Australian Online Courses Pty Ltd
Australian Online Courses Pty Ltd (“we”, “us”, “our”) respects your privacy.
This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or enrolling in a course, you agree to this policy
1. Who We Are
Australian Online Courses Pty Ltd provides online education and training services to students in Australia and internationally.
If you have questions about this policy, you can contact us using the details at the end of this document.
2. What Personal Information We Collect
We collect personal information that is reasonably necessary to provide our services.
This may include:
- Full name
- Email address
- Phone number
- Postal address (if required)
- Enrolment details
- Course progress and assessment records
- Communication records (email, live chat or support enquiries)
- Parent or guardian details where required for minors
We do not collect sensitive health or government identifier information as part of standard enrolment.
Payment details are processed securely by our third-party payment provider. We do not store full credit card details on our servers.
3. How We Collect Personal Information
We collect personal information when you:
- Enrol in a course
- Complete a form on our website
- Contact us by email, phone or live chat
- Subscribe to updates
- Make a payment
We may also collect limited website usage data through cookies and analytics tools.
4. Why We Collect Your Information
We collect and use your information to:
- Process enrolments
- Provide access to courses
- Deliver student support
- Track course progress
- Issue certificates or Statements of Results
- Process payments
- Respond to enquiries
- Improve our services and website
We may also use your email address to send important course updates or relevant information about our services. You can opt out of marketing communications at any time.
5. Cookies and Website Analytics
Our website uses cookies to:
- Maintain login sessions
- Store shopping cart information
- Analyse website traffic and usage
Cookies do not give us access to your device beyond standard browser data.
6. Disclosure to Third Parties
We do not sell your personal information.
We may disclose personal information to trusted service providers who assist us in operating our business, including:
- Learning management system providers
- Payment processors
- Email and communication providers
- Workflow and administration platforms
- Cloud storage providers
- Website hosting and IT support providers
- Automation platforms
These providers are required to handle personal information securely and in accordance with privacy laws.
7. How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures include:
- Secure password-protected systems
- Two-Factor Authentication
- Restricted staff access
- Company-issued devices for staff
- Secure payment gateways
- Cloud platforms with industry standard security controls
8. Data Retention
We retain student records for as long as necessary to:
- Provide access to enrolled courses
- Meet legal or accounting requirements
- Respond to academic or administrative enquiries
When information is no longer required, we take reasonable steps to delete or de-identify it.
Withdrawn students may have their course access removed and records archived for compliance and administrative purposes.
9. Access and Correction
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
To make a request, contact us using the details below.
10. Data Breaches
If a data breach occurs that is likely to result in serious harm, we will:
- Investigate promptly
- Take steps to contain the breach
- Notify affected individuals where required
- Comply with the Notifiable Data Breaches scheme under Australian law