Are you ready to launch your career in office or business administration? Whether you work in administration or want to change careers, our comprehensive online office and business administration course is ideal for entry-level roles in office or business administration.
The Certificate of Office and Business Administration is designed to provide graduates with the skills and knowledge needed to succeed in an office environment across a variety of business settings.
In this business administration course, you will learn how to communicate professionally in both verbal and written communications, manage your personal work priorities, design and develop business documents, manage customer service, organise meetings and schedules, and use business software applications. You will also discover how to develop effective workplace relationships, improve workgroup processes, and resolve issues, problems, and conflicts.
On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.
Course Structure
Unit 1 - Design and produce business documents
- Technology and software requirements
- Business suites
- Word processing
- Desktop publishing
- Spreadsheets
- Software applications – what is it to be used for?
- Software suitable for specific tasks
- Layout and style
- Document design principles
- Format and style
- Identifying, opening and creating files
- Opening a Microsoft Office program
- Creating files
- Designing a document
- Templates
- Styles and working with themes
- Organisational requirements
- Editing
- Checking documents meet task requirements
- Enhancements to formatting
- Creating a mail merge
- Storing and saving documents appropriately
- Difficulties with document design and production
- Help functions
- Proofreading (spelling, grammar and punctuation)
- Changes
- Saving and naming documents
- Document presentation
- Printing and PDF file format
Unit 2 - Apply communication skills
- Identify your work tasks
- Channels of communication
- Verbal, written and visual communication
- Identify organisation channels
- Identify stake holders
- Seek advice from supervisors
- Purpose and planning communication
- Closed and open questions
- Speaking skills
- Effective listening
- Non-verbal communication
- Body language
- Using symbols to communication
- Seek and respond to feedback
- Format requirements
- Document proposals
- Policies and procedures
- Templates and style guides
- Drafting proposals and submit for approval
- Editing and formatting
Unit 3 - Organise personal work priorities
- Develop work goals and Key performance indicators (KPI’s)
- Organisational objectives
- Team goals
- Personal work goals
- KPI’s
- Time management
- Prioritising tasks
- Urgency – urgent/non urgent tasks
- Minimising constraints
- Providing training for workers
- Developing a work plan
- Risk assessment and contingencies
- Performance issues
- Work standards
- Work variations – not providing quality of service
- Seeking feedback
- Performance reviews
- Signs and symptoms of stress
- Needing extra support
- Identifying skills gaps
- Personal and professional development needs
- What skills do you need to improve?
- Accessing learning support
- Recording achievements
- Incorporate feedback into learning plans
- Organisational policies and procedures
- Signs of workplace stress
Unit 4 - Organise schedules
- Establish schedule requirements
- Organisational requirements for staff planning tools
- Planning tools
- Appointment types
- Items to diarise
- Features of scheduling systems
- Daily tasks
- Appointment schedules consultatively
- Recurring appointments and deadlines
- Scheduling new appointments according to timelines
- Negotiating arrangements to appointments
- Record and manage appointments and schedules
- Seek feedback on schedules
- Effectiveness of schedules
- Identify improvements
- Regular meetings
Unit 5 - Organise business meetings
- Type and purpose of meeting
- Meeting types
- Frequency options
- Legal, ethical and organisational requirements
- Meeting arrangements
- Prepare notice of meeting, agenda and meeting papers
- Distribute documentation and meeting details
- Confirm required resources (speakers and printed materials)
- Taking meeting notes
- Assign minute taker
- Key decisions and actions
- Accurate minutes
- Distribute meeting materials within designated timelines
Unit 6 - Work effectively with others
- Develop effective workplace relationships
- Roles and responsibilities
- Team structure
- Team responsibiltiies
- Informal meetings
- Request and apply feedback
- Supporting your team
- Workgroup goals
- Sharing information
- Team performance
- Continuous improvement
- Training, coaching and mentoring
- Team culture and diversity
- Values, beliefs and biases
- Communication skills
- Communication styles
- Managing conflict
- Workgroup issues and conflicts
Unit 7 - Use business software applications
- Purpose, audience, format and presentation
- Technology and software
- Functions of technology
- Ergonomic requirements
- Organisational requirements
- Input devices
- Enter information correctly
- Formatting documents
- Help functions
- Review and edit final information
- Editing and proofreading
- Spelling and grammar
- Name and store a document
- Work health and safety requirements
- WHS business and employee requirements
- State and Territory requirements
Unit 8 - Under project work
- Access project scope
- Project management
- Force field analysis
- Project parameters
- Gantt charts
- Critical Path Method
- Project tools and software
- Logistics support analysis
- Cost schedule control systems
- Risk management
- Work health and safety
- Health and safety legislation
- Develop project budget
- Indirect, hidden and overlooked costs
- Coaching and mentoring
- Integrity
- Accuracy
- Records registration
- Monitoring resources
- Monitoring finances and quality
- Achieve project deliverables
- Review project
Study Hours
Estimated duration 100 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This was one of the best experiences I have ever done, even though I have been doing an admin role for over 12 months already doing this course was a real eye opener, will definitely recommend to others.
Jasmine | Orana, WA | Certificate of Office and Business Administration
This course was excellent for my needs as it gave me an entry level experience into this field.
Also i enjoyed the flexibility of not having the pressure that time constraints on completion can have with other courses.
Tom | NSW | Certificate of Business Administration
The course content with the method of delivery was easy to follow and the way it presented was easy to capture. Also, support from tutors was excellent and prompt.
J R Jayasuriya, Weboda, Sri Lanka. | Certificate of Office Administration
It was an easy process and any queries I had was answered in a timely manner, which made it a better experience.
Narelle | Marks Point, NSW | Certificate of Business Administration
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Receptionist/Office Administration
- Junior Office Administration
- Administration Assistant
- Clerical Assistant
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