Success in the hotel, resort and hospitality management sector requires many different skills. This course is ideal for anyone intending to gain employment in the hospitality industry, for those seeking advancement or for people starting a business.
The Certificate of Hotel Management is an online professional development program that will teach you about resort and hotel operations and effective management policies.
In this hotel management course, you will learn about management structures and workplace organisation, including how to establish a professional team to ensure professional quality delivery of services.
You will also gain an understanding of the complexity of hotel management, from maintaining system control within a hotel to issues relating to front desk operations, and facilities, activities and food service management.
On completion of this course, you will have gained the foundation knowledge required to pursue a career in the hotel and resort management sector.
Course Structure
Unit - Hotel Management
Unit 1 – Introduction: Scope and Nature of Hotel Management
- The hotel industry
- The scope of the industry
- Hotel and catering industry
- Hotel management
- Planning
- Policies
Unit 2 – Organisation of the Hotel Workplace
- Organisation
- The nature and purpose of organisation
- The mechanistic view of organisation
- The human relations view of organisation
- The systems approach to organisation
- Organisation structure
- The informal structure
- Hotel organisation
Unit 3 – Staff Management in Hotels
- Work charts
- Communication and coordination
- Staff management
- Monitoring workloads
- Work procedures
- Authority/chain of command
- Career structures
Unit 4 – Control Systems
- Sources and storage of information
- Creating and maintaining information
- Creating and maintaining control systems
- Types of control
- Production control
- Quality control
- Sales control
- Labour utilisation control
- Materials control
- Maintenance control
- Financial control
- Setting standards
- Corrective action
Unit 5 – Front Desk Management (Reception)
- The functions of the front office
- Customer service
- Dealing with grievances & complaints
- Understanding communication
- Conversation development
- Using the telephone
- Business letters
- Promotions and customer relations
- Client interpersonal skills
- Self esteem and reinforcement, etc.
Unit 6 – Servicing Rooms and General Cleaning
- Service equipment
- Direct purchase of hire of equipment
- Linen: purchase or hire
- Choice of fabrics
- Structure and properties of fibres
- Linen room organisation
Unit 7 – Building and Facility Maintenance
- Daily, periodic and planned preventative maintenance
- Frequent maintenance problems
- Safety
- Furniture, and fittings
- Managing maintenance
- Building maintenance
- Toilets and locker rooms.
Unit 8 – Activities Management
- Tour desk
- Gymnasium,
- Events (eg. Weddings, balls etc)
- In house services,
- Recreation facilities
- Guest information services
- Swimming pools
- Spa & sauna facilities
- Activities management, tourism
Unit 9 – Food Service
- Types of food service (eg. room service, bar, restaurant, coffee shop etc)
- Kitchen design & equipment
- Service facilities
- Food service management
- Food purchasing
- Dealing with complaints
Study Hours
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Studying with Australian Online Courses provided a highly positive and enriching educational experience. The well-structured online platform provided a very straightforward approach which allowed me to easily follow through with this course in my field of study. Highly recommended 5*
Daniel | Victoria, Malta | Certificate of Hotel Management
I thoroughly enjoyed this course and look forward to working in this industry.
Belinda | Dudley, NSW | Certificate of Hotel Management
Great system for learning and very easy to understand. Support is available when needed and response time is excellent. Course learning objectives and questions are great and cover the vast majority of information required for learning. Very simple and straight to the point. Great course, had a great time with the learning process. Tips are provided that allowed me to seek the information I needed myself.
L.Howden, Preston, VIC | Certificate of Hotel Management
The course content gave me a great overview of the hotel management industry and was easy to complete.
K. Pack, Cornubia, QLD | Certificate of Hotel Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
- Hotel Manager
- Assistant Manager
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