Whether you’re pursuing a career in community services, homelessness support or housing services, this course provides the skills to support people experiencing or at risk of homelessness.
The Certificate of Homelessness Support is a professional development course that explores the causes of homelessness (housing affordability, income inequality, and family and domestic violence) and the structure of Australia’s housing and support systems.
In this community support course, you will gain a strong foundation in trauma-informed and person-centred practice. You will also explore ethical and professional conduct, holistic assessment, collaborative support planning, and service coordination.
You will learn to navigate support systems, make referrals, and work across housing, health, and community services to deliver integrated care. You will also develop skills in advocacy and community engagement and build partnerships with housing providers, government bodies, and community organisations.
On completion of this course, you will have the skills to ensure strong support outcomes for those experiencing or at-risk of homelessness in the community.
Course Structure
Certificate of Homelessness Support
Unit 1: Understanding Homelessness
- Defining homelessness
- Housing affordability
- Income inequality
- Family and domestic violence
- National, State and Territory policy frameworks
- Social housing
- Crisis accommodation
- Transitional housing
- Housing, health, and wellbeing
- Ethical and professional considerations
Unit 2: Trauma-Informed and Person-Centred Practice
- Trauma-informed care
- Recovery-oriented care
- Strengths-based support
- Person-led support
- Building trust, rapport, and psychological Safety
- Cultural safety and inclusive practice
- Professional boundaries
- Wellbeing, and reflective self care
- Responding to crisis and safety concerns
Unit 3: Integrated Support and Service Coordination
- Holistic assessment
- Collaborative support planning
- Identifying and responding to individual risks
- Navigating local service systems
- Referrals
- Effective interagency communication
- Housing, health and social supports
- Documentation, privacy and compliance
Unit 4: Advocacy, and Community Engagement
- Principles, ethics, and boundaries
- Supporting people to self-advocate
- Collaborating with housing providers, bodies, and councils
- Building networks and partnerships
- Evaluating support outcomes
Study Hours
Estimated duration 15 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Click to See What Our Students Say
I will be returning to study again through Australian Online Courses. Fantastic training and support. 10/10.
E. Lovelock, Deer Park, VIC | Homelessness Support
As my focus and passion is helping the homeless this course has given me more clarity and insight to there world. I want to continue to learn and make a difference in their lives. Thank you so much..
A.Cozyn, Berwick, VIC | Homelessness Support
I thought this experience was fantastic, gained so much knowledge to help me in the future and course was laid out so easy to understand and if any concerns you know that there will be a tutor on hand to support you.
C. Lovelock, Albury, NSW | Homelessness Support
Easy to enrol and access my learning materials. Responsiveness from the Tutor for marking my assessments was prompt.
S. Butler, North Geelong, VIC | Homelessness Support
Enjoyed my study with Australian Online Courses, am currently doing my 2nd course and have another 3rd course lined up to do. Fast communication and support was great.
Rhiannon | Griffin, QLD | Homelessness Support
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Credit Card, Afterpay, BPAY, Bank Transfer and Payment Plans. View Payment Options
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Afterpay: Within 1-2 working days
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development For:-
- Community Counsellors
- Community Support Worker
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