If you work in business administration, digital skills are crucial to your success, and increasingly businesses are insisting on tech-savvy employees.

These skills increase employability and enhance your promotion prospects because businesses that leverage digital technologies, platforms, and strategies optimise product and service delivery and boost their engagement with customers, clients and stakeholders.

Developing your digital administration skills will also enhance your efficiency and effectiveness, making your job easier. Some of the key digital skills that are important in an administrative role include:

High Computer Literacy 

You’ll need to be proficient in using computers, operating systems and software applications such as word processors, spreadsheets, presentation tools, Email and the Internet.

Communication Tools

Digital communication tools boost efficiency and will be important in any administrative role. You’ll need to be familiar with email, instant messaging apps, video conferencing software, project management tools, and shared document platforms to collaborate and coordinate successfully.

Data Management 

Organising, storing and managing digital data efficiently is essential in an administrative role. You should be familiar with file management systems, cloud storage services, and data and security systems.

Online Research

Searching for information online, evaluating sources and extracting the relevant data efficiently will be crucial to your administrative role. Being proficient in using search engines, online databases, and research techniques helps you gather information for administrative tasks.

Cyber-safety and Security

It’s essential to be aware of cybersecurity risks and adhere to best practices to protect a company’s digital assets and protect sensitive information is vitally important. You’ll need to be mindful of password management and data encryption and recognise probable threats, including phishing emails.

Workflow Automation

Workflow automation tools and techniques significantly improve productivity. Learning to automate repetitive administrative tasks, such as macros, scripts, or task management platforms, saves time and streamlines processes.

Project Management

Project management basics, such as setting goals, creating timelines, allocating tasks, and tracking the progress of tasks, is valuable for coordinating administrative projects effectively.

Adaptability and Continuous Learning

Digital technologies and tools evolve rapidly, so embracing a growth mindset and adaptability is essential. Staying updated with emerging technologies and seeking opportunities for continuous learning ensures ongoing improvement in digital administration skills.

Remember that the skills you’ll need will vary depending on the industry, company and your specific administrative role. But gaining professional development in digital skills is highly beneficial for most administrative professionals.

Study Digital Skills – Business Administration

Our Introduction to Digital Business Administration is a professional development course that will provide the skills and knowledge to use digital technology in business administration roles within an organisation.

What You’ll Learn

• Design and produce complex text documents
• Design and produce complex spreadsheets
• Apply digital solutions to work processes
• Use digital technologies to collaborate in a work environment

Why Businesses Invest in Digital Skills

Digital in business is crucial because it allows organisations to increase their reach, improve operational efficiency, deliver personalised customer service, make better, more informed decisions, embrace innovation, reduce costs, and gain a competitive edge in the digital marketplace.

Global Reach

Digital technologies enable businesses to transcend geographical boundaries and reach a global audience. Companies can connect with customers and potential markets worldwide through the Internet and digital platforms, expanding their reach and customer base.

Boost Efficiency

Digital tools automate and streamline various business processes, increasing efficiency and productivity. Tasks that were previously time-consuming and resource-intensive can now be automated, freeing up human resources to focus on higher-value activities.

Enhanced Customer Service

Digital technologies allow businesses to personalise and enhance the customer experience. Through data analytics, companies can gather insights about their customers’ preferences, behaviours, and needs, enabling them to deliver personalised offerings, targeted marketing campaigns, and seamless interactions across various digital channels.

Data-Driven Decision Making

Digital businesses can collect vast amounts of data on customer behaviour, market trends, and operational performance. By leveraging data analytics and business intelligence tools, organisations can gain valuable insights to make informed decisions, optimise operations, and identify new growth opportunities.

Increase Innovation

Digital businesses are often more agile and adaptable to market changes. They can quickly test and launch new products or services, respond to customer feedback, and iterate based on real-time data. This agility allows them to stay ahead of the competition and seize emerging opportunities in a rapidly evolving digital landscape.

Reduce Costs

Digital technologies can help businesses reduce costs in many ways. For example, digital marketing techniques are often more cost-effective than traditional advertising. Also, cloud computing and virtualisation minimise infrastructure costs, and remote work arrangements reduce office expenses.

Competitive Advantage

Embracing digital transformation provides a considerable competitive advantage in today’s digital economy. Businesses that effectively harness digital technologies to differentiate, optimise operations, and deliver innovative products or services are more likely to succeed and thrive in the long run.

 

If you’re interested in enrolling in our Introduction to Digital Business Administration or any other professional development course, contact one of our friendly Course Consultants today on Live Chat or call 1300 76 2221.