Gain the skills you need for career working in the health, education or community services sectors to support children, young people and their families in this Working with Families.
The Working with Families will give you the skills and knowledge required to advocate for and assist families to make the best decisions for children and young people.
In this Working with Families course, you will explore different aspects of working with children and families and will learn how apply communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
You will discover how to apply communication techniques to respond to a family’s concerns about a young person and determine a mutual approach to addressing needs. You will also learn how to communicate these needs to family members, colleagues and stakeholders with adherence to privacy and confidentially requirements.
On completion of this professional development course you will feel confident to reflect and improve your own professional practice to work with children, young people and their families.
Course Structure
Unit 1 - Work effectively with young people and their families
- Effective communication
- Positive behaviour techniques
- Negative behaviours
- Modelling positive behaviour
- Anticipating behaviour and mood of clients
- Defence behaviour
- Developing effective working relationships
- Analyse own values and cultural beliefs
- Cultural awareness and understanding
- Stereo types to be avoided
- Anti-discrimination legislation
- Client objectives and outcomes
- Adhering to policies and procedures
- Setting goals with clients
- Creating activities and timetables
- Therapy and counselling
- Psychological treatment
- Interim reviews
- Assessing demand and availability for resources
- Community and government agencies
- Developing trust
- Confidentiality
- Obtaining client consent to share information
- Power differentials
- Short- and long-term implications
- Drug abuse / addiction
- Neglect and abuse
- Domestic violence
- Validating and checking sources about client
- Interviewing a child suspected of being abused
- Providing information to family members
- Body language
- Do’s and don’ts
- Steps in negotiation
- Indicators of concern
- Depression and self-harm
- Indicators of strengths
- Barriers
- Suicide and barriers to seeking help
- Family’s agreeing on objectives and targets
- Helping clients to feel empowered and comfortable
- Running successful meetings
- Maintain positive direction, respect and achievements
- Maintaining positive direction
- Encouraging clients to feel good about themselves
Unit 2 - Use communication to build relationships
- Communicating effectively with clients
- Building rapport
- Compromising behaviours
- Active listening
- Effective questioning
- Data security
- Professional boundaries
- Formal presentations
- Media resources
- Communication protocols
- Exchanging information
- Tips for providing information to clients
- Policies and procedures
- Law and ethics
- Specific customer needs
- Seeking help from others
- Referral processes
- Communication barriers
- Conflict resolution
- Threatening behaviours
- Meetings and agendas
- Facilitating meetings
- Discussing relevant issues
- Effective group discussions
- Meeting participation
- Conflict between participants
- Recording/minute taking
- Distribution of minutes / reports
- Evaluation processes
- Continuous improvement
Unit 3 - Reflect on and improve own professional practice
- Self-evaluation
- Values beliefs and behaviour
- KPI’s
- Self-awareness
- personality traits
- Skill set assessment
- Self-management
- Feedback
- Determine improvements needed
- Support networks and associations
- Specialist advice further training
- Employee development program
- Self-care plan / additional support
- Managing workplace stress
- Development goals
- SMART goals
- Learning styles
- Ongoing professional development
- New ideas, new program and new treatment methods
- Best practice and benchmarking
- Law and ethics
- Policy and legislation
Study Hours
Estimated duration 45 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Sufficient for my needs, easy to navigate and support is available whenever you need it.
L. Rookledge, Lilydale TAS | Working with families program
The course was easy to complete in the work hours that was required of me and helped as a supplemented my Personal Development.
T.Rose, Warwick QLD | Working With Families Program
It has changed the way I work with people and understand better to better deliver services
B.Graham, Warwick, QLD | Working With Families Program
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:
- Community Service Workers
- Education Support Staff
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