Are you ready to launch your career as practice manager? Whether you currently work in a medical setting or want to change careers, this online professional development course will give you the confidence to pursue a career in medical administration.
The Certificate of Medical Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration and practice management in a medical setting.
You will learn to carry out routine tasks and communicate with a range of internal and external clients in a medical environment; and to use appropriate advanced medical terminology. You will also learn how to provide advice to patients regarding fee structures and process referrals, and to prepare and process medical accounts for a range of patients.
This business administration medical course also explores how to manage and maintain patient records within an existing medical records management system and to manage appointments and diaries for personnel within an organisation.
On completion of this course, you will feel confident to organise and maintain the business aspects of a professional medical practice.
Course Structure
Unit 1 - Manage health billing and accounting system
- Integrate billing systems
- Codes of practice, conduct and ethics
- Privacy, confidentiality and disclosure
- Records management
- Medicare cards, forms and safety net
- Reciprocal health care agreements
- Entitlement programs and concessions
- Insurance
- Bulk billing and payments
- Services not covered by Medicare
- Communication skills
- Cash flow budgets
- Meet viability and cash flow needs
- Patient information
- Issuing accounts and private accounts
- Ineligible Medicare rebates
- DVA manual claiming and electronic claiming
- Motor vehicle accident claims
- Billing documentation
- Electronically generated accounts
- Planning procedures for billing and payments systems
- Staff training and support
- Strategies to reduce client debt load
- Debt tolerance
- Tracking unpaid accounts
- Collecting outstanding amounts
- Debt collection role
- Debt payment terms and procedures
- Letter of demand
- Debt recovery and initiating legal action
- Adjusting debt recovery policy and practices
- Financial management practices
- Reconciling Medicare payment with claims
- Record keeping requirements
- Report distribution
- Profit and loss statements
Unit 2 - Medical terminology
- Work instructions
- Strategies for tackling new words
- Using a medical dictionary or medical terminology spell check
- Guidelines for correct pronunciation
- Building block of medical words
- Word construction
- Eponyms
- Special words and phrases
- Medical investigations and procedures
- Medical equipment and instruments
- Medications
- Medical specialties and medication practitioners
- Hospital departments/sections
- Standard checklists
- Interpret abbreviations
- Metric system
- Policies and procedures
- Standard operating procedures (SOP)
- Clarification of terminology
- Using medical terminology correctly
- Ordering and receiving goods
- Quotes and invoices
- Types of surgery
- Surgery and surgical processes
- Written communication
- Completing forms and documentation
- Drug names
- Written references to surgical procedures
- List of major specialised areas of medicine
- List of major systems of the human body
Unit 3 - Maintain patient records
- Responsibility for patient record
- Privacy legislation
- Record maintenance responsibilities
- Roles and responsibilities
- Induction and training
- Policies and procedures
- Performance reviews
- Procedures for patient record-keeping
- Accessing documented procedures
- Unclear procedures
- Access patient records
- Facilitate patient visit
- Confirm /Check patient details
- Create new patient records
- Health and safety legislation
- Communication details
- Check records following patient visit
- Store patient records
- Filing systems
- Colour coding
- Chronological filing
- Maintain records
- Checks on patient files
- File movement register
- Archiving patient files
- Disposal schedule
- Archiving digital records
- Transfer patient files
- Monitor and review role
- Review own role
- Identify improvements
- Continuous improvement cycle
Unit 4 - Apply the principles of confidentiality, privacy and security within the medical environment
- Accepted codes of conduct
- Work approved by health practitioner
- Legislation
- Policies and procedures
- Medical terminology
- Complete tasks in a timely manner
- Clarify unclear procedures
- Treat patients and colleagues with respect
- Act with honest and integrity
- Conflict of interests
- Communication discretion
- Privacy legislation
- Australian privacy principles (APPs)
- Preparing patient records
- Dealing with family/ friends
- Power of attorney
- Report infectious diseases
- Security procedures
- Secure patient records
- Record formats
- Storage and security
- Drugs and equipment storage
- Health and safety
Unit 5 - Manage patient record-keeping system
- Patient record-keeping systems
- Policies and procedures
- Legislative requirements
- Record keeping processes
- Communication to personnel
- System operations
- Roles and responsibilities
- Job descriptions
- Induction training
- Operation of patient records system
- Maintain patient records
- Medical coding
- Staff training
- System efficiency
- Integrity of patient records
- Security of patient records
- Confidentiality of patient records
- Transferring records authorisation
- Archiving records
- Improve patient records system
- Monitor and review
- Identify improvements
- Implement approved recommendations
- Deliver staff training
Unit 6 - Prepare and process medical accounts
- Identify patient fee schedule
- Advising patients of fee schedule
- Medical benefits scheme (MBS)
- Australian Medical Association (AMA)
- MBS and AMA item numbers
- Entitlements and rebates
- Medicare benefits
- Medicare card
- Medicare forms
- Medicare rebates and safety net
- Bulk billing
- Reciprocal health care agreements
- Service not covered by Medicare
- Other entitlement programs
- Legislation
- Communication skills
- Schedule medical appointments
- Health and safety legislation
- Procedures and policies
- Scheduling appointments
- Check referrals to ensure validity
- Follow correct procedures
- Referral procedures and validity
- Filing referral letters
- Billing policies and procedures
- Patient information and confidentiality
- Issuing and payment of accounts
- Bulk Billing
- Private accounts
- Eligible for medicare rebate
- Electronically generated accounts
- Account and billing documentation
- Department of Veterans affairs (DVA)
- DVA manual and electronic claiming
- Workers compensation
- Motor vehicle accident claims (CTP)
- Process accounts
- Receive and document payments
- Issuing receipts
- Cash payments
- Receipting methods
- Combined account / receipt
- Reconciling medicare payments
- Overdue / unpaid accounts
- Storing financial records
Unit 7 - Assist in controlling stocks and supplies
- Determine own role in stock control processes
- Ensure stock levels are correctly maintained
- Duty and standards
- Stock control responsibilities in a medical practice
- Roles and responsibilities
- Stock control policies and procedures
- Ambiguous procedures
- Assist in maintaining stock levels
- Monitor stock levels
- Effective stock control systems
- Ordering stock (EOQ)
- Avoiding short falls
- Stock rotation
- Stock piling
- Waste management
- Checking and completing orders
- Store stock
- Unpacking and checking stock
- Damaged or missing stock
- Storing stock
- Specialised storage
- Assist in stocktaking
- Stocktaking / documenting procedures
- Full stocktake
- Assist in disposal of out-of-date stock and recalls
- Disposing of stock
- Stock recalls
- Health and safety legislation
Study Hours
Estimated duration 100 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
It was good experience
H. Modi, Narre Warren South, VIC | Certificate of Medical Business Administration
My experience was excellent studying with Australia Online Courses
K. Bishop, Ballarat, VIC | Certificate of Medical Business Administration
Platform easy to use and a great experience
M. Jules, Rose-Hill, NSW | Certificate of Medical Business Administration
Found course to be well explained and easy to understand.
Shekira | Nollamara, WA | Certificate of Medical Business Administration
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Medical Secretary
- Medical Practice Manager
- Specialist Medical Personal Assistant
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