Are you a current or aspiring leader looking to enhance your management skills in a dynamic business environment? If so, this advanced course is ideal professional development for you.
The Advanced Certificate of Leadership and Management is a professional development course that equips you with the skills to lead confidently, manage high-performing teams, and drive operational success.
In this leadership and management course, you will learn to communicate with influence, manage effective workplace relationships, and oversee business operational plans. You will also learn to use emotional intelligence, manage teams, oversee budgets and financial plans, develop diverse workforces, direct business resources, and manage business risk.
On completion of this course, you will feel confident in driving organisational success through strategic leadership and effective team management.
Course Structure
Unit 1 - Communicate with influence
- Presenting materials
- Confirming permission
- Confidentiality
- Identify audience needs
- Information needs
- Suspicious inquiries
- Identify objectives of negotiation,
- Needs and requirements of stakeholders
- Potential issues and problems
- Prepare positions and supporting arguments
- Preparing for a negative customer response
- Areas of common ground and potential compromise
- Document negotiation outcomes
- Schedule meetings
- Legal and ethical requirements of meetings
- Prepare and distribute meeting materials
- Conduct the meeting and contribute to discussions
- Consensus on meeting objectives
- Sumarise and distribute outcomes
- Meeting arrangements
- Tone, structure and style of communication
- Prepare presentation
- Provide an opportunity for questions
- Evaluate presentation and identify areas for improvement
- Media and communication channels
- Workplace relationships
- Negotiation ,mediation and conflict resolution
- Policies and procedures
- Organisation standards and procedures
- The definition process
- The identification process
- Documenting potential issues and problems
- Prepare positions and supporting arguments
- Prepare for a negative customer response
- Areas of common ground
- Consulting with affected parties
- Solutions
- Legal requirements for consultation
- Document negotiation outcomes
- Schedule routine meetings
- Legal and ethical requirements of meetings
- Distribute meeting materials
- Conducting meetings
- Contribute to discussions
- Seek consensus on meeting objectives
- Summarise and distribute outcomes
- Identify forums
- Seating arrangements
- Tone structure and style of communication
- Communicating with others
- Non-verbal communication
- Cross-cultural communication
- Provide opportunity for questions
- Evaluate presentation
- Identify areas for improvement
- Constructive feedback
Unit 2 - Lead and manage effective workplace relationships
- Identify required processes for workplace collaboration
- Workplace collaboration processes
- Good communication techniques
- Presenting written information
- Consultation processes for employee contribution
- Participatory decision making
- Consultation processes
- Conflict management processes
- Types of workplace conflict
- Develop processes for escalation
- Delegate and confirm responsibilities
- Collaborate with and support the team
- Address issues with workplace relationships
- Grievances and disputes
- Negotiation processes and outcomes
- Effective negotiation strategies
- Communicate outcomes of conflict management
- Giving and receiving feedback
- Identify areas of improvement
- Policies and procedures
- Legislation
- Antidiscrimination laws
- Workplace safety
- Equal employment opportunity
- Conduct and ethical behaviour framework
Unit 3 - Manage business operational plans
- Resource requirements
- Operational plans
- Acquire resources
- Planning schedule
- Consultation with stakeholders
- Consultation and approval of the operational plan
- Developing contingency plans
- Explain the plan to relevant work teams
- Recruitment and induction
- Manage the acquisition of physical resources and services
- Intellectual property rights and responsibilities
- Profit and productivity plans and targets
- Manage under-performance
- Performance reviews
- Individual and team support
- Variations to operational plans
- Key information sources for proposal development
- Budget and financial information
- Documenting performance
- Developing KIP’s
- Legislation and fair trading laws
- Work health and safety
Unit 4 - Develop and use emotional intelligence
- Emotional strengths and weaknesses
- Self-awareness and social awareness
- Expression and understanding of emotions
- Empathy and reasoning
- Management of emotions/self-regulation
- Relationship management/ social skills
- Personal influence and motivation
- Persons with high EI
- EQ versus IQ
- EQ tests as part of the hiring process
- Signs that people have high EQ
- Measuring EI/EQ
- Leadership and EI
- Personal stressors and emotional states
- Causal factors of stress
- Reactive stress
- Symptoms and emotional states
- Finding stress management techniques
- Emotional triggers
- Anger
- Expression of emotions
- Impact of own behaviours
- Self-reflection
- Emotional states and cues
- Signs of behavioural stress
- Upset workers
- Cultural expressions of emotions
- Flexibility and adaptability in dealing with others
- Choices of leadership styles
- Democratic decision making
