Microcredential – Communicate Effectively as a Workplace Leader
This course equips managers, supervisors, and team leaders with the skills to communicate effectively in the workplace, including understanding context, selecting appropriate methods, and following up. Participants will learn to overcome barriers, use respectful and positive communication approaches, and continuously improve their leadership communication processes.
Course Structure
Unit - Communicate Effectively as a Workplace Leader
- Identify purpose and audience for communication
- Communication and purpose
- Types of context affecting communication
- Audience
- Direction of the message
- Intrapersonal and interpersonal communication
- Organisational communication
- Group communication
- Desired outcome of communication
- Plan for achieving desired outcomes
- Specific desired outcomes
- Choosing a communication method
- Six C’s of communication
- Verbal and non-verbal communication
- Characteristics of communication
- Written communication
- Environmental barriers
- Mindset and prejudice
- Content and method
- Media and formats relevant to the context
- Choosing a method
- Oral and physical communication formats
- Written communication
- Business letter format template
- Respectful and positive approaches to communications
- Characteristics of effective leadership communication
- Assertiveness and respect
- Receptiveness and calm
- Ethical and cultural awareness
- Positive approach
- Employ two-way process
- Opportunities to clarify and confirm understanding
- Communication processes and outcomes
- Types of records
- Compliance
- Follow up actions
- Communicate to relevant persons
- Using feedback to find ways to improve
- Problem-solving
- Australian privacy principles and legislation
- Copyright laws
- Policies and procedures
- Effective listening techniques
- Leadership communication responsibilities
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
Graduation
A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.
How to Enrol
Enrolment Form – Employment Services and Rehabilitation Providers
Enrol via Live Chat (Business Hours)
Enrol via Telephone 1300 76 2221 (Business Hours)
Payment Options
Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
Are there any computer requirements?
To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
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