If you work in sales or marketing or own your own business, building relationships with clients and establishing strong business networks is essential to your success.
Build Client Relationships and Business Networks is an online professional development program that will provide you with the skills and knowledge required to establish, maintain and improve client relationships and participate in networks to achieve business objectives.
In this business networking course, you will discover how to identify and act on barriers to effective communication and develop client loyalty objectives with a focus on long-term business partnerships. You will also learn how to obtain feedback to implement strategies to maintain and improve relationships with clients.
You will also gain insight on how to participate in business associations and professional development activities to establish and maintain a network of support for business and to enhance your personal knowledge.
On completion of this course, you will feel confident to build and maintain relationships with clients successfully and to build strong business networks to achieve business goals.
Course Structure
Unit - Build client relationships and business networks
- Initiate communication with clients
- Preferred client communication styles
- Establish rapport with client
- Non-verbal communication
- Verbal communication
- Investigate opportunities
- Positive and negative feedback
- Two-way communication
- Barriers to effective communication
- Communication processes
- Business writing
- Client relationship strategies
- Client loyalty objectives
- New clients versus repeat business
- Strategic view
- Define the objectives
- Client profile information
- Profiling
- Loyalty strategies
- Accurate product descriptions
- Complaint resolutions
- Stock and deliveries
- Telephone answering times
- Indicators
- Maintain customer relationships
- Ongoing client feedback
- Assessments and questionnaires
- Interviews
- Focus groups
- Feedback forms
- Problems with feedback
- Effective data
- Using feedback data
- Build and maintain networks
- Maintain business contacts
- Business associations
- Professional development activities
- Establish network support for business
- Channels to exchange information
- Written correspondence
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This is the first online course I have done, I was worried at how I would go, but it went well. Having the printed book for reading and referencing made it easy. I didn’t need to access education guidance or support from tutors for this course. I am currently reviewing your site to see if there are other courses that I can enrol in. Thank you I have enjoyed this course
L. Rosentreter, Toowoomba, QLD | Build Client Relationships and Business Networks
Australian Online courses help me to understand about business and communication with client, they also give me an understanding about organisation and community, I’ve learned a lot in Australian online course and I greatly recommend it to people who like to learn business and communication, or any other subject.
J. Angin, Riau Province, Indonesia | Build Client Relationships and Business Networks
I enjoyed this course very much and gained valuable knowledge and skills
Y. Toras, Maroubra, NSW | Build Client Relationships and Business Networks
I always enjoy completing courses via AOC and do recommend to others. I like the flexibility of the learning and the detailed courses on offer. I am learning so much and know it will help with future employment opportunities. Thanks!
N. Choveaux, Rosedale, VIC | Build Client Relationships and Business Networks
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Small Business Owners
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