If you’d like to work in an administrative role for the education sector, this comprehensive program is an ideal professional development course for you.
The Certificate of Office and School Administration is an online professional development program that will provide you with the skills and knowledge required to organise and manage school administrative tasks.
In this online school administration course, you will learn how to comply with school policy and procedures and meet organisational and legislative obligations. You will also learn to successfully manage personal and work priorities, design and produce business documents and use business software applications in an education environment.
On completion of this course, you will have gained the competencies required to work effectively in an office and school administrative role.
Course Structure
Unit 1 - Work Effectively in an Education Team
- Relevant education team goals
- Team purpose
- Teamwork success
- High performing teams
- Roles and responsibilities
- Teaching / professional staff
- Child Care workers
- Junior and primary classroom teachers
- Secondary teachers
- Specialist teachers
- Determining work requirements
- Goals and objectives of the team
- Job and person specification
- Displaying a positive attitude
- Offering solutions to problems
- Using initiative and taking responsibility
- Time constraints
- Resources
- Policies and code of conduct
- Individual personalities and work styles
- Myers-Briggs model (type indicator)
- The Big 5 personality assessment model
- Personality types and effective teams
- Access to wider professional / employment networks
- Sharing relevant information and ideas
- Barriers to sharing ideas and knowledge
- Ways to share information
- Relevance and accuracy of information
- Sensitivity and confidentiality
- Collaborative approaches
- Specialist advice
- Record keeping for child care centres and schools
- Administration and curriculum records
- Linguistic and cultural differences
- Communication in a culturally diverse environment
- Sources and characteristics of conflict
- Non-threatening conflict
- Being assertive
- Responding to resistance
Unit 2 - Comply with School Administration Requirements
- Accessing and selecting forms
- Examples of forms used in schools
- Completing forms correctly
- Check completed forms
- Using templates from software
- Creating a new document
- Using wizards and templates from Microsoft Office applications
- Using Excel
- File storage (Folders)
- File extensions
- Creating folders and subfolders
- Saving and renaming files
- Drop and drag techniques
- File explorer
- USB devices
- Paper-based filing systems
- Data quality and security
- Child protection legislation
- Maintain security and report breaches
- Handle enquiries promptly
- Listening skills
- Active and passive listening
- Body language and paralanguage
- Good communications skills checklist
- Aboriginal / Torres Strait Islander education workers
- Refer enquiries
- Guidance counsellors
- Special education teachers
- Teacher’ aides/education aides/school services officers
- Record and distribute messages in order of priority
- Equipment and technology
- Ergonomics
- Computer workstations
- Telephone operations and headsets
- Telephone techniques
- Email techniques
- Presenting written information
- Style format and accuracy
- Planning and drafting
- Computer generated documents
- Letter layout
- Editing and proofreading
- Completing documents within timeframes
- Setting realistic timeframes
- Using available technology
- Hardware and software
- Creating electronic presentations
- Using the internet – research
Unit 3 - Organise Personal Work Priorities
- Develop work goals and Key performance indicators (KPI’s)
- Organisational objectives
- Team goals
- Personal work goals
- KPI’s
- Time management
- Prioritising tasks
- Urgency – urgent/non urgent tasks
- Minimising constraints
- Providing training for workers
- Developing a work plan
- Risk assessment and contingencies
- Performance issues
- Work standards
- Work variations – not providing quality of service
- Seeking feedback
- Performance reviews
- Signs and symptoms of stress
- Needing extra support
- Identifying skills gaps
- Personal and professional development needs
- What skills do you need to improve?
- Accessing learning support
- Recording achievements
- Incorporate feedback into learning plans
- Organisational policies and procedures
- Signs of workplace stress
Unit 4 - Design and Produce Business Documents
- Technology and software requirements
- Business suites
- Word processing
- Desktop publishing
- Spreadsheets
- Software applications – what is it to be used for?
- Software suitable for specific tasks
- Layout and style
- Document design principles
- Format and style
- Identifying, opening and creating files
- Opening a Microsoft Office program
- Creating files
- Designing a document
- Templates
- Styles and working with themes
- Organisational requirements
- Editing
- Checking documents meet task requirements
- Enhancements to formatting
- Creating a mail merge
- Storing and saving documents appropriately
- Difficulties with document design and production
- Help functions
- Proofreading (spelling, grammar and punctuation)
- Changes
- Saving and naming documents
- Document presentation
- Printing and PDF file format
Unit 5 - Use business software applications
- Purpose, audience, format and presentation
- Technology and software
- Functions of technology
- Ergonomic requirements
- Organisational requirements
- Input devices
- Enter information correctly
- Formatting documents
- Help functions
- Review and edit final information
- Editing and proofreading
- Spelling and grammar
- Name and store a document
- Work health and safety requirements
- WHS business and employee requirements
- State and Territory requirements
Unit 6 - Organise Schedules
- Establish schedule requirements
- Organisational requirements for staff planning tools
- Planning tools
- Appointment types
- Items to diarise
- Features of scheduling systems
- Daily tasks
- Appointment schedules consultatively
- Recurring appointments and deadlines
- Scheduling new appointments according to timelines
- Negotiating arrangements to appointments
- Record and manage appointments and schedules
- Seek feedback on schedules
- Effectiveness of schedules
- Identify improvements
- Regular meetings
Study Hours
Estimated duration 90 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Information was easily accessible, questions were not overly difficult. Marking time was satisfactory. Overall pleasant experience.
K.Greenough, Doreen, Victoria | Certificate of Education Support – School Administration
Overall it was a good experience studying with Australian Online Courses. The flexibility to study at your own pace worked well around my work commitments.
B. Veljanovska, Bankstown NSW | Certificate of Education Support: School Administration
I have thoroughly enjoyed my study with Australian online courses. The Education administration support course was very informative. The assessments were comprehensive and easy to understand. I am excited to start my new career in Education administration and believe that this course was well suited to helping me achieve my goals.
L. Jackson, Ferntree Gully, VIC | Certificate of Education Support – School Administration
Super easy to navigate and I personally enjoyed that you could take your time and really think about your answers.
S. Walton, Langwarrin, VIC | Certificate of Education Support – School Administration
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Administration Officer
- School Administration Assistant
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