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Customer Service Strategies

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ENROL & START TODAY

* Ts&Cs apply

  • Unlimited Support
  • 12 Months' Access
Total Cost

$199.00

Total Cost

$249.00

Customer service strategies are essential to increase customer satisfaction, which helps businesses to retain loyal customers and grow repeat business.

Customer Service Strategies is a short online course that will provide you with the skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

In this professional development course, you will learn to provide guidance or delegate aspects of customer service to ensure a positive customer experience.

You’ll also discover how to assess customer needs, understand market segmentation and implement innovation and value-adding to build stronger relationships with customers.

On completion of this course, you will have a firm grasp on how to implement customer service strategies to improve the customer experience for a business or organisation.

Course Structure

  • Organisations customer service objectives
  • Customer needs and requirements
  • Internal and external customers
  • Target market – research
  • Diagnosing service delivery problems
  • Service delivery recommendations and improvements
  • Consult stakeholders
  • Develop service strategies
  • Assessing customer service strategies
  • New ideas and opportunities
  • Communicating with customers
  • Allocating budget resources
  • Resolving customer difficulties and complaints
  • Stakeholder satisfaction
  • Verifiable information
  • Collecting information for review process
  • Using data and information
  • Improvement reports
  • Future directions (conclusions and recommendations)
  • Monitor systems, records and reporting procedures

Study Hours

Estimated duration 15 hours

Course Delivery and Start

Start anytime, self-paced and 100% online

Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Testimonials

 

Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.

I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.

Fantastic experience and was able to gain lots of knowledge.

I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.

The course content was relevant, interesting and appropriately paced.

My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.

It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.

I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC

I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.

The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.

I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.

I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!

It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.

loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!

I absolutely loved it! It was easy to pick up so that I could learn and start a new career.

AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.

I loved my experience studying with Australian Online Courses.

Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.

My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.

My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.

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Graduation

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

Enrolment Form – Individuals

Enrolment Form – Employers

Enrolment Form – Employment Services and Rehabilitation Providers

Enrol via Live Chat (Business Hours)

Enrol via Telephone 1300 76 2221 (Business Hours)

Payment Options

Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.

Course FAQs

  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

 

Career Pathways

Future growth

Strong

Unemployment

Low

Professional Development For:-

  • Sales Assistants
  • Retail Assistants
  • Customer Service Staff

Related Blogs

ENROL & START TODAY

* Ts&Cs apply

  • Unlimited Support
  • 12 Months' Access
Total Cost

$199.00

Total Cost

$249.00

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