If you are interested in managing the day-to-day administrative operations on behalf of dentists and dental specialists, this online professional development course is the ideal program for you.
The Certificate of Dental Reception and Office Administration will provide you with the skills and knowledge required to perform a diverse range of administration and reception duties, including providing advice to clients, processing referrals and medical accounts for a range of patients.
In this online dental reception course, you will also learn how to schedule appointments, file medical records, manage medical billing as well as learn how to communicate with clients and use appropriate medical terminology.
On completion of this dental office administration course you will have acquired the knowledge and skills to work effectively in an administrative role in a dental practice.
Course Structure
Unit 1 - Assist with administration in dental practice
- Communicate effectively
- Greeting clients
- Cultural differences
- Escorting the client
- Acknowledging anxiety
- Paediatric dentistry
- Listening skills
- Provide accurate information
- Feedback
- Personal presentation
- Confidentiality
- Ethical service
- Referrals
- Policies and procedures
- Consent forms
- Allocate appointments
- Financial transactions
- Calculate correct fees
- Record business transactions
- Eftpos
- HICAPS
- Handle cash transactions
- Overdue accounts
- Maintain clients records
- Assist with client recalls
Unit 2 - Manage patient record-keeping system
- Patient record-keeping systems
- Policies and procedures
- Legislative requirements
- Record keeping processes
- Communication to personnel
- System operations
- Roles and responsibilities
- Job descriptions
- Induction training
- Operation of patient records system
- Maintain patient records
- Medical coding
- Staff training
- System efficiency
- Integrity of patient records
- Security of patient records
- Confidentiality of patient records
- Transferring records authorisation
- Archiving records
- Improve patient records system
- Monitor and review
- Identify improvements
- Implement approved recommendations
- Deliver staff training
Unit 3 - Prepare and process medical accounts
- Identify patient fee schedule
- Advising patients of fee schedule
- Medical benefits scheme (MBS)
- Australian Medical Association (AMA)
- MBS and AMA item numbers
- Entitlements and rebates
- Medicare benefits
- Medicare card
- Medicare forms
- Medicare rebates and safety net
- Bulk billing
- Reciprocal health care agreements
- Service not covered by medicare
- Other entitlement programs
- Legislation
- Communication skills
- Schedule appointments
- Health and safety legislation
- Procedures and policies
- Scheduling appointments
- Check referrals to ensure validity
- Follow correct procedures
- Referral procedures and validity
- Filing referral letters
- Billing policies and procedures
- Patient information and confidentiality
- Issuing and payment of accounts
- Bulk Billing
- Private accounts
- Medicare rebate
- Electronically generated accounts
- Account and billing documentation
- Department of Veterans affairs (DVA)
- DVA manual and electronic claiming
- Workers compensation
- Motor vehicle accident claims (CTP)
- Process accounts
- Receive and document payments
- Issuing receipts
- Cash payments
- Receipting methods
- Combined account / receipt
- Reconciling medicare payments
- Discrepancies on accounts
- Storing financial records
Unit 4 - Medical terminology
- Work instructions
- Strategies for tackling new words
- Using a medical dictionary or medical terminology spell check
- Guidelines for correct pronunciation
- Building block of medical words
- Word construction
- Eponyms
- Special words and phrases
- Medical investigations and procedures
- Medical equipment and instruments
- Medications
- Medical specialties and medication practitioners
- Hospital departments/sections
- Standard checklists
- Interpret abbreviations
- Metric system
- Policies and procedures
- Standard operating procedures (SOP)
- Clarification of terminology
- Using medical terminology correctly
- Ordering and receiving goods
- Quotes and invoices
- Types of surgery
- Surgery and surgical processes
- Written communication
- Completing forms and documentation
- Drug names
- Written references to surgical procedures
- List of major specialised areas of medicine
- List of major systems of the human body
Unit 5 - Maintain patient records
- Patient records
- Privacy legislation
- Maintenance responsibilities
- Roles and responsibilities
- Induction and training
- Policies and procedures
- Performance reviews
- Patient record-keeping
- Accessing documented procedures
- Access patient records
- Facilitate patient visit
- Confirm /Check patient details
- Create new patient records
- Health and safety legislation
- Communication details
- Filing systems
- Colour coding
- Chronological filing
- Maintain records
- Checks on patient files
- Archiving patient files
- Disposal schedule
- Transfer patient files
- Monitor and review role
- Identify improvements
- Continuous improvement cycle
Study Hours
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Testimonials
Click to See What Our Students Say
I appreciated the support from the tutor team which made the learning experience very easy in case I needed assistance.
Daniela | Hillside, VIC | Certificate of Dental Reception and Office Administration
I had a very good experience overall. I was going through anxiety when I started the course but the time frame and freedom that I had to finish this course was great. There was no pressure at all and that’s exactly what I needed.
R. Appapoulay, Strathtulloh Melton South, VIC | Certificate of Dental Reception and Office Administration
Great communication from the tutors and help guide you along the way if there were any difficulties.
Bronwyn | Hampstead Gardens, SA | Certificate of Dental Reception and Office Administration
Easy to access and great tutor , would definitely do a course again through them.
Brianna | Sydenham, VIC | Certificate of Dental Reception and Office Administration
My experience studying with Australian Online Courses was positive—flexible, easy to navigate, and the course content was clear and relevant. It fit well with my schedule and helped me build useful skills.
Zahraa | Bannockburn, QLD | Certificate of Dental Reception and Office Administration
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Dental Office Receptionist
- Dental Office Administration Officer
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