Whether you want to help people achieve lifelong goals, guide teams to success, or promote a positive workplace culture, this course boosts your credibility as a coach or mentor. It’s perfect for HR professionals, managers, educators, and emerging leaders dedicated to their personal and professional growth.
Introduction to Coaching and Mentoring is a psychology-based professional development course designed to help you guide, support, and empower others.
In this online coaching course, you’ll explore ethical boundaries, complex workplace challenges, and key psychological principles like emotional intelligence and growth mindset. You’ll learn about unconscious bias and brain-based techniques to enhance learning, performance, and personal development.
You’ll also develop essential interpersonal skills, including active listening, powerful questioning, and giving constructive feedback. You will explore coaching models such as GROW, CLEAR, and Solution-Focused Coaching and strategies for building trust, setting SMART goals, and working with diverse communication styles.
On completion of this course, you will have a comprehensive understanding of the theories and practices of coaching and mentoring to advance your personal and professional goals.
Course Structure
Coaching and Mentoring
Unit 1 – Foundations of Coaching and Mentoring
- Coaching and mentoring
- The role of a Coach vs Mentor
- Personal, team and organisational benefits
- Ethical considerations
- Professional boundaries
- Managing ethical dilemmas
- Handling toxic workplaces
- Referrals and external support
Unit 2 – The Psychology of Coaching and Mentoring
- Growth mindset
- Self-efficacy in coaching
- Motivation theories
- The role of emotional intelligence
- Cognitive-behavioural strategies
- Understanding unconscious bias
- Inclusive coaching environments
- Managing cognitive distortions
- Neuroscience and coaching
- How the brain processes feedback
- Neuroplasticity and growth
- Brain-based coaching techniques
Unit 3 – Building Effective Coaching and Mentoring Relationships
- Establishing trust and rapport
- Active listening techniques
- Powerful questioning techniques
- Setting clear goals and expectations
- Managing different personalities
- Managing different communication styles
- Coaching techniques for diverse workplaces
- Understanding cultural differences
Unit 4 – Coaching and Mentoring Models and Frameworks
- The GROW Model
- The CLEAR Model
- Solution-Focused Coaching
- Strengths-Based Coaching
Unit 5 – Workplace Communication Strategies
- Giving and receiving constructive feedback
- Handling difficult conversations
- Encouraging reflective practice
- Managing resistance to change
Unit 6 – Coaching and Mentoring for Teams
- Fostering a coaching culture
- Developing leadership through mentoring
- Team coaching strategies
- Addressing workplace challenges
- Workplace stress and burnout
- Emotional regulation and resilience
- Managing change and uncertainty
- Coaching employees through disputes
- Mediating difficult conversations
- Coaching through organisational changes or crises
- Supporting employees through redundancies and restructures
- Psychological tools for resilience
Unit 7 – Goal Setting and Performance
- Setting SMART goals
- Accountability and self-direction
- Managing progress and overcoming obstacles
- Identifying strengths and career paths
- Supporting transitions, promotions and role changes
- Coaching for job satisfaction and work-life balance
- High-performance coaching
- Personalised development plans
Unit 8 – Becoming a Successful Coach or Mentor
- Self-reflection and continuous professional development
- Overcoming coaching challenges
- Measuring coaching and mentoring effectiveness
- Creating long-term impact
- Personal branding for coaches and mentors
- Building credibility as a coach or mentor
Study Hours
Estimated duration 40 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD | Certificate of Coaching and Mentoring
I enjoyed learning this way, and look forward to doing another course in the future.
M. Sikora, Redfern NSW | Certificate of Coaching and Mentoring
The content was very easy to read, up to date and accessible. I found it very easy to navigate the system compared to other online learning platforms. I will study with Australian Online courses again in the future because of this.
L. Lyons, Glenfield Park, NSW | Certificate of Coaching and Mentoring
Course material easily accessible and hardcopy sent very quickly. Enjoyed this course immensely and material is certainly helpful for both myself and my trainees.
S. Nazaretian, Carnegie, VIC | Introduction to Coaching and Mentoring
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Relationship Manager – Coaching and Mentoring
- Human Resource Advisor
- Life Coach
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