If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.
The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.
In this case management course you will learn how to provide case management to clients and discover the case planning framework. You will discover case management standards and models, statutory requirements, and how to manage case work activities and processes effectively.
You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.
On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.
Course Structure
Unit 1 - Coordinate Complex Case Requirements
- Establish coordination function
- Service provision requirements
- Case coordinator’s role
- Coordinating complex case requirements
- Organisational policies and procedures
- Organisational standards
- Legislation and statutory mandates
- Complex service inputs
- Developing a plan
- Service and support
- Funding arrangements
- Information sharing
- Referral requirements
- Consent
- Working collaboratively
- Negotiation and agreement
- Identifying responsibilities
- Implementing duty of care
- Requirements and preferences
- Client needs assessment
- Identify barriers to attaining outcomes
- Urgent needs
- Prioritising needs
- Communicating with service providers
- Case management meetings
- Minimising confusion and concerns
- Manage service duplication
- Facilitating communication
- Monitoring and feedback
- Implementing further support
- Documentation protocols
- Principles for case documentation
- Completing documentation
- Privacy and confidentiality
Unit 2 - Develop and Facilitate Case Management
- Conduct case management meetings
- Decision making
- Planning meetings
- Recording
- Organisational boundaries
- Client rights
- Disability legislation
- Define and explore individual needs
- Family and community needs and rights
- Duty of care
- Approach to case management
- Implement statutory requirements
- Facilitate client setting of goals
- Cultural consideration
- Rights of appeal
- Develop a case management plan
- Facilitate and monitor case management
- Complex and high risk situations
- Anger
- Anxiety
- Critical incidents
- Manage case work activities and processes
- Case review
- Elements of negotiation
- Client preparation for closure
- Impact on the client and family
- Recording requirements
Unit 3 - Provide Case Management Supervision
- Follow and promote practice standards
- Best practice models
- Continuous improvement
- Reflective and ethical practices
- Support colleagues in case management practice
- Supporting workers
- Industry standards
- Case management plans
- Case consultation
- Personal values and beliefs
- Cultural specifically workers
- Specialist practice knowledge
- Legislative provisions
- Effective case management plans
- Providing feedback
- Stakeholder engagement
- Maintaining currency
- Monitoring progress
- Stakeholder consultation
- Gathering information
- Scope of practice
- Evaluations
- Improvement and development opportunities
- Escalation and referral
Unit 4 - Assess Co-Existing Needs
- Assessment tools and processes
- Client needs
- Assessments types
- Gather existing information about the person
- Additional information from specialists and other sources
- Range of issues that may be affecting the person
- Practical aspects of assessment
- Provide information about the assessment process to the person
- Obtaining clients consent
- Analyse the person’s needs using a collaborative approach
- Work within scope of own role
- Seek assistance from colleagues and experts
- Prioritising and evaluating client needs
- Appropriate language, questioning skills and listening skills
- Empathy and co-morbidity
- Complex needs assessment tools
- Urgency and eligibility
- Risk of violent behaviour and suicide
- Identify and analyse complex, multiple and interrelated issues
- Empower the person to identify and prioritise their own needs
- Evaluate needs based on full range of relevant information
- Determine appropriate services
- Referral options from strengths-based perspective
- Referral procedures and forms
- Evaluate internal capability
- Networks to determine best fit for the person
- Case plans
- Provide the person with service information
- Support their decision making process
- Encouraging self-advocacy
- Complete reporting
- Document the outcomes of the assessment process
- Organisation procedures
- Maintain and store the person’s information
- Confidentiality requirements
- Consent and confidentiality requirements
- Evaluate assessment and referral processes
- Feedback about assessment processes
- Monitor processes and their outcomes
- Reflecting and improving
- Routinely seek feedback
- Reflect on own performance
- Use feedback and own evaluation as a basis for improving processes
Study Hours
Estimated duration 60 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Click to See What Our Students Say
It was really amazing. While I am in the same job field, I can relate to each and every situation in my real-life job. I will be planning for another job as soon as I receive my certificate.
H. Jariwala, Box Hill, VIC | Certificate of Case Management
I had a great experience, the valuable knowledge that I gain will be transferred to my work.
Z. AlSadah, Saudi Arabia | Certificate of Case Management
Informative information delivered structurally well generally. Some repetition, but this was effective in learning and absorbing information.
A. Morgan, Yeerongpilly, QLD | Certificate of Case Management
Great information and teachings, had to ask questions to my online tutor excellent help. Will most definitely be studying with these guys again, love it.
S. Ruback, Mungar, QLD | Certificate of Case Management
Great courses, access to all units from the start, this helps in research and self paced study.
Julie | Oran Park, NSW | Certificate of Case Management
I found the online delivery easily accessible.
Marni | VIC | Certificate of Case Management
The trainers were very helpful, and I got a response quickly. The course was straightforward to navigate.
Kylie | Hamilton North, VIC | Certificate of Case Management
I had a positive experience studying with Australian Online Courses. The platform was user-friendly, and the course materials were well-structured and easy to follow. The flexibility to study at my own pace made it convenient to balance with other commitments. Overall, I found the learning experience enriching and would recommend it to others.
