Emotional intelligence is crucial in people-focused environments. Designed for professionals, leaders, educators, and anyone looking to enhance their emotional and relational skills, this course helps you succeed under pressure with a positive mindset.
The Certificate in Emotional Intelligence is a professional development course that will help you develop greater self-awareness, build emotional resilience and navigate challenging interpersonal relationships.
In this emotional intelligence course, you will explore the foundations of emotional intelligence (EI), including the role of self-regulation, motivation, and social skills. You will explore reflective practices, such as journaling and emotional mapping, along with techniques like progressive muscle relaxation, meditation, and guided breathing exercises, to enhance emotional regulation and resilience.
You will also learn to express empathy, build stronger relationships, and lead with emotional intelligence. You will explore various leadership styles and strategies, including coaching, affiliative, and visionary, along with techniques for motivating teams, adapting leadership styles, and building and maintaining trust.
On completion of this course, you will have practical tools to manage emotions, build strong relationships and lead with empathy and confidence.
Course Structure
Unit - Certificate of Emotional Intelligence
Unit 1: Understanding Emotional Intelligence
- Understanding emotional intelligence
- Why emotional intelligence matters
- Self-awareness
- Self-regulation
- Motivation
- Empathy
- Social skills
- EI vs IQ
- EI across cultures
Unit 2: Developing Self-Awareness
- Developing self-awareness
- Identifying emotions
- Recognising emotional triggers
- Personal values and EI
- How values shape our emotions
- Values in conflict
- Identifying your values
- Why values matter
- Journalling
- Emotional mapping
Unit 3: Managing Emotions and Stress
- Managing emotions and stress
- Self-regulation techniques
- Managing anxiety and overwhelm
- Building emotional resilience
- Mindset and emotions
- How mindset shapes emotions
- Guided breathing exercises
- Progressive muscle relaxation
- Meditation and mindset
- Eustress
Unit 4: Developing Empathy
- Developing empathy
- What is empathy?
- What is sympathy?
- Recognising emotional diversity
- Building cross-cultural empathy
- Listening without judgement
Unit 5: Building Better Relationships
- Building better relationships
- Reading non-verbal cues
- Managing conflict with EI
- Giving and receiving feedback
- Emotional boundaries
Unit 6: Leading With Emotional Intelligence
- Leading with emotional intelligence
- Emotionally intelligent leadership styles
- The coaching leader
- The democratic leader
- The affiliative leader
- The visionary leader
- Adapting your style
- Motivating and engaging teams
- Decision making with EI
- Leadership and trust
- EI in remote teams
Study Hours
Estimated duration 30 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Approval and Recognition
Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.
Testimonials
Click to See What Our Students Say
Was easy to study with Australian Online Courses. Could do the work when it suited me. Appreciated the feedback that I was able to get from Tutors. The only thing I wasn’t sure about was whether I had a limited time to complete the course and when that date was. My work commitments made it hard to find time to complete the course so this was important to me.
David | Orange, NSW | Certificate of Emotional Intelligence
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD | Emotional Intelligence
I had access to everything quickly after signing up, and the interface was pretty easy to use.
B. Davison-Greenall, QLD | Emotional Intelligence
The course was delivered in an easy to use and understand method
K. Woods, Cooktown, QLD | Emotional Intelligence
Easy to work through and complete both during and outside of work hours.
A.Fairhall, Garbutt, QLD | Emotional Intelligence
Great educational experience. Would definitely recommend.
Letitia | Wyalla, QLD | Certificate of Emotional Intelligence
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Team Leaders
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