Gain advanced frontline management and leadership skills in this comprehensive practice management course. Ideal for anyone wanting to operate professional practices in the health industry, this course equips you with crucial skills to succeed.
The Advanced Certificate of Practice Management is an online professional development program that will help establish your career as a practice manager in a health care setting.
In this practice management course, you will learn to manage budgets and financial plans, health billing and accounting systems, and understand legal and ethical compliance. You will also learn about the health industry, frontline management, leadership, customer service, diversity and work health and safety.
On completion of this course, you will be qualified to seek employment as a practice manager or to pursue further studies in a similar field.
Course Structure
Unit 1 - Manage organisational customer service
- Identify customer service requirements
- Business planning
- Customer service plans
- Training and good customer service
- Resource planning
- Customer service
- Constraints
- Product/services quality
- Legislation and regulatory requirements
- Assess team performance
- Performance management
- Performance measurements
- Support colleagues to meet customer service standards
- Targets and standards
- Monitoring strategies
- Obtaining customer feedback
- Collating feedback and responding to feedback
- Improvement suggestions
- Handling complaints
- Problem identification and solutions
- Records management
- Key principles of public relations
- Public relations processes
Unit 2 - Manage budgets and financial plans
- Access budgets and clarify financial plans
- Evaluating a budget
- Clarify financial plans
- Negotiate changes to financial plans
- Contingency plans
- Communicating budgets and plans to team members
- Responsibility accounting
- Providing support to others
- Systems and training
- Monitor expenditure and control costs
- Reporting the budget and expenditure
- Graphs and charts and extracting information
- Reviews and improvements
- Analysis variances
- Improvements to financial management processes
- Implementing and evaluating improvements
- Basic accounting principles
- Accounting systems
- Debits and credits
- The account equation
- Accrual accounting
- Types of budgets and financial plans
- Legislation and ATO requirements
- List of taxation types
- Financial record keeping
- Records required by ATO
- Auditing and legal requirements
- Managing work teams
Unit 3 - Interpret and apply medical terminology appropriately
- Using medical terminology
- Written or verbal instructions
- Strategies for tackling new words
- Pronunciation
- Collating materials
- Building blocks of medical words
- Basic word parts
- Word construction
- Eponyms
- Special words and phrases
- Major systems of the human body
- Illnesses, injuries, diseases and medical conditions
- Medical investigations and procedures
- Medical equipment and instruments
- Medications
- Medical specialties and medical practitioners
- Department/sections in a hospital
- Recording systems/checklists
- Interpret abbreviations
- Common medical abbreviations
- Doctors (MD and GP)
- Metric system
- Policies and procedures
- Procedural expectations
- Seeking clarification
- Using a medical dictionary
- Using medical terminology correctly
- Ordering and receiving goods
- Invoicing and quotes
- Types of surgery
- Terminology relating to surgery/surgical processes
- Pronouncing medical terminology correctly
- Communication and documentation
- Completing forms
- Drug names
- References to surgical procedures
- Verify written communication
- Major specialised areas of medicant
- Major systems of human body
Unit 4 - Manage people performance
- Work allocation and resources available
- Primary stakeholders
- Develop work plans
- Operational plans
- Organisational and strategic plans
- Key performance indicators (KPI’s)
- Agreement and measurement
- Risk analysis
- Contingency planning
- Review performance management processes
- Management and staff training
- Electronic review process
- Monitor and evaluate performance
- Coaching
- Managing poor performance
- HR procedures
- Document feedback
- Structured feedback sessions
- Performance improvement and develop plans
- Planning, negotiations, plans and records
- Causes of poor performance
- Support mechanisms
- Responding to underperforming individuals
- Performance counselling
- Reinforcing performance excellence
- Giving positive feedback
Unit 5 - Manage business risk
- Evaluate organisational processes
- Determine scope for risk management
- Risk management goals
- Scope for risk management process
- Benefits
- Organisational policies and procedures
- Review strengths and weaknesses of existing arrangements
- Critical success factors, goals and objectives
- Types of risk
- Document storage
- Communicate risk management processes to stakeholders
- Invite stakeholders to assist in identification of risks
- Research risks that may apply to scope
- Document risks in consultation with relevant parties
- Assess likelihood of risks occurring
- Impact or consequence if risks occur
- Impact analysis
- Prioritise risks for treatment
- Risk matrix chart
- Threat level chart
- Probability and impact matrix
- Risk identification categories
- Impact analysis register (example)
- Risk register (example)
- Options for treating risks
- ALARP principle
- Control measures
- Insurance
- Develop an action plan
- Steps, plan and method
- Continency planning
- Failure scenarios
- Communicate risk management processes
- Implement action plan
- Monitor and evaluate plan
- The risk management process
- Tools and techniques to identify risks
Unit 6 - Work with diverse people
- Social and cultural perspectives and biases
- Workplace diversity
- Cultural attitudes and beliefs
