If you’re looking to gain a competitive edge in the hospitality industry with essential skills in housekeeping, this online course is perfect for you.
The Certificate of Housekeeping – Hospitality is an online professional development program that will provide you with the knowledge and skills required to provide housekeeping services to guests. You will learn about preparing and cleaning rooms and essential customer service skills that will keep you up-to-date with the hospitality industry in Australia.
In this online housekeeping course, you will gain the skills required to thrive in a customer focused, fast-paced environment, opening a world of opportunities in housekeeping and guest services.
On completion of this online housekeeping course, you will be equipped with basic housekeeping knowledge and entry-level skills to apply for roles within housekeeping and accommodation cleaning departments.
Course Structure
Unit 1 - Interact with customers
- Greet and service customers
- Customer service
- Customer requirements
- Restaurant / dining
- Functions and events
- Telephone greetings
- Reservations
- Communication
- Personal presentation
- Teamwork
- Service delivery
- Service limitations
- Service issues
- Hospitality problems
- Customer feedback
- Maintenance reports
- Staff training
Unit 2 - Use hygienic practices for hospitality service
- Personal hygiene
- Cleanliness practices
- Personal cleanliness
- Cross-contamination
- Service hygiene standards
- Workplace hazards
- Organisational procedures
- Hand hygiene
- Hand washing facilities
- Hygiene hazards
- Food safety plans
Unit 3 - Provide housekeeping services to guests
- Guest requests
- Hotel information
- Responding to guest requests
- Guest complaints
- Ongoing required actions
- Setting up equipment
- Information and advice
- Room and housekeeping equipment
- Report equipment malfunctions
- Organise collection and/or replacement
Unit 4 - Prepare rooms for guests
- Room servicing
- Room status report
- Hygiene procedures
- Equipment preparation
- Trolley supplies
- Manual handling
- Room safety and security
- Replace damaged or stained linen
- Bed making procedures
- Cleaning rooms
- Cleaning agents
- Personal protective equipment
- Eco-friendly cleaning
- Identify pests
- Resetting rooms
- Replenishing supplies
- Rooms checks
- Maintenance requests
- Room set-up and cleanliness
- Waste disposal
Unit 5 - Clean premises and equipment
- Cleaning equipment and materials
- Cleaning agents
- General cleaning
- Clean wet and dry areas
- Scheduled cleaning
- Cleaning agents / chemicals
- Safety equipment
- Mops, buckets and dusters
- Environmental impacts
- Eco-friendly cleaning
- Waste disposal
- Chemical disposal
- Cleaning equipment
- Hygiene procedures
- Equipment maintenance
- Reporting faults
Study Hours
Estimated duration 75 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I enjoyed the course. Learnt alot about Housekeeping work and will definitely recommend Australian Online Courses to others.
C. Battley, Norville, QLD | Certificate of Housekeeping – Hospitality
The Certificate of Housekeeping – Hospitality course was very helpful and the website is easy to use
A.Carvalho, Goonellabah NSW | Certificate of Housekeeping – Hospitality
Fantastic
B. Botting, East Perth, WA | Certificate of Housekeeping – Hospitality
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Housekeeping Assistant
- Hotel Services Assistant
- Site Cleaners
- Housekeeping Room Attendant
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