Do you have a desire to work in a helping profession? Would you like to start a career in one of the most in-demand and secure industries? Yes? Then this is the course for you.
The Certificate of Health Care is an online professional development program that will provide you with the skills and knowledge required to work effectively in the dynamic health care environment with clients, staff, visitors and suppliers.
In this online course you will learn how to communicate with a range of internal and external clients in a medical environment; and to use appropriate advanced medical terminology. You will also learn effective communication skills to support the delivery of client care services within the health industry. In addition, this course will also impart the necessary knowledge of anatomy and physiology required to recognise physical health status and to identify the functioning of the human body in the context of health care work.
This online course will also teach the skills and knowledge required to provide first aid response; life support; and the management of casualty(s), the incident and other first aiders, until the arrival of medical or other assistance. These skills and knowledge may be applied in a range of situations, including community and workplace settings.
Course Structure
Unit 1 - Interpret and apply medical terminology appropriately
- Work instructions
- Strategies for tackling new words
- Using a medical dictionary or medical terminology spell check
- Guidelines for correct pronunciation
- Building block of medical words
- Word construction
- Eponyms
- Special words and phrases
- Medical investigations and procedures
- Medical equipment and instruments
- Medications
- Medical specialties and medication practitioners
- Hospital departments/sections
- Standard checklists
- Interpret abbreviations
- Metric system
- Policies and procedures
- Standard operating procedures (SOP)
- Clarification of terminology
- Using medical terminology correctly
- Ordering and receiving goods
- Quotes and invoices
- Types of surgery
- Surgery and surgical processes
- Written communication
- Completing forms and documentation
- Drug names
- Written references to surgical procedures
- List of major specialised areas of medicine
- List of major systems of the human body
Unit 2 - Provide first aid
- Duty of care
- Health and safety
- Hazards
- Assess casualty
- First aid response
- Assessing a baby or toddler
- Heart attack
- Injuries and illness
- Head injuries
- Emergency response services
- First aid procedures
- Cardiopulmonary resuscitation (CPR)
- DRSABCD action plan
- Training and current qualifications
- First aid management
- Stress, fear and shock
- Obtaining consent
- Right to refuse
- Spine management
- Automated external defibrillators (AED)
- Auto-injector
- Puffers / inhalers
- Masks and first aid kits
- First aid equipment
- Airway obstruction
- Bleeding
- Burns
- Angina and heart attack
- Crash injuries
- Soft tissue injuries
- Eye, head and spinal injuries
- Fractures
- Diabetes
- Hyperglycemia
- Epilepsy
- Poisoning
- Hyperventilation
- Confidentiality of records
- Disclosure
- Incident evaluation
- Psychological impacts
- Debriefing after critical incidents
- Feedback
Unit 3 - Communicate and work in health or community services
- Effective communication
- Non-verbal communication
- Body language
- Characteristics of respect
- Motivational interviewing (MI)
- Clear communication
- Summarise conversation
- Responding to requests
- Active listening
- Exchanging information
- Cultural and diverse clients
- Service delivery
- Clarify timeframes
- Clarify lines of communication
- Conflict resolution
- Law and ethics
- Administration processes
- Workplace documents
- Continuous improvement
- Skills development
Unit 4 - Recognise healthy body systems
- The human body
- Anatomical divisions
- Health terminology
- Major body systems
- Relationships between body systems
- The healthy eating pyramid
- Holistic health
- Leisure and recreation
- Hygiene and cleanliness
- Food hygiene
- Alcohol and drugs
- Immunisation
- Psychological wellness
- Stress
- Rest / sleep
- Inter-relationships
- Healthy functioning of the body
- A healthy body
- Anatomy
- The human brain
- Health issues
- Health and aging
Unit 5 - Confirm physical health status
- Physical health status
- Obtain accurate information
- Observation and testing
- Identify and address
- Culture
- Aboriginal and Torres Strait Islanders
- Interpret information
- Major body systems
- Identify potential health problems
- Impacting factors on condition
- Check client health status
- Delivery of health intervention
- Check major body systems
- Disorders and diseases
- Treatment / care programs
- Variations from normal health status
- Observations, signs and symptoms
- Questioning / historical data
- Examination checklist
- Methods and protocols for testing
- Other tests / testing procedures
- Mental illness
- Risk factors
- High risk needs
Unit 6 - Follow safe work practices for direct client care
- Safe work practices and procedures
- Standard codes of practice
- Accidents and emergencies
- Reporting hazards / potential hazards
- Behaviours of concern
- Risk reduction strategies
- Workplace violence audit
- Workplace policies and procedures
- Hierarchy of control
- Records management
- Manual handling / lifting
- Multiple causation of accidents and illness
- Safe work practices for infection control
- Protective equipment
- WHS legislation
- Duty of care
- Workplace policies and procedures
- Stress management
- Ergonomics and risk assessment
- Workplace debriefing
Unit 7 - Communicate in complex situations to support health care
- Establish and build rapport
- Behaviours that compromise rapport
- Respect for confidentiality
- Health care records
- Conveying care procedures
- Respecting authority personnel
- Patient understanding of information
- Verbal communication
- Urgency of situation
- Communication techniques
- Meeting a patient’s
- Special needs
- Individual differences
- Cultural groups
- Facial expressions
- Listening techniques
- Confirm situation needs
- Communication barriers
- Discretion and confidentiality
- Respect
- Complex or difficult situations
- Difficult people
- Positive conflict
- Defusing a situation
- Key negotiation behaviours
- Conflict resolution model
- Communication difficulties
- Communication codes and equipment
- Medical abbreviations
- Conveying complex information
- Level of authority
- Complete all documentation
- Personal presentation
- Good hygiene practices
Study Hours
Estimated duration 100 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I had a great experience. Study materials were easy to follow
J. Lourdesamy, Rosanna, VIC | Certificate of Health Care
Overall, Australian online courses were a very positive experience and made the topics interesting. The staff were all helpful and readily available when assistance was needed and promptly replied
L. Ramke, Mondure,QLD | Certificate of Health Care
I am interested in all aspects of health and healthcare and found the course covered many important aspects of the healthcare industry. I learned much about the many facets of the healthcare system and feel that what I have learned may assist me to work in the healthcare field in the future.
C. Vakintis, Airport West, Victoria | Certificate of Health Care
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Health Care Assistant
- Workplace Health and Safety Officer
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