workplace Diversity for Managers is an online professional development program that will provide you with the skills knowledge required to develop, foster and implement diversity within work teams. This online diversity management course will teach you how to promote the benefits of having a diverse workplace and will help you to reinforce the value and benefits of diversity. This course is ideal for all managers and supervisors, or aspiring managers, who work with staff from different cultures, races or religions, as well as those who work and interact with multi-generational teams.

To view the full course outline, please go to: Workplace Diversity for Managers 

The Certificate of Medical Reception and Office Administration has recently been updated to include the following topics:

• Maintain patient records
• Patient recordkeeping
• Roles and responsibilities
• Confidentiality, privacy and security
• Medical terminology
• Policies and procedures
• Use medical terms in oral and written communication
• Provide advice on fees, entitlements and rebates
• Schedule medical appointments
• Use appropriate booking and accounts systems
• Billing procedures
• Account and billing documentation
• Veterans affairs, workers compensation and motor vehicle third party accounts
• Legislation and account processes and procedures
• Receive and document payments
• Reconcile medicare payments
• Overdue accounts
• Store financial records
• Effective communication
• Process mail and telephone communications
• Manage client appointments
• Communication flows
• Manage waiting clients
• Maintain office administration
• Use computer files and programs
• Prepare business documents
• Create and update business records
• Cash control
• Monitor stock level and order supplies
• Process accounts
• Prepare financial documents
• Provide basic health care assistance
• Process referrals
• Work effectively in a team
• Manage own performance

This online medical reception and office administration course is ideal if you wish to secure a role as a medical receptionist in a medical centre, clinic or hospital. To view the full course outline, please go to: https://australianonlinecourses.com.au/product/certificate-of-medical-reception-and-office-administration/