Microcredential – Develop and Use Emotional Intelligence
Unlock your potential to lead with empathy and insight in our dynamic course on Developing Emotional Intelligence. This online course guides you through evaluating and enhancing your emotional strengths and weaknesses, equipping you with strategies to manage stressors and improve workplace interactions. By the end, you’ll not only learn to master your own emotions but also foster emotional intelligence in others, creating a more supportive and effective work environment.
Course Structure
Unit - Develop and Use Emotional Intelligence
- Emotional strengths and weaknesses
- Self-awareness and social awareness
- Expression and understanding of emotions
- Empathy and reasoning
- Management of emotions/self-regulation
- Relationship management/ social skills
- Personal influence and motivation
- Persons with high EI
- EQ versus IQ
- EQ tests as part of the hiring process
- Signs that people have high EQ
- Measuring EI/EQ
- Leadership and EI
- Personal stressors and emotional states
- Causal factors of stress
- Reactive stress
- Symptoms and emotional states
- Finding stress management techniques
- Emotional triggers
- Anger
- Expression of emotions
- Impact of own behaviours
- Self-reflection
- Emotional states and cues
- Signs of behavioural stress
- Upset workers
- Cultural expressions of emotions
- Flexibility and adaptability in dealing with others
- Choices of leadership styles
- Democratic decision making
- Collective/participative decision making
- Consensus decision making
- Autocratic decision making
- Expressing thoughts and feelings
- Holding meetings with workers
- Three levels of listening
- Effects of behaviour and emotions
- Four parts to an I message
- Building productive relationships
- Managing stress and conflict in relationships
- Increasing team performance
- Emotional intelligence and team building
- Create and maintain team focus
- Develop trust, respect and understanding
- Positive emotional climate
- Capitalising on workers’ strengths
- EQ characteristics
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development microcredentials for individuals working or aspiring to work in the business sector.
Related Blogs
