The Certificate of Trauma-Informed Care equips you with the skills and knowledge to support individuals affected by trauma. This course explores the core principles of trauma-informed practice, including promoting safe environments, understanding different forms of abuse, and recognising the psychological and emotional impact of trauma. You’ll learn how to respond to disclosures, apply mandatory reporting requirements, and support individuals using a strengths-based approach.
You’ll also gain insight into trauma-informed care approaches, including working with different cultures, age-sensitive communication, and understanding the impact of trauma on mental health. The course covers key frameworks such as Cognitive Behaviour Therapy (CBT), trust-based relationships, and strengths-based interventions. You’ll explore how to support individuals experiencing post-traumatic stress disorder (PTSD), identify triggers, and implement effective coping strategies. Additionally, you’ll examine how service providers can avoid re-traumatisation, improve policy development, and create an organisational culture that fosters recovery.
This course is designed for professionals in healthcare, social work, community services, and education who want to deepen their understanding of trauma-informed care. Whether you’re supporting children, adolescents, or adults, you’ll learn how to apply evidence-based strategies while prioritising self-care to prevent vicarious trauma. By the end of the course, you’ll be equipped to provide compassionate, effective support and contribute to a trauma-aware, safe, and responsive environment.
Course Structure
Unit 1 - Work effectively in trauma informed care
- Key principles and practices
- Gender responsive
- Trauma information practices
- Promote safe environments and relationships
- Sexual abuse
- Psychological and emotional abuse
- Verbal abuse, stalking
- Domestic violence
- Making trauma individuals feel safe
- Duty of care
- Foreseeable harm
- Reasonable Person Test
- Reasonable practicality
- Coping strategies
- Self-blame, shame and guilt
- Fear of punishment from perpetrator
- Responding to disclosures and appropriate response
- Mandatory reporting
- Reporting procedures
- Symptoms of trauma – three main headings
- Expressions of trauma and culture
- Assisting individuals
- Resources and supports in the community
- Coping strategies
- Strengths-based approach
- Applying self-care strategies
- Cognitive Behaviour Therapy (CBT)
- Continuous improvement
- Reflection checklist
- Self-evaluation
- Fragmented service delivery
- Organisation culture
- Lack of training
- Failure to identify trauma
- Misunderstanding behaviour
- Three types of restraint
- Policy development
- Enhancing service delivery
- Planning and conducting interviews
- Active observation and focus groups
Unit 2 - Implement trauma-informed care
- Work in trauma informed ways
- Apply key principles and practices
- Trauma informed care approaches (TCIP)
- Promote safety, trust, choice and control
- Trust based relationships, safe environments
- Respond to disclosures and current distress
- Coping strategies
- Service provision
- The narrative approach -responding appropriately
- Current distress and responses
- Mandatory notification
- Children and adolescents – reactions
- Different cultures
- Mental health issues
- Identify strengths, resilience and range of strategies
- Strength – based perspectives
- Culture and language
- Age sensitive communication
- Identify the impact of trauma
- Working with traumatised individuals
- Emotional and psychological symptoms
- Physical symptoms
- Mental health issues/disorders
- Trauma models of mental disorder
- Identifying the impact -treatment
- Working with children
- Recurring reactions
- Post-traumatic stress disorder (PTSD)
- Symptoms, flashbacks and triggers
- Identifying a persons trauma needs and best support services
- Organisations capacity to respond
- Trauma support specialists and groups
- Facilitated referral and follow-up
- Support plans
- Feedback – identify areas for improvement
- Avoiding traumatising or re-traumatising
- Change strategies
- Lived experience
- Eight core values of trauma-informed care and practices
- Vicarious trauma
- Trauma informed care policy template
- Taking appropriate action
- Acknowledge limits of own abilities
- Duty of care
- Defusing and de-escalating potential incidents
- Crisis management plans
- Severe distress
- Emotional pain, trust and rapport
- Resolving conflict (stages of conflict)
- Emergency situations and seeking assistance
- Self-care practices
Study Hours
Estimated duration 30 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Click to See What Our Students Say
My experience in learning about trauma has been so very helpful. I have a very high-needs child with trauma and other meltdown problems due to autism. Since studying, my child has been so much calmer. I’m using some strategies I’ve learned. I’m so happy that I have done this course and will definitely pass it on to other foster families.
