Microcredential – Provide Recovery-Oriented Mental Health Services
Learn how to support individuals on their mental health recovery journey. This course covers working with people to create personalised recovery plans based on their needs and goals. You’ll learn to communicate effectively, support decision-making, and build strong support networks. The course also teaches how to handle challenges, promote independence, and regularly review and improve the recovery process.
Course Structure
Unit - Provide Recovery-Oriented Mental Health Services
1. Share and collect information to collaboratively inform the plan for recovery |
1.1 Work in a recovery oriented framework that respects the person’s experience, culture and unique recovery journey and the agreed recovery alliance relationship 1.2 Use a collaborative approach to discuss and determine information to be collected and sources of information to be accessed 1.3 Explain any organisation or program requirements including the commitment to access and equity, and limits to confidentiality 1.4 Obtain consent from the person according to organisation policy and procedure 1.5 Gather and document information from the person and other agreed sources to explore and clarify the person’s preferences, meanings and needs 1.6 Apply best practice principles, if formal assessment is to be conducted, and work within organisation policy and procedures relating to assessment protocols 1.7 Together identify the range and potential effects of social and other barriers that are impacting on the person |
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2. Facilitate collaborative planning process for recovery |
2.1 Work collaboratively to develop a plan for recovery and transition based on the person’s choices, preferences, values, needs and goals and discuss different planning options and tools 2.2 Facilitate planning sessions using effective communication strategies in a manner that respects the person as their own expert, fosters their strengths and supports them as the driver of their recovery journey 2.3 Discuss and confirm the person’s choices for personal wellness, development of self-efficacy, cultural requirements, values, meanings and purpose in life 2.4 Work collaboratively with the person to identify strategies and priorities to achieve goals including self-advocacy strategies and transition beyond the service 2.5 Identify possible barriers or risks with the person and the strategies and/or other people who can assist in responding to or overcoming these challenges 2.6 Develop and document personal wellness plan, risk plans or other plans to meet the person’s priorities, as appropriate 2.7 Work collaboratively with the person to identify and balance duty of care and dignity of risk considerations whilst promoting independence from service 2.8 Identify and document the person’s and worker’s roles and timelines for action |
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3. Collaboratively implement plan for recovery |
3.1 Discuss with the person their interest and readiness to initiate their plan for recovery 3.2 Undertake service actions as agreed in the plan in a timely manner 3.3 Facilitate access to information, resources and education about opportunities and service options relevant to the persons aspirations 3.4 Support person’s decision making and self-advocacy 3.5 Support person’s positive risk taking and resilience building 3.6 Maintain regular contact with the person, and be available to offer support and follow up on actions 3.7 Maintain records and progress notes in collaboration with the person |
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4. Develop and maintain effective working relationships with care support network |
4.1 Determine with the person who else they choose to involve in their recovery process and the roles they want them to play 4.2 Obtain consent specifying what information can be shared with specific members of their care network and the circumstances in which the information can be released 4.3 Identify the information and support needs of family, carer/s and friends 4.4 Establish rapport and build an effective working relationship with relevant members of the care network 4.5 Provide and communicate information so that it is readily understood by members of the care network 4.6 Work from a strength based approach and communicate in a manner that respects the rights, dignity, choices and confidentiality of the person with the mental health condition while facilitating the care network to support the person 4.7 Facilitate support, training or services to family, carer/s and friends based on identified needs |
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5. Support person during challenges |
5.1 Respond proactively to potential obstacles, challenges and barriers that arise, working with the person to identify ways to proceed and to reduce the likelihood of occurrence 5.2 Maintain an empathic, supportive and hope inspiring approach as challenges occur seeing challenge as part of the recovery journey and sources for learning 5.3 Respond promptly, positively and supportively to person in distress or crisis and support access to required services 5.4 Respond promptly to de-escalate potential incidents or risks and promote safety |
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6. Collaboratively review the effectiveness of the plan and support provided |
6.1 Review recovery plan and alliance regularly with person to ensure continued relevance and effectiveness 6.2 Gather feedback from the person at key milestones about the effectiveness and progress in implementing their recovery plan 6.3 Identify new directions and areas for change in the recovery plan and amend plans and transition strategies 6.4 Continue implementation and review cycle for the recovery plan until outcomes have been achieved and no further service or support is required 6.5 Gather and respond to feedback from the person on their satisfaction with the service and support provided 6.6 Reflect on work practice and feedback and identify opportunities for enhancing empowerment and improved processes |
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
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Enrol via Telephone 1300 76 2221 (Business Hours)
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Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for individuals working or aspiring to work in the education or community services sectors.