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Certificate of Homelessness Support

The Certificate of Homelessness Support is a professional development course that explores the causes of homelessness (housing affordability, income inequality, and family and domestic violence) and the structure of Australia’s housing and support systems. On completion, you will have the skills to ensure strong support outcomes for those experiencing or at-risk of homelessness in the community.
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Start Anytime
Yes
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Delivery Method
100% Online
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Study Hours
15 hours
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Course Access
12 Months

Whether you’re pursuing a career in community services, homelessness support or housing services, this course provides the skills to support people experiencing or at risk of homelessness.

The Certificate of Homelessness Support is a professional development course that explores the causes of homelessness (housing affordability, income inequality, and family and domestic violence) and the structure of Australia’s housing and support systems.

In this community support course, you will gain a strong foundation in trauma-informed and person-centred practice. You will also explore ethical and professional conduct, holistic assessment, collaborative support planning, and service coordination.

You will learn to navigate support systems, make referrals, and work across housing, health, and community services to deliver integrated care. You will also develop skills in advocacy and community engagement and build partnerships with housing providers, government bodies, and community organisations.

On completion of this course, you will have the skills to ensure strong support outcomes for those experiencing or at-risk of homelessness in the community.

Printed learning materials may be available free to print for this course. Requests can be made by contacting us. 

Course Structure
Unit 1: Understanding Homelessness
  • Defining homelessness
  • Housing affordability
  • Income inequality
  • Family and domestic violence
  • National, State and Territory policy frameworks
  • Social housing
  • Crisis accommodation
  • Transitional housing
  • Housing, health, and wellbeing
  • Ethical and professional considerations
Unit 2: Trauma-Informed and Person-Centred Practice
  • Trauma-informed care
  • Recovery-oriented care
  • Strengths-based support
  • Person-led support
  • Building trust, rapport, and psychological Safety
  • Cultural safety and inclusive practice
  • Professional boundaries
  • Wellbeing, and reflective self care
  • Responding to crisis and safety concerns
Unit 3: Integrated Support and Service Coordination
  • Holistic assessment
  • Collaborative support planning
  • Identifying and responding to individual risks
  • Navigating local service systems
  • Referrals
  • Effective interagency communication
  • Housing, health and social supports
  • Documentation, privacy and compliance
Unit 4: Advocacy, and Community Engagement
  • Principles, ethics, and boundaries
  • Supporting people to self-advocate
  • Collaborating with housing providers, bodies, and councils
  • Building networks and partnerships
  • Evaluating support outcomes
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Estimated Duration
15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment

Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.

Approval and Recognition

Australian Online Courses Pty Ltd is an approved and recognised member of IARC. The IARC is an International association that recognises quality and excellence in tertiary education providers.

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Career Outcomes

Professional Development For:

  • Community Counsellors
  • Community Support Worker
  • Homelessness Support Worker
  • Outreach Worker
  • Housing Support Worker
  • Case Worker (Entry-Level)
Enrol & start today
* Ts&Cs apply
Certificate of Homelessness Support
$299.00
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About Us

At Australian Online Courses, we are passionate about helping individuals from diverse backgrounds achieve their career goals. Since 2008, we have created opportunities for people in Australia and around the world.

Our Difference

What sets us apart is that we genuinely care about your career development. That’s why flexible study schedules, competitive pricing and exceptional customer and student support are at the heart of what we do. Our comprehensive courses, developed in consultation with industry employers, provide the skills and knowledge necessary for success in your current role or to pursue new opportunities.

Our state-of-the-art eLearning platform means you can study anywhere, anytime. So, enrol today and get the skills and confidence you need to achieve your career dreams, big or small.

Graduation

A Certificate of Attainment and Statement of Results will be issued upon successful completion of this course.

How to Enrol

You can enrol online by clicking Get Started on any course page under Enrol & Start Today. Follow the prompts to complete your enrolment as an individual, business, or service provider.

Enrol via Live Chat (Business Hours)

Enrol via Telephone 1300 76 2221 (Business Hours)

Payment Options

Visa, Mastercard, BPAY and EFT/Direct Deposit. Please allow 1-2 Business days for processing for EFT and BPAY.

Course FAQs

Why choose Australian Online Courses?
  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support via email;
  • We offer twelve (12) months’ access, with extensions available upon application (fees apply);
  • Course may be tax deductible; see your tax advisor.

There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18 with a competent level of English. For those under 18, please complete the Parent/Guardian Consent Form before enrolling.

To study online with Australian Online Courses you will need a computer (desktop PC/laptop) running a current/updated operating system with reliable high-speed internet access. You will need to use the Google Chrome browser to access your course.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.

No. All courses are delivered online via our LMS and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.

Offer
Enrol in June and take 15% off!
  • Valid for courses only
  • Enter the coupon code JUNE when enrolling.
  • Ts&Cs apply.
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