Unlock your leadership potential with the Certificate of Leadership, designed to enhance your communication skills and change management expertise.
In the Certificate of Leadership, you will learn to master effective communication strategies, persuasive influence, and the nuances of cross-cultural interactions. You will discover how to embrace workforce diversity, foster an inclusive environment, and drive innovation through strategic engagement. You will also learn how to navigate organisational change confidently, applying proven models and risk assessment techniques.
Upon completion of this course, you will gain a deep understanding of leadership principles and transform your leadership capabilities to drive your organisation toward success.
Course Structure
Unit 1 - Communicate Effectively as a Leader
- Communication
- Purpose
- Context
- Audience
- Planning
- Outcomes
- Communication methods
- Verbal and non-verbal communication
- Written communication
- Communication barriers
- Mindset
- Prejudice
- Content
- Media and formats
- Effective leadership communication
- Respectful and positive approaches
- Two-way communication
- Listening techniques
- Documenting communication
- Communication processes and feedback
- Problem-solving
- Privacy and legislation
- Listening techniques
Unit 2 - Communicate with Influence
- Presenting materials
- Confirming permission
- Confidentiality
- Identify audience needs
- Information needs
- Seek referral
- Addressing a meeting
- Complaints
- Communication barriers
- Suspicious inquiries
- Organisation standards and procedures
- The definition process
- The identification process
- Documenting potential issues and problems
- Prepare positions and supporting arguments
- Prepare for a negative customer response
- Areas of common ground
- Consulting with affected parties
- Solutions
- Legal requirements for consultation
- Document negotiation outcomes
- Schedule routine meetings
- Legal and ethical requirements of meetings
- Distribute meeting materials
- Conducting meetings
- Contribute to discussions
- Seek consensus on meeting objectives
- Summarise and distribute outcomes
- Identify forums
- Seating arrangements
- Tone structure and style of communication
- Communicating with others
- Non-verbal communication
- Cross-cultural communication
- Provide opportunity for questions
- Evaluate presentation
- Identify areas for improvement
- Constructive feedback
Unit 3 - Lead the Development of Diverse Workforces
- Benefits of workforce diversity
- Conduct skills analyses
- Qualify and quantify the source of workforce diversity
- Legislation and organisational policies and procedures
- Opportunities and barriers to inclusive engagement
- Develop work plans to accommodate diversity
- Content, development and inclusivity
- Contributions from diverse workforce members
- Incorporate and maximising diversity
- Communication processes and behaviours
- Identify biases and assumptions
- Personal values and beliefs
- Social and cultural perspectives
- Cultural safety and training
- Workplace support
- Accessing diversity services
Unit 4 - Lead and Manage Organisational Change
- Change management
- Goals and objectives
- Change
- Forecasting
- The input/output procedure
- Budgets
- Forecasting techniques
- Risk assessment and management
- Individual risk
- Change management strategies
- Responsibilities
- Ideas
- Sponsors
- Orchestrators
- Change agents
- Leaders
- Planning change
- Managing change
- Change models
- Lewin
- Beer
- Nadler and Tushman
- Bandura
- Kubler-Ross
- Change management strategies
- Education – effective communication plan
- Effective change strategies
- Innovation
- Introducing change
- Assess and evaluate proposed changes
- Change leading to improvement
- Change situations
- Costs and benefits
- Project plans – for managing change
- Restructuring to support change
- Communication plans
Unit 5 - Provide Leadership Across the Organisation
- Leadership
- Vision and mission
- Matching values
- Obligations and integrity
- Trust-based relationships
- Organisation-based requirements
- Incident management
- Motivation
- Maslow’s Hierarchy
- Motivating others
- Building relationships
- Flexibility
- Community image
- Leader involvement
- Tripe Bottom Line (TBL)
- TBL Objectives
- Trust and Influence
- Communication
- Decision-making
- Assessing risks
- Problem-solving models
- Systems approach
- Data analysis
- Decision-making styles
- Change management
- Communicating decisions
- Managing teams
- Influence and motivation
- Delegation
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- All Careers
- Professionals
- Business Owners
- Managers
- Supervisors
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