Management and leadership are major fields that are essential across all business sectors. Some people are born leaders, but with a growth mindset anyone can improve or develop their ability to influence, impact and instigate change – important attributes of a dynamic leader.
Leadership – Communicating For Results is designed for aspiring leaders, recently appointed leaders and leaders who want to further develop their skills. In this online professional development program you will develop the key competencies and skills required for executive career development.
In this online management and leadership course you will discover how to communicate effectively as a leader, lead effective workplace relationships, and lead team effectiveness. You will learn how to develop and use emotional intelligence, lead a diverse workforce and communicate with influence.
On completion of this management and leadership course you will have gained the knowledge required to successfully apply different leadership styles to enhance your management and leadership capabilities.
Course Structure
Unit 1 - Communicate effectively as a workplace leader
- Communication models
- Communication contexts
- Clichés and colloquial words
- Environment and personnel factors
- Hearing and visual impairments
- Communication outcomes
- Verbal communication
- Written communication
- Business writing
- Communication barriers
- Law and ethics
- Media channels
- Workplace meetings
- Presentation sins
- Telephone calls
- Video conferencing
- Letters, memos and reports
- Online communications
- Disrespectful communication
- Cultural differences
- Positive communication
- Two-way communication
- Using diaries
- Leadership improvements
- Communication processes
Unit 2 - Lead team effectiveness
- Plan team outcomes
- Team purpose
- Roles and responsibilities
- Goals
- Teamwork
- Developing teams
- Supporting team members
- Types of teams
- Belbin’s eight team roles
- Leadership styles
- Develop team cohesion
- Operational aspects
- High performing teams
- Effective teams
- Diversity and team effectiveness
- Individual development
- Effective meetings
- Address issues
- Team leader role
- Negotiation
- Model expected behaviours
- Encourage participation
- Positive team culture
- Management communication
- Productivity reporting
- Communicating change
- Poor performance
Unit 3 - Develop and use emotional intelligence
- Understanding Emotional Intelligence (EI)
- Strengths and weaknesses
- Capitalising strengths
- Self-awareness
- Social awareness
- Expressing Emotions
- Emotional triggers
- Emotional states of co-workers
- Cultural expressions and emotions
- Empathy
- Reasoning Skills
- Managing Your Emotions
- Self-Regulation
- Relationship Management
- Social Skills
- Motivation
- Measuring EI/EQ
- Developing EI
- Personal stressors
- Casual factors of stress
- Managing Stress and Conflict
- Behavioural stress
- Supporting stressed workers
- EI in the Workplace
- EI Assessments
- Stress Management Techniques
- Leadership and EI
- Flexibility and adaptability
- Emotions and decision making
- Thoughts and feelings
- Listening skills
- Building productive relationships
- Positive workplace climate
- Maximising team outcomes
Unit 4 - Lead and manage effective workplace relationships
- Strategies and processes
- Job descriptions
- Performance indicators / reviews
- Induction
- Leadership styles
- Participatory decision-making
- Consultation processes
- Problem-solving processes
- Resolve issues promptly
- Cultural diversity
- Law and ethics
- Grievance procedures
- Managers’ / leaders’ obligations
- Ethical misconduct
- Professional conduct
- Communication styles and strategies
- Addressing prejudices
- Networks and relationships
- Relationship issues
- Negotiating outcomes
- Manage and resolve conflict
- Achieving positive outcomes
- Mediation / arbitration
- Guidance, counselling and support
Unit 5 - Communicate with influence
- Presenting materials
- Confirming permission
- Confidentiality
- Identify audience needs
- Information needs
- Seek referral
- Addressing a meeting
- Complaints
- Communication barriers
- Suspicious inquiries
- Organisation standards and procedures
- The definition process
- The identification process
- Documenting potential issues and problems
- Prepare positions and supporting arguments
- Prepare for a negative customer response
- Areas of common ground
- Consulting with affected parties
- Solutions
- Legal requirements for consultation
- Document negotiation outcomes
- Schedule routine meetings
- Legal and ethical requirements of meetings
- Distribute meeting materials
- Conducting meetings
- Contribute to discussions
- Seek consensus on meeting objectives
- Summarise and distribute outcomes
- Identify forums
- Seating arrangements
- Tone structure and style of communication
- Communicating with others
- Non-verbal communication
- Cross-cultural communication
- Provide opportunity for questions
- Evaluate presentation
- Identify areas for improvement
- Constructive feedback
Study Hours
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Corporate Strategy and Leadership Roles
- Senior Leadership Roles
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