- Collective/participative decision making
- Consensus decision making
- Autocratic decision making
- Expressing thoughts and feelings
- Holding meetings with workers
- Three levels of listening
- Effects of behaviour and emotions
- Four parts to an I message
- Building productive relationships
- Managing stress and conflict in relationships
- Increasing team performance
- Emotional intelligence and team building
- Create and maintain team focus
- Develop trust, respect and understanding
- Positive emotional climate
- Capitalising on workers’ strengths
- EQ characteristics
Unit 5 - Manage team effectiveness
- Team performance plan
- Team purpose
- Roles and responsibilities
- Defining roles and responsibilities of the team
- Develop performance plans
- Support team members
- Strategies for facilitating team member input
- Promoting team member accountability
- Identify and address issues, concerns and problems
- Participant in and take responsibility for team activities
- Key requirements
- Benefits of team participation
- Identifying and resolving work performance problems
- Addressing performance issues
- Promote teamwork and collaboration through individual behaviour
- Establish and maintain open communication
- Communicate information from line management
- Follow-up on unresolved issues, concerns and problems
- Address issues concerns and problems raised by stakeholders
Unit 6 - Manage budgets and financial plans
- Accessing budgets and financial plans
- Evaluating a budget
- Clarify financial plans
- Negotiating changes
- Contingency plans
- Communicating budgets to team members
- Providing support
- Systems and training
- Monitor expenditure and control costs
- Presentation
- Graphs and charts
- Extracting information
- Reviews and improvements
- Analysing variances
- Improvements to financial management processes
- Implementing improvements
- Evaluating improvements
- Basic accounting principles
- Types of budgets and financial plans
- Legislation and ATO requirements
- Acts and regulations
- Taxation
- Record keeping (legal requirements and auditing)
- Managing work teams
Unit 7 - Lead the development of diverse workforces
- Benefits of workforce diversity
- Conduct skills analyses
- Qualify and quantify the source of workforce diversity
- Legislation and organisational policies and procedures
- Opportunities and barriers to inclusive engagement
- Develop work plans to accommodate diversity
- Content, development and inclusivity
- Contributions from diverse workforce members
- Incorporate and maximising diversity
- Communication processes and behaviours
- Identify biases and assumptions
- Personal values and beliefs
- Social and cultural perspectives
- Cultural safety and training
- Workplace support
- Accessing diversity services
Unit 8 - Manage people performance
- Identify primary stakeholders
- Identify work tasks
- Available resources
- Develop work plans and allocate work
- Operational plans
- Organisational and strategic plans
- Work allocation
- Confirm performance standards
- Key performance indicators (KPI’s)
- Risk management
- Review performance management processes
- Training for staff for review processes
- Emotional intelligence skills training for difficult reviews
- Conducting performance management
- Electronic review processes
- Monitor and evaluate performance
- Provide feedback and coaching
- Take necessary actions when performance is poor
- Formal feedback sessions
- Develop performance improvement and development plans
- Monitor and support underperforming individuals
- Causes of poor performance
- Support mechanisms
- Reinforcing performance excellence
- Positive feedback
Unit 9 - Manage business risk
- Evaluate organisational processes
- Scope for risk management
- Review strengths and weaknesses of existing arrangement
- Types of risk
- Critical success factors goals and objectives
- Document storage
- Communication with stakeholders
- Document risks on consultation with relevant parties
- Assess the likelihood of risks occurring
- Assess impact or consequence if risk occurs
- Impact analysis
- Evaluate and prioritise risks for treatment
- Probability and impact matrix
- Categorising risk
- Treating risks
- Action plans for risk treatment
- Communicating risk management processes to relevant parties
- Implement action plan according to polices and procedures
- Evaluate risk management processes
- Tools and techniques to identify risks
Study Hours
Estimated duration 135 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Australian Online Courses offer flexibility, and affordability designed for working professionals. The online platform allowed me to study independently. Courses are developed with industry experts, ensuring relevance and quality. Support services, including access to tutors, are readily available. The user-friendly platform and practical focus make it easy to apply what I have learned directly to my career, enhancing my professional skills and opportunities.
Michael | Doonside, NSW | Advanced Certificate of Leadership and Management
About Us
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrol Online: Enrol Now
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Enrol via Purchase Order/Tax Invoice
Enrolling Multiple Staff?
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:-
- Management
- Leadership roles
- Supervisors
- Business owners
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