If you want to pursue a career in human resources, management, or any leadership position, this course will help you understand workplace rights, conflict resolution, negotiation strategies, and employment law.
The Certificate of Employee and Industrial Relations is a professional development course that provides a strong foundation for navigating complex dynamics between employers, employees, and unions.
In this employee relations course, you’ll learn about key employment laws and regulations, including the Fair Work Act and National Employment Standards (NES). You will also learn about contracts, classifications, minimum wage, enterprise bargaining, and compliance with Workplace Health and Safety (WHS) regulations, discrimination laws, and diversity initiatives.
You will discover mediation and conciliation for resolving conflicts, explore performance management and workplace discipline, and learn strategies for managing industrial action. You’ll also discover emerging trends, including the impact of technology, flexible work arrangements, and the gig economy, which will empower you to navigate the evolving workplace.
On completion of this course, you will have a strong foundation in employee and industrial relations to pursue a career in human resources or management.
Course Structure
Certificate of Employee and Industrial Relations
Unit 1 – Introduction to Employee and Industrial Relations
- Overview of employee relations
- Overview of industrial relations
- Key stakeholders
- Historical context
- Evolution of industrial relations
- The role of HR
Unit 2 – Employment Law and Workplace Regulations
- The Fair Work Act
- National Employment Standards (NES)
- The Fair Work Commission (FWC)
- Employment contracts
- Employment classifications
- Minimum wage
- Awards
- Enterprise agreements
Unit 3 – Managing Workplace Policies and Compliance
- Designing compliant workplace policies
- Developing compliant policies
- Managing workplace health and safety (WHS)
- Managing WHS obligations
- Equal opportunity, discrimination and diversity compliance
- Promoting diversity
- Strategies for risk management in ER/IR
Unit 4 – Enterprise Bargaining and Workplace Agreements
- Understanding enterprise bargaining processes
- Negotiating workplace agreements
- The role of unions
- Enterprise bargaining compliance
- Strategies for ensuring compliance
- Reviewing and updating agreements
Unit 5 – Handling Employee Disputes and Grievances
- Handling employee disputes and grievances
- Conflict resolution strategies
- Conducting workplace investigations
- Dealing with unfair dismissal
- Adverse action claims
- Mediation and conciliation processes
Unit 6 – Performance Management and Workplace Discipline
- Implementing effective performance management systems
- Managing employee misconduct
- Termination of employment
- Best practices for disciplinary action
Unit 7 – Workplace Change and Industrial Action
- Managing restructuring, redundancies, and change
- Understanding protected and unprotected industrial action
- Strategies for dispute resolution in industrial action
- Engaging with unions and employee representatives
Unit 8 – The Future of Employee Relations
- The impact of technology and automation on employee relations
- Flexible work arrangements and gig economy challenges
- Psychological safety and mental health in workplaces
- Best practices for fostering a positive employee relations culture
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Click to See What Our Students Say
It was an amazing experience. The reading materials are very informative and easy to navigate.
Sheila | Yarloop, WA | Certificate of Employee and Industrial Relations
The modules were well designed, covering a good range of relevant topics and I was offered assistance a number of times by the tutors, should I require it. Also being offered an extension when work commitments had to take priority. One of the aspects of the course that was most helpful, was being able to apply what I had learned to a real-world scenarios and be confident that my organisation is compliant with industrial and workplace legislation. Overall, the online course was a positive experience that exceeded my expectations.
Julia | Coombs, ACT | Certificate of Employee and Industrial Relations
A very helpful, insightful and specific course. It certainly helped me shape my IR knowledge.
R. Dagher Parramatta NSW | Certificate of Employee and Industrial Relations
The online learning was great. It gave me the flexibility to plan my course. The content and structure of courses were succinct and clear, well structured and gave a logical flow. I enjoyed the experience.
L. Lewis, Rouse Hill, NSW | Certificate of Employee and Industrial Relations
Effective and efficient and the tutors are lovely.
S. Jimenez, Sanctuary Point, NSW | Certificate of Employee and Industrial Relations
It was great to be able to study at my own pace.
Sarah | Sunshine, VIC | Certificate of Employee and Industrial Relations
I found the content interesting and the assessments were structured in a way to ensure I applied my learning. I appreciated the support offered from the tutor. Thank you for a great experience.
Angela | Cape Town, South Africa | Certificate of Employee and Industrial Relations
I appreciated the flexibility of the self-paced format, which allowed me to engage with the course content at a time and pace that suited my schedule. The material provided valuable insights that supported me in my current role. While some topics reinforced my existing knowledge, I found the inclusion of new and updated information particularly beneficial.
Marilyne | Ringwood North, VIC | Certificate of Employee and Industrial Relations
I found the LMS to be very easy to use, the units were easy to follow.
Rhiannon | Adelaide, SA | Certificate of Employee and Industrial Relations
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Human Resource Consultant
- Human Resource Manager
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