Firas | KSA / Eastern Province / Khobar | Certificate of Case Management
So happy to learn. The online course allowed me to work and be a Mum. Thank you.
Dalila | Seaford, SA | Certificate of Case Management
It was great, quick and great support.
Tamara | North Lakes, QLD | Certificate of Case Management
I enjoyed my course and studying with AOC. The assessment questions were challenging, and the subject matter was interesting and relevant.
Georgina | Cygnet, TAS | Certificate of Case Management
Thanks for the support and help during my study time.
Jini | Beecroft, NSW | Certificate of Case Management
The course content was vast, and the assessments were challenging but it was very useful and have learnt many things from this course. Thank you.
Christina | Glenmore Park, NSW | Certificate of Case Management
My experience with AOC was very good and I was able to follow the course structure quite easily and the course content was informative and relevant.
Daniela | Swan Hill, VIC | Certificate of Case Management
I had a great experience studying with Australian Online Courses and I’m grateful for this.
Ummulbaneen | Lightsview, SA | Certificate of Case Management
There was easy access to Tutors for feedback when required. I had a very rough 18 months which started not long after enrolling in the course, the Tutors and Admin were very understanding and lenient in allowing extra time for me to complete the course and I really appreciated this.
Claire | Beaufort, VIC | Certificate of Case Management
Very comprehensive content with relevant industry experience.
Donna | Mapleton, QLD | Certificate of Case Management
I really enjoyed studying my course, it was super helpful and such a positive experience! Will defiantly be returning for more studying.
Maria | Clarinda, VIC | Certificate of Case Management
Thank you for your support. I appreciate everything the team at AOC have done to ensure I felt supported and understood.
Meredith | NSW | Certificate of Case Management
My experience was great, I struggled with the online learning aspect at the beginning but I was able to get some help when needed and support when needed.
Jessica | Pacific Pines, QLD | Certificate of Case Management
Studying with Australian Online Courses was an excellent experience, offering the freedom to learn without strict timelines. The ability to study anywhere and anytime added to the convenience and flexibility of the program, making it accessible to learners with diverse schedules and commitments. This flexibility allowed for a personalised learning experience tailored to individual needs and preferences. Overall, the absence of rigid timelines contributed to a more relaxed and effective learning environment, enabling students to progress at their own pace while balancing other responsibilities.
Cheryl | Brown Hill, VIC | Certificate of Case Management
Easy to access and also very prompt response from tutors when needed. highly recommend.
Behishta | Andrews Farm, SA | Certificate of Case Management
I found doing my course online at home works well for me and the experience went very smoothly. Found almost all avenues were easy to navigate and would look at Australian Online Courses for further education when needed.
Donna | Rhynie, SA | Certificate of Case Management
The Courses was a really smooth and enjoyable experience. The content was presented in a clear, easy-to-understand way, and the lessons were well-organized, making it simple to follow along. The course pace was just right, and I never felt overwhelmed, which made learning both effective and enjoyable.
Monica | Bennett Springs, WA | Certificate of Case Management
The course was extremely user friendly and flexible. It was reassuring knowing support was there if needed. Prompt and professional feedback. Much appreciated!
Maria | Saudi Arabia | Certificate of Case Management
It was a good experience and the course materials were very well laid out. They were prompt in getting back to me whenever I had queries.
Carolyn | Dernancourt | SA | Certificate of Case Management
It was a great course I really enjoyed it. Very helpful, gained more information and experience.
Randa | KSA | Certificate of Case Management
Great experience, tutors were prompt with answering questions and marking assessments. Looking at further study with Australian Online Courses.
Leeanne | Stawell VIC | Certificate of Case Management
Excellent course content – very valuable for professional development.
Tegan | Wodonga, VIC | Certificate of Case Management
I found the learning resources easy to access. The content was relevant and will support me in my new career path. The assessment was also easy to access and was promptly marked
Tracey | Mooloolaba, QLD | Certificate of Case Management
The online platform was easy to navigate and the learning materials were easy to understand and provided an excellent overview of what I was looking for in a case management course.
Belinda | VIC | Certificate of Case Management
My study journey with AOC was great. The tutors were supportive and they were available for support when needed. The learning materials were very useful and practical. I learnt a lot from it!
O. Kafley, Smithfield, SA | Certificate of Case Management
I found the course well laid out and was always offered support if needed and received a quick response my study journey with AOC was great. The tutors were supportive and they were available for support when needed. The learning materials were very useful and practical. I learnt a lot from it!
K. King, Sydney, NSW | Certificate of Case Management
My experience studying with Australian Online Courses was very satisfying and educational. It has helped me greatly with my job and I am certain it will help me advance forward.
P. Taylor, Scone, NSW | Certificate of Case Management
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommended.
E. Pearce, Advancetown, QLD | Certificate of Case Management
I was very satisfied with this course and I’m thinking of doing more of your courses.
Deanne | Burpengary, QLD | Certificate of Case Management
Very easy to navigate, quick responses – very happy.
Chelsea | Horsham, VIC | Certificate of Case Management
Great short course and very well set out. Thoroughly enjoyed it.
Lateesha | Dooen, VIC | Certificate of Case Management
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Case Manager Consultant
- Case Management Assistant
- Case Management Specialist
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