Success in account management goes beyond ‘closing the deal.’ It’s about developing lasting client relationships, empowering business growth, and creating shared success. Whether you’re an account manager, sales professional, or business leader, this course provides the knowledge and skills to build lasting business success.
The Certificate of Account Management is a professional development course that provides the communication skills, problem-solving mindset, and strategic thinking required to achieve strategic account management.
In this account management course, you will learn to develop strategic account plans, strengthen client engagement, and maximise value for clients. You will gain the tools to manage high-value accounts with confidence and impact through practical strategies, data-driven decision-making, and advanced negotiation techniques.
You will learn about customer needs analysis, performance monitoring, influence and persuasion, and leveraging customer feedback. You will also explore customising solutions based on client insights, anticipating challenges, and applying consultative sales techniques to deepen customer relationships.
On completion of this course, you will feel confident in handling strategic account management to advance your career in this dynamic industry.
Course Structure
Certificate of Account Management
Unit 1: Foundations of Account Management
- Strategic account management for business success
- Transactional and strategic account management
- The customer lifecycle
- The psychology of client relationships
- Trust building
- Ethical considerations in account management
Unit 2: Account Management Planning
- Defining your account management objectives
- Segmentation of key accounts
- Prioritising high-value customers
- Personalised engagement strategies for different client types
- Creating a structured account management plan
- Risk assessment
- Contingency planning for key accounts
Unit 3: Advanced Communication Strategies
- Effective communication styles for different clients
- Active listening and client relationship management
- Handling difficult conversations
- Managing client expectations
- Developing persuasive messaging and client engagement
- Storytelling techniques to enhance value proposition
Unit 4: Customer Needs Analysis and Engagement
- Techniques for uncovering hidden customer needs
- Identifying and responding to changing client priorities
- Using consultative sales techniques to deepen engagement
- Customer journey mapping for account growth
Unit 5: Performance and Key Account Metrics
- Understanding key performance indicators (KPIs)
- Customer feedback and satisfaction surveys
- Identifying early warning signs of client disengagement
- Implementing data-driven strategies for customer retention
- Continuous improvement through performance reviews and adjustments
Unit 6: Influence, Persuasion, and Negotiation
- Principles of persuasion (Cialdini’s influence strategies)
- Using social proof and authority to strengthen credibility
- Psychological triggers and client decision-making
- Negotiation techniques to create win-win outcomes
- Contract renewals
- Managing objections and overcoming resistance
Unit 7: Data-Driven Decision-Making
- Collecting and analysing customer data for lead generation
- Using CRM systems to track and manage accounts effectively
- Interpreting sales and customer engagement data for actionable insights
- Customising solutions based on data-driven decision-making
Unit 8: Leveraging Customer Feedback
- Customer insights and product/service improvements
- Structured client feedback loops
- Customer feedback and strategic business development
- Customer advocacy programs to enhance brand loyalty
Unit 9: The Value Exchange Process
- Understanding the concept of value exchange
- Identifying and communicating unique value propositions
- Long-term account partnerships
- Strategies for reinforcing perceived value
- Measuring and demonstrating return on investment (ROI)
Unit 10: Resilience and Account Management
- Managing rejection
- Handling setbacks
- Overcoming objections without damaging client relationships
- Staying motivated
- Maintaining consistency in account management
- Developing a problem-solving mindset
- Creating a long-term career path in strategic account management
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional development for:
- Strategic Account Manager
- Key Account Manager
- Sales Manager
- Business Development Manager
- Client Relationship Manager
- Account Executive
- Sales Executive
- Sales Manager
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