Susan, WA | Certificate of Trauma Informed Care
The course was informative and I now feel much more equipped and posses the skills required to deliver trauma informed care
Goodman, Southport, QLD | Certificate of Trauma Informed Care
Very engaging content. This course exceeded my expectations. I’m glad I enrolled. The knowledge and skills I have gained are invaluable. Extremely fast marking of assessments and the educational material was easy to read and navigate and was very thorough.
Georgas, Wahroonga, NSW | Certificate of Trauma Informed Care
Thank you. It was a very thorough course and incredibly useful for my role as a secondary special education teacher.
Vincent, Googong, NSW | Certificate of Trauma Informed Care
Overall, I had a great experience with Australian Online Courses. I liked that it was able to be completed at my own rate. I very much enjoyed the content and believe this information will assist me in my current employment.
Tahlia | Brabham WA | Certificate of Trauma Informed Care
The course was easy to follow and access help when needed. Self paced option is also great.
Kimberley | Bentleigh, VIC | Certificate of Trauma Informed Care
I appreciated the tutors quick responses and engagement.
Maryellen | Byron Bay, NSW | Certificate of Trauma Informed Care
I found the course was really great. I also found the reading material easy to understand and I would recommend this course to anyone.
Fiona | Moonee Ponds, VIC | Certificate of Trauma Informed Care
Loved I could do the course in my own time and could use my current employment as evidence and a basis to complete the questions.
Laura | Dunsborough | Certificate of Trauma Informed Care
Relatable and relevant to my current role. Easy to understand and navigate.
Michael | Lyons, NT | Certificate of Trauma Informed Care
I initially thought that undertaking an online course that was self driven would not have been entirely comprehensive. I was impressed by the amount of knowledge and thoroughness of the course work and the scale of difficult that gently rose throughout my studies. It was challenging and has given me great confidence to implement and work from a trauma informed perspective and understand the nuance and detail that is required to successfully foster trauma informed care.
Ezel | Melbourne, VIC | Certificate of Trauma Informed Care
I loved the flexibility in regards to the time line of completing the course due to work commitments and mandatory training within my work space. Fast and efficient follow-up from the Tutors. The content was applicable to my current role.
Catherine | Broome, WA | Certificate of Trauma Informed Care
The guides are easy to follow and most of the assessment questions are clear as to what is expected. Tutors where fast, friendly and very helpful.
Sue | Whyalla Stuart, SA | Certificate of Trauma Informed Care
Content was relevant and insightful. Tutors regularly emailed to check. Overall, it was a positive experience.
Kyra | Cheltenham, VIC | Certificate of Trauma Informed Care
Provided me with the topics to be covered in this type of training, support notes also provided assistance, thus allowing me to explore further and up to date research in this area.
Toni | Newcastle, NSW | Certificate of Trauma Informed Care
I found my experience to be positive at all times, if and when I needed support I always got a quick and prompt reply. Assessments were very fast marked and returned after submission.
Watkinson, Fitzroy, VIC | Certificate of Trauma Informed Care
Easy to use platform, good content, super quick marking process. Happy with my experience!
Georgia | Coburg North, VIC | Certificate of Trauma Informed Care
We loved using this course for our crew. I’m the first to complete this course which shows me my crew can complete this with little issues. Cheers.
Reese, Traralgon, VIC | Certificate of Trauma Informed Care
It was great. Very clear training material and it was good having flexibility to do the training when I had time.
Denham, Calamvale, QLD | Certificate of Trauma Informed Care
I have learnt so much whilst studying with Australian Online Courses. Will definitely return when I need a refresh. Thank you.
Barrett, West Kempsey, NSW | Certificate of Trauma Informed Care
The all over experience was great, easy to access all information.
Harris, Port Macquarie, NSW | Certificate of Trauma Informed Care
Content were relevant and insightful.
Ojediran, Point Cook, VIC | Certificate of Trauma Informed Care
Trauma-informed care is a rich subject and this course did it justice.
Neylan | North Melbourne, VIC | Certificate of Trauma Informed Care
This was a very smooth process and allowed me to really connect with and remain motivated.
Vicki | Sandhurst, VIC | Certificate of Trauma Informed Care
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Client Care Case Manager
- Child Youth Support Worker
- Trauma Specialist
Related Blogs