- Stereotyping
- Using reflection to work inclusively
- Improving own self and social awareness
- Diversity and inclusiveness
- Social and community inclusion
- Discrimination and EEO
- Developing professional relationships
- Legislation
- Making environments safe
- Cultural safety in the workplace
- Cultural factors and service delivery to Aboriginal and Torres Straight Islanders
- Traditions
- Respect for diversity in communication
- Language barriers – using interpreters
- Signage and symbols
- Communication misunderstandings
- Resolving differences
- Addressing difficulties
- Cross-cultural training
Unit 7 - Manage health billing and accounting system
- Integrate billing systems
- Codes of prat8ice, conduct and ethics
- Privacy, confidentiality and disclosure
- Records management
- Medicare cards, forms and safety net
- Reciprocal health care agreements
- Entitlement programs and concessions
- Insurance
- Bulk billing and payments
- Services not covered by Medicare
- Communication skills
- Cash flow budgets
- Meet viability and cash flow needs
- Patient information
- Issuing accounts and private accounts
- Ineligible Medicare rebates
- DVA manual claiming and electronic claiming
- Motor vehicle accident claims
- Billing documentation
- Electronically generated accounts
- Planning procedures for billing and payments systems
- Staff training and support
- Strategies to reduce client debt load
- Debt tolerance
- Tracking unpaid accounts
- Collecting outstanding amounts
- Debt collection role
- Debt payment terms and procedures
- Letter of demand
- Debt recovery and initiating legal action
- Adjusting debt recovery policy and practices
- Financial management practices
- Reconciling Medicare payment with claims
- Record keeping requirements
- Report distribution
- Profit and loss statements
Unit 8 - Manage legal and ethical compliance
- Legislation and codes of practice
- Compliance, policies and procedures
- Treaties, conventions and protocol
- Regulatory authorities
- Accreditation providers
- Industry associations
- Business compliance requirements
- Privacy legislation
- Health and safety legislation
- Child protection legislation
- Mandatory reporting legislation
- Disability legislation and human rights legislation
- Licensing and certification requirements
- Ethical requirements
- Noncompliance
- Seeking specialist legal advice
- Ethical framework
- Dilemmas and ethical issues
- Work role boundaries
- Policies regarding accepting gifts
- Using client resources and possessions
- Scope of practice
- Human rights, access and equity
- Evaluating responsibilities
- Informed consent
- Abuse and neglect
- Employer legal responsibilities
- Negligence
- Modelling ethical behaviour
- Regulatory policies and procedures
- Document control
- Protecting client information
- Compliance officer duties
- Monitoring work practices
- Data analysis
- Identifying and responding to compliance breaches
- Four key steps in responding to a breach
- Accreditation and certifications
- Grievance procedures
- Maintaining knowledge
- Maximising learning opportunities
- Sharing updated knowledge
- Continuous improvement
Unit 9 - Implement and monitor infection prevention and control policies and procedures
- Codes of practice and safety
- How communicable or infectious diseases spread
- Prevention of communicable diseases
- Hazards and infection risk assessments
- Compliance and communication
- Stakeholders with disabilities
- Culturally and linguistically diverse stakeholders
- Policy development
- Communication through appropriate channels
- Staff training
- Infection prevention and control work practices
- Workplace procedures
- Reporting infection risks
- Investigating infectious hazardous events
- Work procedures to control infection risks
- Review and make changes to work procedures
- Responding to inadequacies
- Maintaining accurate records
- Monitor risk control procedures
- Investigating potential breaches
Unit 10 - Manage work health and safety
- Health and safety legislation
- WHS legislation
- Workplace policies and procedures
- Safe Work Australia
- Workplace context
- Health and safety management systems
- Procedures for hazard identification
- Assessment and control of associated risks
- Risk assessment procedures
- Hierarchy of risk control
- Using expert and external WHS advisors
- Health and safety regulators and inspectors
- Provide consultative WHS activities
- Gathering feedback from workers on health and safety issues
- Responsibilities, duties and accountability processes
- PCBU’s role and duty
- WHS training needs and programs
- Health and safety inductions
- Monitor WHS training programs
- Health and safety committee (HSC)
- Meetings and minutes
- Toolbox meetings
- Record keeping procedures for compliance
- Incident and injury reporting
- Records management systems
- Electronic records management systems
- Determine WHS work priorities
- Consultation process (3 step)
- WHS action plan
- Health and safety action plans
- Identify barrier to improvement
Study Hours
Estimated duration 150 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This is the second course I have completed with AOC and the experience has been amazing.
Highly recommend them.
K. Harrigan, Beaconsfield, VIC | Advanced Certificate of Practice Management
Amazing Experience!
Katherine | Ravenswood, WA | Advanced Certificate of Practice Management
It has been a very interesting learning experience. I have acquired a significant amount of knowledge in many relevant areas within my area of study.
Jacinta | Glenhaven, NSW | Advanced Certificate of Practice Management
Was a very easy process and had everything that I needed. Was a great experience.
Ashleigh | Success, WA | Advanced Certificate of Practice Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Develop for:
- Practice manager
- Medical receptionist
Related Blogs
