Deliver Services Consistent with a Career Development Framework

1. Promote active participation of clients

1.1 Support clients to actively engage in learning relevant to their needs and life stage

1.2 Encourage clients to participate in planning to address their current needs, interests and aspirations

1.3 Encourage clients to seek support from others and to provide support to others in appropriate ways

1.4 Assist clients to identify a range of personal, family, social and environmental factors impacting on their career development

2. Provide an environment to facilitate client learning

2.1 Apply knowledge of how people learn and models of adult learning to assist clients in undertaking learning

2.2 Identify learning opportunities to suit a range of learning styles

2.3 Identify and support characteristics of individual and group learning

2.4 Facilitate learning by seeking to establish an environment of trust with clients

2.5 Facilitate learning between clients where appropriate

2.6 Promote active learning by validating client opinions, values and experiences

2.7 Encourage clients to share information and reflect on their learning

3. Support clients to develop resilience to change and transition

3.1 Clarify the ongoing nature of change and identify benefits in recognising the constancy of change

3.2 Assist clients to understand the need for developing resilience in the face of constant change

3.3 Identify and use strategies for managing and developing resilience to change

3.4 Provide information about, and assist client to use, competences to self-manage careers

3.5 Assist clients to develop action plans to manage constant change

4. Provide services relevant to stages in life and career development

4.1 Identify specific characteristics relating to client’s current stage of life, personal and professional development and career status

4.2 Support client decision-making and choices in the context of career development as a lifelong journey

4.3 Provide information appropriate to client’s personal, professional, family and social context

4.4 Identify client needs in relation to development of career management competencies as specified in the Australian Blueprint for Career Development

5. Follow up and evaluate services provided

5.1 Follow up with client in line with organisation policies and procedures

5.2 Evaluate services provided with reference to accepted career development principles and practices and organisation policies

5.3 Identify issues or inequities in service delivery

5.4 Identify new or improved services, where appropriate, to enhance service provision and client outcomes

5.5 Develop, document and provide evidence to assist in service promotion and enhancement