Whether you want to advance your career or establish a strong foundation in warehousing, this course offers practical insights into optimising warehouse layouts, implementing sustainable practices, and handling specialised equipment.
The Certificate of Warehousing is a professional development course that provides the skills and knowledge to succeed in the fast-paced warehousing and logistics industry.
In this warehousing course, you will learn how to organise receival and dispatch operations, maintain stock control, and optimise warehouse efficiency while adhering to safety standards.
You will learn to forecast stock levels, manage inventory systems, and conduct stocktakes to reduce discrepancies and waste. You will also discover accurate documentation techniques, including receival and dispatch records, to ensure smooth operations and compliance.
Health and safety procedures are also covered, equipping you to identify hazards, implement emergency plans, and promote a safe work environment. You will also develop skills in teamwork, responsibility management, and resolving workplace challenges.
On completion of this course, you will be confident in your ability to pursue a dynamic and rewarding career in warehousing operations.
Course Structure
Unit 1 - Organise receival and despatch operations
- Analysing stock
- Product characteristics
- Categories or groups of products or stock
- Procedures (sequence of activities)
- Legislation
- Identifying required resources
- Workplace schedules
- Planning to meet a schedule
- Receival/despatch
- Allocating and monitoring resources
- Informing team members of work requirements and deadlines
- Allocating tasks
- Delegating tasks
- Monitoring work processes
- Noting and reporting discrepancies
- Stocktake
- Investigating a discrepancy
- Confirming documentation requirements
- Receival/despatch documents
- Package labels, internal packing note and invoices
- Completing and processing documentation
- Purchasing and despatch documents
- Regulatory requirements
- Legislation requirements
- Licenses and codes of practice
- Housekeeping standards and procedures
- A good housekeeping program
- Maintenance
- Dust and dirt removal
- Employee facilities
- Surfaces, lights, aisles and stairways
- Spill control
- Tools and equipment
- Waste disposal
- Storage
- Operational work systems and management
- Health and safety
- Hazard identification and assessment
- Risk assessment tools
- Hierarchy of risk control
- Sustainability
- The three R’s
- Reducing impact on the environment
- Site layout and obstacles
- Workplace procedures receive and despatch
Unit 2 - Organise warehouse records operations
- Records operations
- Long-term records
- Databases
- Database systems
- Interpreting stock labels
- Electronic database management systems (DBMS)
- Advantages and disadvantages
- Record systems types
- Just in Time (JIT) inventory
- Advantages and disadvantages of JIT
- Using bar coding
- Radio frequency (RF)
- Advantages and disadvantages of RF
- Electronic Data Interchange (EDI)
- Advantages and disadvantages of EDI
- Storing warehouse records
- Inventory inefficiencies
- Inventory objectives
- Inventory control without records
- Electronic records management system
- Records maintenance
- Documentation requirements
- Requests for information
- Responses to requests
- Security and access procedures
- Quality assurance
Unit 3 - Maintain stock control and receivals
- Establish supply arrangements
- Forecasting stock levels
- Sourcing and negotiating supply arrangements
- Economic order quantity (EOQ) formula
- Establish tock quantities
- Terms of purchase
- Reorder point
- Negotiating terms
- Purchase and supply agreements
- Inventory control systems
- Stock levels and reorder cycles
- 3 basic types of forecasting
- Stock quality control processes
- Dealing with routine supply problems
- Implement security to prevent theft
- Safe stock placement and service levels
- Recording and reporting stock levels
- Stocktake discrepancies
- Supply and customer relationship management
- Processing stock orders
- Purchasing
- Procedures for receiving stock
- Mechanical lifting and stock handling equipment
- Distributing, transporting and storing stock
- Manual handling
- How to correctly lift goods
- Warehouse layout
- Inspecting stock quality
- Stock use by dates and damage
- Labelling stock
- Labelling systems
- Stock with high wastage or loss
- Strategies to reduce waste
- Stock rotation
- Reserve stock system
- Disposing or excess or spoilt stock
- Recording stock losses and discrepancies
- Stock audits
- Conducting a stocktake
- Team member tasks and responsibilities
- Accurate reporting for management
- Routine and variance reports
Unit 4 - Follow work health and safety procedures
- Accident, fire and emergency procedures
- Dealing with emergencies
- Chemical spills
- Occupational violence
- Bomb threats and fire extinguishers
- Controlling risks
- Employers’ duties
- Policies and procedures
- Controlling risks
- Storage and use of hazardous substances
- Safety Data Sheets (SDS)
- Hazchem symbols
- Identifying workplace hazards
- Hazard identification
- Likelihood rating
- Rate the potential severity
- Risk assessment matrix
- Safety regulation and workplace practices
- Legislation, acts and regulations
- Code of practice
- Safe Work Australia
- Accessing health and safety information
- Training in work procedures for confined spaces
- Personal Protection Equipment (PPI)
- Emergency and contingency plans
- Decision-making responsibilities
- Creating action plans
- Raising health and safety issues
- Employee contribution
- Issue resolution
- Industrial issues
- Participative arrangements
- Health and safety records
- Record keeping systems
- Incident records
- Training records
- Continuous improvement
Unit 5 - Work effectively with others in a team
- Work roles of each team member are identified and recognised
- Identifying roles and responsibilities
- Team objectives and goals
- Agreement on objectives
- Planning Process
- Role changes
- Change management
- Planning, team input and procedures
- Prioritising work
- Consulting and agreeing
- Leaders supporting teams
- Forms of appropriate communication
- Completing required tasks as requested
- Working together, issues and asking for assistance
- Contributing to the team
- Conflict and misunderstandings
- Work tasks and procedures
- Workplace problems
- Fishbone cause and effect diagram
- Agreed problem-solving processes
- Operational requirements
- Modifying activities
- Improvements
- Suggesting improvements
Study Hours
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:-
Warehouse Picker-Packer
- Forklift Operator
- Inventory Controller
- Warehouse Supervisor
- Logistics Coordinator
- Dispatch Clerk
- Warehouse Manager
- Stock Controller
- Supply Chain Analyst
- Forklift and Equipment Technician
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