Elevate your hiring process to secure the best talent for your organisation with behavioural interviewing – a strategic approach that assesses a candidate’s past behaviour to predict their future performance.
Mastering Behavioural Interviewing is a professional development course specifically for HR professionals, managers, and business leaders who want to enhance their interview techniques and make informed hiring decisions.
In this behavioural interviewing course, you will gain expertise in behavioural interviewing methodology, the STAR format, advanced techniques for handling difficult interviewees, and how to integrate cultural fit questions to ensure informed and strategic hiring decisions. You’ll also learn about legal considerations, such as employment discrimination laws and best practices for compliance.
On completion of this course, you’ll feel confident to conduct effective behavioural interviews, assess candidates accurately, and avoid common pitfalls in the hiring process.
Course Structure
Unit - Mastering Behavioural Interviewing
Unit 1 – Introduction to Behavioural Interviewing
- What is a behavioural interview?
- The methodology behind behavioural interviewing
- The STAR format
- Impact of Behavioural Interviewing
- Behavioural interviewing techniques
- Common mistakes to avoid
Unit 2 – Preparing for a Behavioural Interview
- Identifying key competencies and skills
- Example job advertisement analysis
- Crafting questions
- Example Questions
- Developing a scoring system
- Example scoring system
Unit 3 – Conducting the Behavioural Interview
- Active listening techniques
- Asking and crafting probing questions
- Using probing questions effectively
- Recording responses
- Example shorthand abbreviations
- Example response collection
- Managing the interviewee’s behaviour
Unit 4 – Evaluating Responses
- Assessing responses against a scoring system
- Example response assessment
- Analysing the results
- Making hiring decisions
- Post-interview reflection guide/prompts
Unit 5 – Advanced Techniques for Behavioural Interviewing
- Preparing for difficult interviewees
- Strategies
- Overly nervous candidates
- Unresponsive candidates
- Overly confident candidates
- Using hypothetical scenarios to assess skills
- Incorporating cultural fit questions
Unit 6 – Legal Considerations
- Understanding employment discrimination laws
- Discrimination laws
- Direct vs. indirect discrimination
- Reasonable accommodations
- Best practices in hiring
- Compliance
- Clear job descriptions
- Mitigating legal risks
Study Hours
Estimated duration 20 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will comprise written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for:
- Human resource professionals
- Managers/leaders
Related Blogs
